Rite Aid Customer Service

User Reviews, Ratings and Comments

Rite Aid customer service is ranked #178 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 48.38 out of a possible 200 based upon 246 ratings. This score rates Rite Aid customer service and customer support as Disappointing.

NEGATIVE Comments

218 Negative Comments out of 246 Total Comments is 88.62%.

POSITIVE Comments

28 Positive Comments out of 246 Total Comments is 11.38%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Rite Aid

    Customer Service Scoreboard

    • 48.38 Overall Rating
      (out of 200 possible)
    • 218 negative comments (88.62%)
    • 28 positive comments (11.38%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 3.3 Issue Resolution
    • 3.2 Reachability
    • 4.4 Cancellation
    • 3.7 Friendliness
    • 3.9 Product Knowledge

Add your review!

Posted by SLB


Employees at the Rite Aid in Cleona Pa pharmacy are rude and the least friendliest of any store i have ever shopped at, i wish i would never have to see them again.

Posted by mad max


what a waste , Middletown De . open from 10 am to 6 pm , with additional " all " staff off at the same time "' for lunch sorry , No drive thru available , I work the same hours , thanks to express mail delivery , I can leave the not so friendly store and wait for the express ready perscription be delivered to me , or go to wally world ,,, rite aid and Walgreens going to shoot themselves in the foot .

Posted by Anonymous


TOM is so rude and makes us feel 2nd class. He treats the girls terribly in front of everyone, and also won't even acknowledge we are there. Too good for us. Older woman blamed insurance issue on me to insurance lady instead of owning her mistake. Been using this pharmacy for TWO DECADES, and im leaving. Website not updated to reflect earlier closing time. When my daughter misses her meds she's messed up for atleast a month, so thanks for that, too. Plus I've changed my contact number for the past ten years and they STILL call my mom instead about 800 times a day. My ratings below do not reflect the cashiers and others. Only Tom and the old woman who lies.

Posted by Ford Expedition


Rite Aid at 1602 Capitol Trail Pharmacy they tell you a bunch of Lies and waste your time I had a prescription that I've been waiting for first they tell me the prescription expired get in touch with your doctor so I get in touch with the doctor he sends a new one there was no problem with the old one go back there then they tell me there's a problem with the insurance go home and call the insurance company after a long wait for that they call me back and tell me there's nothing wrong with the insurance they suggest I call a different store so I called CVS to see if I can get my prescription filled there told them my medication they said yes they can fill my prescription I explained to them the problem I had with Rite Aid I said you are not the first one so I think from now on they will have my business this Rite Aid is going down downhill

Posted by Anonymous


I found the pharmacist people are rude at Kennedy , McKees Rocks,I had problem with inhaler no gas inside, called they said bring up, I did and they charged me again, when i said it was empty pharmacist said call manufacturer?

Posted by Anonymous


Rite Aid changed customer prescription notification. They longer give the first few letters of the medication or identify it in any way. With multiple medications that was how you learned what you had to pick up. This new method is not friendly to seniors or anyone else. I and several neighbors find this to be a disservice.

Posted by Elham


Please, Rite Aid 5373 On Coburg Rd, Eugene 97401.
The Ac Is Broken For ( 3 Three Month ) Its Unfair For Us As Customers, You Selling Food Items And Medicines, I Go There Odten And Its As Hot As An Oven, Why ??? Can't Afford Fixing It ?? Or Negligence ? Or Just No One Care !!!!

Posted by Roo


The lack of communication since you Decided to move the rite aid from Paulsboro to Gibbstown NJ. Nothing get done like it did b4. No text to let u know meds are done. I had to deal with days without it b4 I knew it was done. I was FN sick at the time needed them. Also the don't care attitude over it. Please do something. I will complain and take this matter higher!!!!

Posted by Laurie


Rite Aid Graham WA Sent my husband away said no prescription were there for me but I received notification 2 days prior that 2 meds were ready! Called 5 times they don't answer the phone. Finally answered had no clue why they sent him away empty handed and DID NOT CARE! I don't like Rite Aid! Customer Service DOES NOT EXIST!

Posted by Frustrated parent


I just sent a grievance and where I was frustrated with the older lady at the counter, I come to find out that he frustration is with the speed at which the pharmacy is moving (or not moving) and she is tired of having to hear nothing but complaints and people angry that they are waiting so long. I never want to blame an innocent person, so my apologies to her but it is still ridiculous the time that people have to wait here. I would never recommend using this pharmacy.

Posted by Upset parent


Update: this is my second time in the store, over a hour waiting, my child is still in the car in tears and I am still waiting. The lady at the pharmacy was more pleasant and I am listening to a tech constantly complaining about the wait.

I use the Rite Aid on Hanover Street on occasion because my kids' pediatrician is right down the road. On multiple occasions I have had to sit for over an hour waiting for the prescription to be filled. I have worked with a number of Rite Aid's in central PA and have never had to wait like I do in Carlisle. Today I sit in my car with my son in tears because he feels terrible and I need to get his antiobiotic in him. I try to explain this to the pharmacy staff in which I am met with a blank face and an older women not even responding but in a very condescending tone say to me, "well, are you going to wait?" Of course, I am going to wait as there are no Rite Aids close to me and I am not going home to drive 20 minutes in the opposite direction to get to one. Not only is the wait in edible long always, the service that I received from the women at the pharmacy was intolerable. Please keep in mind that I work at a Rite Aid part time, so I see both sides of situation. There is never a reason to treat customers like that, especially when they are waiting a very long time for their meds.

Posted by Upset parent


I use the Rite Aid on Hanover Street on occasion because my kids' pediatrician is right down the road. On multiple occasions I have had to sit for over an hour waiting for the prescription to be filled. I have worked with a number of Rite Aid's in central PA and have never had to wait like I do in Carlisle. Today I sit in my car with my son in tears because he feels terrible and I need to get his antiobiotic in him. I try to explain this to the pharmacy staff in which I am met with a blank face and an older women not even responding but in a very condescending tone say to me, "well, are you going to wait?" Of course, I am going to wait as there are no Rite Aids close to me and I am not going home to drive 20 minutes in the opposite direction to get to one. Not only is the wait in edible long always, the service that I received from the women at the pharmacy was intolerable. Please keep in mind that I work at a Rite Aid part time, so I see both sides of situation. There is never a reason to treat customers like that, especially when they are waiting a very long time for their meds.

Posted by Lorraine


My RITEAID recently closed., I was told there would be " no problems" transferring my scripts there would be no interruption. That was a joke, 4 scripts were interrupted and to add insult one of the pharmacists was so ignorant misleading, slammed the phone down , it was a very unpleasant experience. So much that I will be leaving RITEAID to find a nicer group of people to deal with! Life is hard enough without having ur " pharmacist " be a completely ignorant, unhelpful she seemed like she wasn't people friendly . When I explained to her I have had 3 scripts messed up she asked which one when I told her and her words were what else in a very unfriendly tone!! Anyway I'm sure she'll continue to be nasty she chased me away.., I have patience and very friendly I was so disappointed. Short middle-aged short haired blonde. I left cvs to come to RITEAID how about a course in friendliness? She is not a nice person!!

Posted by Anonymous


Rude people work pharmacy

Posted by Anonymous


Rite aid take care of your workers.

Posted by Anonymous


I am disappointed I went to rite aid and only 1 person was at the register and she could not go on break. They didn't have any body to work the register. I am ashamed of right aid you need to make sure your employee are covered for breaks. You are a gigantic retailers store get it together rite aid. SO ASHAME.

Posted by Anonymous


Every time I go to this pharmacy, the customer service is terrible. I have gone to this pharmacy for the past four years and it continues to get worse. I very seldom complain because I figure you're shortstaffed so that's the reason that I'm getting tired of going and knowing if the meds are never right, they text me to tell me they're ready and then they're not. They always question which med I want in the text that they sent me doesn't tell me which one

Posted by Otlunch777


Dropped off a prescription to the pharmacy at the RiteAid on News Rd in Williamsburg VA store #11918 at 1pm on 3/13 and was told that it would be available for pickup after 4pm. I returned atb5pm to pick up and was informed it was not ready because they didn't have the product and it would have to be ordered for the next day and I would be called or recieve a text when it was ready.
Never received a call or text on 3/14, repeated attempts to contact the store or pharmacy by phone was unsuccessful.
I have not used this pharmacy in several years but by the looks of the comments this is standard operating procedure for them. They do not keep product on hand. They do not communicate with the customers. Honestly an extremely poot operation overall. Calling their customer care line is no help either. I was promised an escalation to "upper management" and would get a call back. That never happened.

Posted by Anonymous


I wasn't happy when pick up my dad script the lady bonnie was very unpleasant to deal with. Had attitude and nasty.

Posted by James


I ran out of one of my epilepsy medication's I called them to have the prescription filled even tho I'm on the auto refill program they told that they were out of my Dilantin and they were not sure when they would have more, I told the pharmacist that I can't go without it or I will have a seizure so they loaned me 15 pills 3 day supply and I went to pick them up. Well 3 days later in called back to find out if they had gotten there supply she says I told her again I need my meds so they loaned me another 15 pills 3 days later same story I go back they loan me 10. So I decided to call another rite aid to ask if they had Dilantin in stock and they said, they are only 1 1/2 miles away from one another so I explained to the pharmacist what I was going thru and she couldn't understand why they didn't ask them for some meds so they could help me and I was stumped to then I asked if I could transfer my medicine to there store and she so I would have to wait until they gave me my full prescription of Dilantin before I could be transferred to them. I have had many seizures in 46 yrs and stress is one of the main causes of them and I'm 60 yrs old I have to drive 5 miles to get to rite aid in the last week I've put 30 miles on my daughter's car and I'm honestly not sure how much more I can of this crap.

Posted by Anonymous


Rite aid W landis ave Vineland NJ. Called in refills 1/18/23 husband is diabetic. They didn't have some of the medications so had to wait. Went to drive thru window on 1/24/23. Waited 25 minutes in line only for them to put up sign saying drive thru was closed COVID testing only when it was MY turn....Went today 1/26/23 walked inside 1:45 pharmacy closed til 2. Go back again go inside....tech tells me one of the meds isn't ready yet....it will be additional 45 minutes....I tell her I called it in last week how can it not be ready????? Tech was steady texting on her phone while I was trying to pay...My card wouldnt work....couldn't read chip wouldnt read strip. She made me do this 6 times....the whole time she was texting on he phone not paying attention at all.... I'm irritated to no end at this point. I take out another bank card and same thing. I ask her to try another terminal....she cancels the order....re rung it on same terminal and it works.....She clearly wasn't doing the right thing on her end. She was too busy texting...I work customer service....and a register so I'm experienced with this type of transaction.....As soon as my prescriptions are up for renewal, I'm pulling my account and I'll never enter rite aid again

Posted by Anonymous


Very rude pharmacist.
Closed completely between 130pm-200pm for lunch - no pharmacist or tech available.
Pharmacist told me this is a corporate policy.
give me my medications in the bottle they come from the wearhouse from - how lazy they cannot transfer medications to a pharmacy bottle.

Posted by Anonymous


Completely useless, incompetent and hire the lowest quality people.
I have to get these meds in my body with 72 to hours to work. Instead of filling my prescription which they received 6 hours earlier they are telling me they can't fill until tomorrow completely taking my outside the useful window.

Posted by edwin


Rite aid in banegat nasty customer service those people at the pharmacy bad attitude only reason I go there is because my insurance but I hate going there.they gave a bottle of meds with the wrong name on it n I went back to talk to pharmesit n the lady behind counter just used her pen to right on the bottle .very un professionals

Posted by Anonymous


Hemingway ave east haven ct pharmacy is not doing right by its customers never opened and corporate doesn't care to even fix it I always loved coming here. Now its a nightmare not right

Add your review!

Posted by ed


I hate your online weekly ads it is so confusing! Just show the ad for the store requested and leave it at that

Posted by Anonymous


I have to say that I'm the happiest Rite aid customer alive. Smile. I have been a customer with Rite Aid in the pharmacy department for over 10 years @2410 Burton Street Southeast Grand Rapids Michigan 49546, and my pharmacist was Tom for pretty much that entire time. He exceeded all of my expectations I appreciate him so much. He always kept me in good health, and kept me in the know. Recently,I have a new pharmacist, and her name is Amber. She is very amazing too, so I had to write about both of them. They have both given me exceptional services by there own initiatives and abilities. They rendered excellent customer service above the level of proficiency that would be expected for a Pharmacist. My customer service was consistently superior. They should be commended for their service. Thank you so much for Tom and Amber..please commend them, because they deserve it so much

Posted by Anonymous


1730 watt ave during this pandemic two employees in pharmacy have been so helpful .Elizabeth gave me shots and helped with with questions. Paul in pharmacy also very helpful. Great employees.
Sharon Ledford

Posted by Winifred


Pat at the Ocean City Rite Aid helped us today. He was by himself as his staff called out. He used most of his lunch hour to help others including us. He administered our Covid boosters and was very empathetic. He also filled scripts, answered questions and gave others vaccines. Four thumbs up for the great work he is doing at the Ocean City, Maryland store. Thank you Pat and Rite Aid.

Posted by Anonymous


I wanted to commend Bella who works at the Rite Aid in Gloucester, VA (Main St.). I have spoken with her twice over the phone about one of my prescriptions. She has been very pleasant, thoughtful, and helpful in helping me get this prescription. Over the course of many medications and frequent calls during a difficult medical diagnosis, Bella has been the most helpful. I truly hope that she is acknowledged for her professionalism.

Posted by Kathryn Ashleigh


Lori the Pharmacy Tech in Kutztown is personable, efficient and pleasant whilst she is working. Hard to find employees like her. Merry Christmas!
Kathryn

Posted by Jodi brummitt


Rite aid pharmacy is the best when I need to travel they make sure I get all my medicine Chris and Allison are my pharmacists they make my life so much easier I take a scary medicine and they always make sure I don't have anxiety about it Betsy and Kimberly that work there spend time on the phone helping me and to deal with someone that has anxiety isn't easy these people are my hero's

Posted by Anonymous


Dear Ride Aid Customer Service, Ride Aid is a big and very good company. I think I'm going to shopping to Ride Aid every day. Price and quality is very good. I'm so happy to shop at Ride Aid. The thing is cashier. Some of them is so nice but some of them is so rude. Please put the last question before the receipt. Is this cashier nice or not? I saw this question when I was shopping at Century 21. Thank you in advance.Sincerely

Posted by Anonymous


ON 8/26/16 i was released from the hospital after a 4 day stay. I came home with new health issues that had me extremely nervous. I had a total of 5 brand new pills i was to begin taking. I called the pharmacy completely upset...scared and confused. After talking to the pharmacist he told me to come to the store and he would go over and explain things for me. i got there and the young man Corey and the young lady Chiquitta Truitt went over everything with me and by the end they had calmed me down and put me at ease. They are TRULY wonderful! They took the time out and gave me one on one attention i desperately need. I dont know the store number but its located on hwy 85 in Riverdale Georgia. They were indeed for ME that night...my superheros!!!

Posted by Beatley


Quincy rite aid the cashier are not supposed to be at the pharmacy she wants every body in the line to write the name,and asking your date of birth and name 3x it's kinda stress when she is the cashier.

Posted by Anonymous


I had my flu shot at the Rite Aid on Beaverton Hillsdale Highway and Shattuck Road. The pharmacist, Tim, was so kind and quick. It not only didn't hurt, I didn't even feel it!

Posted by Anonymous


You have an employee in Semmes Alabama that is an absolute joy!!!! I was using CVS, but the employees act like you are bothering them, so I switched to rite aid. I do not know the gentlemans last name but his first name is Daniel. He is so helpful, friendly, knowledge and bends over backwards for your customers. He is a gem.

Posted by Anonymous


I had the best service at the Belfair WA Rite Aid by a pharmacist named David. He is the manager there. He treated me with kindness and helped me sort out a mess with my insurance despite obviously being under-staffed and over-worked.

Posted by Anonymous


I recently visited one of the Rite Aids in Columbus MS store 07141. I picked up a prescription and the cashier(Brittany) was so nice to me. Everyone seems so friendly. I will definitely be back this store again!!! Keep up the excellent customer service you guys!!!

Posted by Janice


I don't like the Kidcents program esp. when it's almost $1.00. They don't even ASK THE CUSTOMER if they want to participate (exactly what I don't like). The store I deal with is in a neighborhood where alot of elderly live (in Sr. apts.)close-by and there are times when I actually need the change. If I want to give I will, don't just TAKE IT.

Posted by Scootin52


I love the Belmont shore riteaid in long beach can!They are great in pharmacy & automatic fill my percription then text me!Clerks been over backwards for customers! Doug is great!They are community based for us!

Posted by Pbud12oz


the rite aid in my area keeps having different people in the pharmacy and there is always confusion going on and long wait times for things. I can't figure out why there is so many mistakes in the insurance stuff either because everythig is in the computer. The big complaint I have is they ask all the personal questions in front of all the other costomers and I don;'t like this. What happened to hippa?

Posted by BDorfing


The Rite Aid store in Portsmouth RI has some of the friendliest and most helpful employees of any store I have ever shopped at. Unfortunately the pharmacy staff is the exact opposite, they are pushy and rude, and the pharmacy manager is arrogant and condescending, even to his non-pharmacy coworkers. Luckily I do not take any prescription medications, if I did I would not get them filled at Rite Aid. But the other store employees, as I said, are simply lovely people.
One thing that must be brought to corporate's attention is the existence of an "extreme couponer", whose name I have learned is Angela Drobish. I have seen her in the store multiple days a week for the last several years. She strips the shelves of product leaving none for other customers, especially sale items, I have even seen her take items out of other people's shopping carts when they weren't looking. When she checks out she takes up one of the registers for the rest of the night causing a line to form at the other register. If the cashier tries to limit her quantity of items she is purchasing she throws a fit, insisting that if they would allow her to buy this quantity now she won't need to buy as much next time. She bypasses coupon use limits by splitting her purchase into multiple transactions. If they can't accept a coupon for any reason she becomes aggressive and tries to bully them into accepting it anyway. I have seen her reduce at least one cashier to tears. There is simply so much (to put it bluntly) absolute bullsh*t that she pulls that you must speak with the employees to get the full run-down. I have talked with them about her and was told that they had reported her assorted activities to their district management team multiple times and were informed that the higher-ups were "doing things to deal with her" but that they didn't know what and that they were told to just deal with this woman until whatever was being done was done. To me, the fact that this has been going on for SEVERAL YEARS and nothing at all has been done about it yet speaks to nothing less than complete incompetence on the part of district management. This woman is stealing from Rite Aid and it's customers, is clearly committing criminal fraud, and causing a toxic environment for everyone whenever she is in the store. Rite Aid, your employees are wonderful, so for their sake I beg you to please, PLEASE ban this horrible person from all of your stores.

Posted by Anonymous


Rite aid store in rowland heights California.
Please provide shopping carts for your customers so that we don't have to go looking for them in the parking lot. This store has a heavy Asian population and a heavy homeless population they like to take the carts away from the store and they get filthy dirty, plus the carts are extremely, extremely, yes I typed it twice to drive my point across nasty, nasty dirty carts that you don't want to put your hands on the bar across the cart. I complained about this before but apparently my request was unanswered.

Posted by llockgirl


To Whom It May Concern-I shop at the Lower Mills pharmacy store in Boston, Ma. I would like to thank Shawan for her awesome c/service!!!She is polite ,understanding, and patient. There have been times when I would mentally loose it and she was always professional.I appreciate her kindness. She is truly an asset to your company. Thanks, S.Bender

Posted by Elsie


I would like to thank two pharmacist

working in the Frazer store ,The service

and pleasant nature of these two DR's is commendable they go out of their way to assist.They are ujjala mittal,minaxi kyada.please let them know how much they are appreciated.

Posted by sandals


I enjoyed working for Rite Aid as a pharmacy technician. I have worked at eleven different locations (I moved a lot) and the vast majority of pharmacists I worked with were very thorough and compassionate. I feel like when I've gone into other pharmacies for prescriptions, I didn't always get the same quality of service as at a Rite Aid. Staffing issues are perhaps the biggest problem. This naturally sabotages the "15 minute Rx" promise. 15 minutes is hard to promise when insurance, counseling, and medication are involved. It's not pizza we're providing- it's more critical to fill a prescription correctly than super quickly.

In general, Rite Aid is a very good company with caring employees. I do recommend them to friends and family.

Posted by mrshankie7000


your employee Kelly is a wonderful and pleasant girl. always polite and joyful. she is my favorite cashier and I always look forward to seeing her.

Posted by Anonymous


On Apr 7 (Sunday) I emailed prescriptions refills to my rite aid in Butler PA 00754. On Monday Apr 8 I phoned my rite aid 00754 to let them know I wanted delivery on that order. I called at 8:00 am and didn't receive an answer. I called again at 8:05 am and got a girl. I explained I wanted delivery on those refills. She replied it was too late! How could it be too late at 8:05 am on a Monday? She said it would be delivered on Tuesday Apr 9. I waited and it did not come. I called again Tuesday and they said I had not confirmed delivery for Tuesday (which I explained I had). So they said it would go out Wed Apr 10. Again I waited all day. When it did not come, I called Wed Apr 10 at 5:30 & asked if all deliveries had gone. Again mine had not gone. They said they would send the next day (Thursday Apr 11) & I refused saying I would find transportation and pick it up.
Yesterday, Apr 18, I got a call saying a prescription was ready, would I call back to confirm for delivery. I decided to go in today to pick up. I got there and was told I had no order there.
I don't know what is going on but these girls don't know their job. The older woman who knows her job works the afternoon and didn't know there was a problem. I am pulling my prescriptions from Rite Aid and going with K Mart, which is much closer and in walking distance.
I have been with Rite Aid for 20 yrs and very surprised at the level of incompetency in hiring young girls that mess up orders so much. I thought you should be advised.

Posted by Marjorie


So far I have found the Rite Aid Store in Jaffrey, NH to be one of the 2 best pharmacies that I have ever dealt with. The pharmacists and supporting staff are friendly, helpful and are usually extremely quick. The only negative is at times they do not keep enough of certain meds in stock and sometimes it can take 2 days for them to restock it and since insurance makes you wait until the last minute, if you need to take a med everyday this can present a serious problem. The store manager is extremely helpful with issue resolution on other issues.

Submit your comment

Posted by Anonymous


I live in Shasta Lake, Ca. and the pharmacy dept. is always behind this last time my meds. were to be ready on Monday at noon I went in Wednesday at three and they were not done. They said they get started on them and they would have them in 45 minutes. I had a meeting so could not wait. So I couldn't wait so I have to make another trip. This is not the first time this has happen. Please help correct this problem. Thank you. Birdie Brazil

Posted by Bibi Azeem


I would like to speak to someone in human resource or your ethics dept about sexual abuse in one if your rite aid store plus the unlawful termination of you associates and why all the family members are working in one store or in different store and terminating all long term associates and bringing in their family
I would like to hear from you and if I don't a law suit wil be in sffect plus a write up on Facebook and any other social media there is out there

I am a parent and very disgusted
With your company at this time

Posted by Not happy I worked there


I was hired by Rite Aid within the first week of December and while filling out paperwork I told the manager he was inputting my DOB wrong and instead of correcting it with a keystroke, he responded: "Nah, let someone else up there figure it out and correct it". Within 3 days when I reported to work for my first day of training the store manager said: "Oh, I forgot I had hired you. The interview process was a joke so I can understand why he had forgotten. Thank goodness I have been in a professional field for years so I knew that I had to ask questions. I didn't expect him to not even have a name badge ready and have to ask for that as well. I was never shown the store or the way things were done. Never given a brief summary of expectations. I had inquired to be a cashier and there was an opening for a frontline cashier. However, I was placed in the pharmacy, to which I stated I did not have any experience in that capacity. Then, a cashier that was 'temporarily' helping out in pharmacy trained me for two days. On day three, I was on my own. I had to interrupt the pharmacist and pharmacy techs for any assistance. So, while they are trying to fill scripts and answer clinical calls and do their tasks, on day three, I had to cashier, stock meds, answer drive through calls, file med scripts, call out all customers with 13 day shelved meds and answer phones. All this with two days of training.
The tension in the pharmacy was overwhelming. Customers were always unhappy and expressing their dissatisfaction. The most appalling part of my four-day experience before I quit was the store manager's attitude. He walked in the pharmacy to scold me about a complaint regarding my perfume. He did this loud, blatantly and also added he felt that it was strong as well. No constructive private conversation whatsoever. When log in was not working, I had to seek him out to understand what was going on, he did not resolve the issue nor proactively advise me as to how to log my hours. When I did have to write out my hours because I wouldn't be in the system for two more days, the store manager acted upset because I bothered him about my hours. The store manager is rude and does not take the time when hiring a new employee to explain anything whatsoever. I felt like I was dumped into the pharmacy and that was that. I will not only never work at Rite Aid, I refuse to ever shop there again.

Posted by New Appalled Employee


I became employed by Rite Aid in March 2014. Day One. Store Manager Did not give me any training instead brought me over to cashier that was working introduced us and then I was told by the cashier that, "I had NO Idea I was going to Train You" This is how they do things! I was told by the coworker "Feeding You To The Wolves" Method. Then sarcastically said "Welcome To Rite Aid" By afternoon on my first day with NO Training what so ever the Store Manager said after my half hour break. It is time for you to "Ring" I was horrified I had NO IDEA What I was doing!!! How can someone that just begins a job be completely alone on Register without knowing the "Western Union" "Money Transfers" "Kid Cents" and so much more. I thought to myself. Does this Store Manager Not care about the Money of this "Store" ??????

The other very upsetting point. I was told one job pay rate and when it came to first day I caught store manager putting in a totally different amount and a lot less then what was discussed. I told Store Manager that this is not the rate of pay we discussed I said I did not agree to this I want to see in writing what I am going to be paid. From that moment on the "HEAT" was on. First Paycheck on a Friday I was shorted one full day of pay and went on Saturday in the morning told the Store Manager my concern and she said to me "Relax this Happens" especially with new employees! I said to her OH Really? "I keep everything recorded" I got a very mean look from the Store Manager.

I was told I was going to have to complete CBT's (Computer Basic Training) I only worked two mornings in the office on them and that did not give me enough time. I was only suppose to do CBT's while I was ringing at one register and Reading and doing CBT's on the next portal. This was virtually impossible because as soon as I signed on to training I would get a customer and would have to stop and ring.

My primary job is that of being a manager and I know for a fact that all these things that were happening was NOT RIGHT!

After a month I was told by shift supervisor that I had to do my CBT's and since I could not get them done by being up front I would have to do them in the back office to finish them up. I did as I was told and worked on the CBT's as directed. So after a month of working Rite Aid I finally found out what "Western Union" "Kid Cents" "Money Transfer" and other very important policies and procedures were and how to do them. I said to the Manager in Charge. "It would have been a lot easier if I was shown and trained on these certain things when I first started then it is now after an entire month. The Shift Supervisor said "We find it easier to train as we go" That would have been fine except every time I would call someone up to help me I would get an attitude and I would feel like a fool asking any questions so I held my breath every time I had to call up someone.

Because I asked questions and because I told them that in my Manager Role were I work Full-Time I never in my life have trained by the "Fly By The Seat Of Your Pants Method" Store Manager did not like this at all so I have been "Outed" I was originally working 3 days when I started this job I was very clear that I could not work evenings. This past week I was put on 1 shift and the hours are night hours which I can not work.

Who can I talk to about this. I am going to contact the "Department of Labor" I thought you could give me some advice as well.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Comparisons

Check out these popular comparisons of Rite Aid customer service versus other companies:

Rite Aid vs. CVS
Rite Aid vs. Duane Reade
Rite Aid vs. Humana
Rite Aid vs. McKesson
Rite Aid vs. Target
Rite Aid vs. Walgreens
Rite Aid vs. Walmart
Company Replies

Authorized representatives of Rite Aid can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-748-3243

Rite Aid customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Rite Aid corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find Rite Aid hours of operation for locations near you!. You can also find Rite Aid location phone numbers, driving directions and maps.

Returns & Refunds
Get Help Online

Get immediate support for your Rite Aid questions from HelpOwl.com.

Reviews & Ratings

View thousands of Rite Aid user reviews and customer ratings available at ReviewOwl.com.

Company News
Labor leaders expected to endorse strike support for Rite Aid workers
Executive board members with the Mpt Bohfmft Gfefsbujpo pg Mbcps BGM-DJP are expected on Monday to endorse strike support for an estimated 6,000 unionized Sjuf Bje workers in Southern California. Members from the Vojufe Gppe boe Dpnnfsdjbm ...
Female Employee Dies After Killing 3 and Wounding 3 at Maryland Warehouse
A female employee at a Maryland distribution center committed suicide after killing three people and wounding three others in a mass shooting Thursday, police said. Hartford County Sheriff's Office confirmed that 26-year-old Snochia Mosele from ...
Woman charged with shoplifting from Bloomfield Township Rite Aid store
A Pontiac woman has been arrested for shoplifting merchandise from a Bloomfield Township Rite Aid store. Charly Norbury, 35, was arraigned June 11 on two charges of retail fraud in 48th District Court. A not guilty plea was entered on her behalf and ...