Pandora Customer Service

User Reviews, Ratings and Comments

Pandora customer service is ranked #525 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 31.35 out of a possible 200 based upon 23 ratings. This score rates Pandora customer service and customer support as Disappointing.

NEGATIVE Comments

22 Negative Comments out of 23 Total Comments is 95.65%.

POSITIVE Comments

1 Positive Comment out of 23 Total Comments is 4.35%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Pandora

    Customer Service Scoreboard

    • 31.35 Overall Rating
      (out of 200 possible)
    • 22 negative comments (95.65%)
    • 1 positive comments (4.35%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.3 Issue Resolution
    • 1.7 Reachability
    • 1.7 Cancellation
    • 5.5 Friendliness
    • 3.3 Product Knowledge

Add your review!

Posted by bob


customer service is non existent. Worst customer service I ever experienced in my life from any company. Evil! Absolutely evil way of doing business.ugly, nasty , ignorant. Hard to believe a Company could reach so low in not proving Customer Service.

Posted by Anonymous


The reason I do not subscribe to Pandora is because you never play what we select. You play all the other different music if I wanna listen to Cajun I don't wanna listen to country and Cajun why can't you just play what we asked for I'm constantly having rejects or skip music, because you go from one song of Cajun , our country whatever you're listening to do a whole different level of music. And you wonder why people don't subscribe to your channel

Posted by Carol


How disappointing that you advertise Mike Lindell, the pillow guy...what a moreon!

Posted by Anonymous


Spent well over £100 and didn't receive the free bracelet offed ?

Posted by Anonymous


This is f---ing ridiculous; how do you operate a business with no one to speak to?

Posted by Tiffanyjshears


Worse company for complaints. Wish I never bought my bracelet here. Complained on Twitter but no you are unavailable on chat

Meanwhile I have a Braclet that I can where because you are rubbish

Posted by Judy


I called support they asked for cc info said they will reinburse the $1.00 fee/ then reinburse me. then a screen came on saying pay $39.99 I exited out of the screen. Now I am very concerned what will happen here. They have my banking info. Who do and how do I contact please.

Posted by Tricia


Been waiting 4 months for a refund and never came??

Posted by Anonymous


I purchased a necklace December 4 and I been tracking in and it's been in hodgkins Il since the 6th it's now the 18 and I've haven't received an email or my package I'm very disappointed!

Posted by Meme


Very disappointed that my on line order had no gift wrap or bags , do we not get the extra customer service that I love about pandora if we shop on line

Posted by Metal artists


Why must I have to login every time to listen to the music I never had to do that before it's a real inconvenience I'll start listening to other music programs if this persist, I've been listening to Pandora for years without having to deal with this I hope this can be remedied

Posted by Rachelle


My name is Rochelle I'm having a problem with my phone they're saying there's a doesn't there's a difficulty with my account and there's a error code 3005 I reached out to them via email and there's no support been given to me and no email has been sent to me then they send me to his people called just answered and charged my credit card at Dollar and still does not answer I need a response to know what's going on can someone please give me a call back within the email me at Watts Rachelle at ymail.com

Posted by Linda


My very first time Pandora's store ..excited had to buy something bought beautiful necklace. After about two months the necklace tarnish it was supposed to be silver with crystals ..was gaven such a Runabou, were so committed not to give me another one.finally I asked for a manager she said I'll do this one time I thought there was a warranty for a year on your jewelry on defects. I return today 14th one of the stones looks dark the excuse was SORRY we're having a sale and today is last day not allowed to do cleanings come back tomorrow I will be returning that necklace to be fixed and I hope they give me another one if it's not fixable very frustrated with your store and employees
looks like they hated being there not very friendly. I don't like to take the time to complain I am over 50 and and have been in retail for over 30 years.Hate to see your store fail, (you have very nice jewelry) do to making your customers feel inconvenient.A Disappointed customer.

Posted by Anonymous


I need to update my payment information. You do not make that easy or even possible to do. How can I reach someone that can help me? This is ridiculous. You provide a telephone number with no one to answer the phone.

How do people change their payment info when their card has expired and they have a new number like me?

Posted by Anonymous


t accidentally opened pandora with my phone and it automatically bought your subscription thanks for ripping me off snakes!

Posted by Juanita ellefson


Out pandora plays one song and then cuts off. We need this fixed because it's our work account

Posted by Michael Ferris


What customer service?
I have a really basic question, regarding whether or not Pandora has sold me two premium service accounts, when I clearly only need one. I keep getting steered to HelpOwl, which then informs me that I should be dealing with Pandora directly, which then steers me back to... you get the idea.
Is there any means of just getting information on my account from Pandora directly?

Posted by Lisa


I am not able to get onto Pandora on my phone however I can on my computer. What's up with that I am paying and I cannot use it where I usually use it is in the car so I need it on my phone otherwise I'm going to cancel my account. I like Pandora and I use it every day but in the car only please help with any advice I have reset my password at least for five times and that does not seem to work. What happened to Pandora that I used to know thank you Lisa

Posted by BFKR


I noticed that I am being charged for Pandora.... I didn't order it .
I listen to th free version so please remove this charge and return my $12.99.
Thank you

Posted by Anonymous


Do not understand why I am getting the following message after being subscribed to Pandora for many years: The SSL Certificate for this account is invalid. And, "unable to register with Pandora."H

Posted by Mlwebb


I 've been trying to unsubscribe for two months.been over drawing my bank and costing me lots of money.please cancel my subscription.

Posted by sruzgis


Pandora will not play on my WD TV Live Plus. I have been a loyal Pandora subscriber since the beginning. I really like Pandora Radio. But it no longer works in my multimedia system. Has there been a change in the streaming format? Error message from WD TV LIve plus states the format is not supported. This is concerning because I have been listening to Pandora radio on the device for more than a few years without problems. This is not a change within my device.

Add your review!

Posted by Lauren


I was recently served by a lovely lady called Lauren (29609)in your Pandora store in Solihull. She was friendly and helpful and a credit to your company.

There are currently 0 Employee Comments for Pandora.

Be the first to submit a comment from an Employee

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of Pandora can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
510-451-4100

Pandora customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the Pandora corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Get Help Online

Get immediate support for your Pandora questions from HelpOwl.com.

Reviews & Ratings

View thousands of Pandora user reviews and customer ratings available at ReviewOwl.com.

Company News
Pandora voted the best jewellery store at intu Potteries - and this is why YOU love it!
Pandora customers agreed that it is the best store for jewellery and accessories. Alison Hargreaves, aged 51, from Alsager, said: “Pandora is ideal for gifts and birthdays. It stays in fashion and it has very good customer service because they package ...
Pandora CEO Resigns; Struggling Jeweler Cuts 400 Jobs
PARIS — Pandora, it seems, has charm issues. The Danish jeweler, which generates the bulk of its sales from charms, has noticed consumers scaling back on the number of decorations they want for their bracelets, highlighting the perils for companies ...
Pandora Lowers FY Guidance After Disappointing Q2
PARIS — Pandora on Monday lowered its guidance for full-year revenue growth and profitability on the back of disappointing second-quarter sales, and revealed it would ramp up the pace of store openings. The Copenhagen-based jewelry firm reported ...