PNC Bank Customer Service

I am very fed up and very stressed over the way I have been jacked around on PNC Online Banking for the last two days. The on line phone number can't help me and suggust I go to a branch. The branch can't help me and hand me the 800-762-2035. Over and over I have spent approximately 24 hours of my time trying to be low maintenance for your associates. The only thing it gets me on the reset pass word site is to keep me on the reset mode entering one right after the other. Well, I'm done with you. I don't have time for you anymore. For years I had the same online bill pay and was never asked to change user number or pass word. Then about a year ago it is about every month. I take care of a demented husband and he needs constance care. I don't have time for this run around. So since you can't help me, I don't need you. Very overwhelmed with your lack of concern for me.

After writing a truthful review on pnc Bank on Broadway and montrose chicago 60640.. my account was overdrafts today by $49..that should have been impossible because I opted out of overdraft protection. I called customer service and was told it was a computer error and should be adjusted by 10 tonight.
Not to mention my complaint was on a pnc employee due to unprofessionalism. The teller took my card and not sure if he shredded like he said. He cashed my check without a signature. He's now m.i.a

The worst bank..they charged me for a debit card.

When you call customer service you get people on the phone that don't speak English. I explained my situation several times and the man kept asking me to explain it again and again. I asked for a supervisor and I am still on hold 23 minutes already.

I have been dealing with my deceased fathers IRA for the last year and 3 months . The customer service department is rude and not helpful. I have made a "escalated complain on 12/29/23 and again on 1/28/24 and still have not heard from the manager. The branch manager at the local branch has been great and apologetic but the number I have to call has been terrible !! Zero stars . I will take the penalty of withdrawing all the money just to make sure I NEVER have to deal with PNC Again!!!

I once again tried to pay my mortgage online...and again I find the website impossible to navigate!

I have our mortgage for any years and it's been bought by many banks over those years and I have always paid online without a problem but NOT on the PNC site!

So I pay by phone but I thought you should know how frustrating it is.

The mangers at the PNC bank in union mo would not let me out a new account she would not help me with my phone her name is Cylee I have been doing business with this company for 55 years. And I file

I have been a customer of this financial institution for over 10+ years. I attended training for the Department of Homeland Security in 2014 whereby I forgot to notify PNC Bank that I would be traveling and using my PNC Credit/Debit card for multiple purchases. During my 6 1/2 week training I decided to go on a shopping spree. (That is retail therapy) However during this shopping spree, I was cut off from continuous use of my debit/credit card due to the multiple purchases. I was told by the retailer that I must contact PNC Bank to make any further purchases or use the card. I went to a secluded area and called PNC Bank. They verified that I was the owner of the card, and the only one using that card. Fast forward to 2024 and a fraudulent company that PNC is well aware of has stolen monies from my account. I have every alert there is to have to notify me of anything being deposited/withdrawn from my account. How is it that this known fraudulent company was able to take over $2,000 from me and I not be protected by PNC nor was the above process implemented for this overwhelming amount of monies. I am broke, disgusted, disappointed, dissatisfied and devastated that you allowed this fraudulent company to steal over $2,000 out of my account after I reported that they were making this attempt the day it happened. I even put a hold on my account. I suffered throughout the entire MLK Weekend with no monies or access to my monies that I trusted you to protect and keep in your financial institution. I filed a police report, I called several times to your fraudulent department and spoke with multiple representatives who were empathetic; but either rendered me misinformation, not enough information. I went into the bank to learn that I could not obtain any monies from my account due to the hold for fraudulent claim pending. The hold was lifted and I still do not have access to my monies. Instead you allowed the transaction from this fraudulent company to go through my account and take over $2,000 away from me. What and how am I supposed to pay my bills? I have a house note, electric, water bill due right now. It is cold in the Dallas Fort Worth area and If I suffer any longer, I will go to all of the News channels and inform them not to bank with PNC. I have been loyal to you as a customer even when you had no location in the Dallas Fort Worth state. I remained a customer until you opened up a few stores and later multiple stores. I deserve better and I hope this comment land in the hands of someone who will take action to assist me with a reimbursement of my over $2,000.

Since the very moment PNC bought out BBVA bank my life has been hell. I'm closing my account I can't take the stupidity anymore. It does no good to talk with them.

Poor fraud/scam assistance
I unfortunately was victim of a jury duty scam that seemed very legitimate and involved PNC bank as the bank money was going to. Within in minutes I recognized the scam and went into PNC to report it. They could give me zero information because I am not "officially" their customer, despite my money being deposited into a scam account there. I made a police report but PNC at no point would give me any information about the fraud event and barely cooperated with the police. My money is likely long gone, so the police didn't want to invest very much time either. The branch referred to their "fraud department" but the fraud department was completely unreachable. I found email contacts the police had for PNC but was always told "someone was working on it" and that was all. The fact that PNC NEVER worked with me to let me know the outcome of their internal investigation is really poor service for this situation. I have no idea if they ever had intention of actually helping this investigation. It felt like they were just protecting themselves and gave no care to the fact that I lost so much money through a scam using their bank. I would never recommend this bank to anyone given this experience. Very poor communication, barriers at every turn, and no path for better customer service in this situation. I may not have been a customer at the time of the fraud, but their bank was used to steal my money. They made it easy for the fraud event to happen, and had no avenue in place to help someone in their community who was wronged using their institution. This event has insured I will never be their customer.

WORST bank ever. With compass bank 30 years and never one issue. Let's just say I shouldn't be paying for a safety deposit box or 25 monthly checking fee wo saying why. Horrible customer service

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) on my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.

This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse. What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.

This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse. What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.

Tried to get a small personal loan they tried to make me payoff my acr with it instead of paying my unexpected expenses which was the purpose of the loan. Terrible company to do loans with!!

PNC Bank should be avoided at all costs. The Online Banking division is full of security gaps and this division is "ripe" for Hackers and Criminals to access customer data and money. BEWARE!

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.

This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse. What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.

Some consultants very cruel and malcious

Beware of PNC Bank practices! I do not recommend banking with this bank due to instability, bad customer service practices and internal bank theft of checking and savings accounts.

I recently contacted PNC Bank, President/CEO Bill Demchak Office concerning an online PNC Bank SCAM/FRAUD in the amount of $700,000. PNC Bank response was: 1.) I was responsible for the SCAM/FRAUD 2.) PNC Bank refused to apologize for the SCAM/FRAUD 3.) PNC Bank refused to acknowledge that someone at the bank knew intimately about my checking and savings accounts and stole my money 4.) PNC Bank refused to acknowledge that an Audit of irregular activity occurred 5.) PNC did not conduct Know Your Customer (KYC) and Anti-Money Laundering (AML) of my accounts 6.) PNC approved the International Wires sent to Chinese Criminals and Gangs, possible Terrorism (This is a Federal Offense). 7.) PNC Bank closed both my checking and savings accounts due to Suspicious Activity.

This is also Financial Elder Abuse since I am over 65 yrs. old. (This is a Federal Offense). PNC Bank is denying that this is Elder Abuse. What really hurts is I was a Valued and Model Customer for almost 10 yrs.at PNC Bank and now the bank is treating me like a Criminal. My Credit Score is ruined and I am a FRAUD victim by SSA, IRS, Medicare, Social Security and the Credit Reporting Agencies.
Financial institutions that suspect an older adult (65 and older) is the victim of financial fraud must make a report to local law enforcement. In addition, state law now offers extra protections to combat financial exploitation of adults with disabilities and adults 65 and older. Under the law, customers of financial institutions (i.e., banks) can submit a list of persons to be contacted if the institution suspects that the customer is a victim or target of financial exploitation. The institution is also required to report the suspected exploitation to local law enforcement. If the suspected victim is an adult with a disability, the financial institution is required to report to the contact list, local law enforcement, and the county Department of Social Services.

Customer service is a rare commodity at PNC. Not only did they rack up three years of late fees. In January 2021 they didn't take my mortgage out then. No notification unknowingly racking up late fees. The late fees are more than the mortgage. When I went to refinance they reported that I was behind for 3 years. Couldn't you pick up phone and warn a customer. That might be to much to ask. Someone who is competent with services, and will actually do what you need done correctly. I wish you would have never bought out our bank.Rhey had much better customer service. Not from a foreign call center where you struggle with what he is saying. Now I can't refinance for another 12 months. When you suddenly reported it after we had a conference call with the potential lender it suddenly popped up that day. Dropped my credit score 120+ points. Absolutely trash olace.

At least at the doctor uses lube for a prostate exam.

Just had to deal with PNC Bank Customer Service. They recently purchased our home loan from our bank. Our auto payment wasn't taken out, so I questioned why and will I have to call again next month. She about bit my head off. Spouting out that they don't automatically take it out the 1st time and I will receive a letter in the mail letting me know when the will start taking it out of my account and I am responsible to make the payment until then not them. WOW...I asked a simple question and got my head bit off. If you don't like your job QUIT!!!!!!

When to pac bank in Thornton co they informed me they would be charging a 2%cashing fee for non customer
But y
They couldn't cash the check for reasons I didn't understand
Come back in one hour
Ok
I came back and on a large check they gave me mostly small bills
Mine you this is supposed to be a bank
No way would I ever consider this to be my bank
They have many negative ratings
No no no

Spend an hour on phone with pnc rep (mostly on hold or xfered). All i wanted to know was the status of my beneficiaries. I had to ask 1 rep the same question 3 times, still couldn't answer my question. 2 of them spoke broken English, I couldn't understand. Also asked if I could find out the answer myself through the website, back on hold, never received an answer to that question either.

Libertyville, IL location is awesome!! Had both Nidhi Gupta and Nichola Grant help me so quickly, efficiently, and with such care and compassion! Nidhi especially went above and beyond and was the ONLY Associate there, so HUGE cudos!! Thank you both so much! 10 stars for both!!

I recently had the pleasure of working with JerryLink Credit Group and I can't say enough good things about my experience. At first, I was considering a DIY approach and had spent countless hours researching credit repair strategies on YouTube. However, I quickly realized that the expertise and personalized service Jerry offered far surpassed anything I could achieve on my own. I reached out to them. com. Their dedication, expertise, and personalized approach made a tremendous difference in my credit situation (500s to 760s across all three bureaus). I highly recommend their services to anyone in need of credit repair, as they outperform DIY methods and generic dispute templates every time.

The employees are super sweet at my branch, but drive thru takes about 45 min with 2 vehicles in front of me. No truck friendly drive thru either. ATM Machines are constantly temporarily out of service. Super slow.

The negative items on my credit report had deprived me of so many opportunities. I had 19 inquiries and other derogatory items which were about 15. These made my credit score very low 541(Transunion), 529(Equifax) and 518(Experian). My cousin told me about METRONET CREDIT SOLUTION a credit specialist who had helped him restore his credit. I reached out to them immediately and right now I'm glad I did. I pulled my credit after 9 days as I was instructed and to my surprise my score is now 798(Transunion), 788(Equifax) and 780(Experian) and all the negative items are gone. I'm so happy, and so I'm recommending them to any person in need of credit repair.

Met today with Barbara Westgate, Branch Banker, PNC 2050 York Road. Timonium, MD 21093. Barbara was professional and friendly, answered all my questions some before I thought to ask. I was completely satisfied and will contact her again if I ever need help. We all need more like her.

18
May
Posted by A business checking account owne
5/18/22 11:02AM
Updating the post below, after I posted my comments followed by a voice message to PNC RetailerSupport Case Manager Dammy, I got a call from Dammy within two hours and he was very cordial in providing his resolution which was resolved earlier that I failed to check the account. I therefore would like to update my review because I do not know how to make changes to the review already posted. I am changing my rating from negative to positive due to the fact that Dammy did respond and resolve the client's issues and concerns.

Updating the post below, after I posted my comments followed by a voice message to PNC RetailerSupport Case Manager Dammy, I got a call from Dammy within two hours and he was very cordial in providing his resolution which was resolved earlier that I failed to check the account. I therefore would like to update my review because I do not know how to make changes to the review already posted. I am changing my rating from negative to positive due to the fact that Dammy did respond and resolve the client's issues and concerns.

Avonde S Nolan assisted me today at the Solomons, MD 20688 location.
Not only was her prompt & professional, he has a great head for banking! Nice and conscientious young man!

Was put off at first because of ridiculous system of making an appointment on my phone & all people just sitting there. But my faith was restored when working with Ina. She was very knowledgeable and made my transaction easy. She is an excellent representative.

I just had to dispute multiple transactions and I am not the easiest to use sweatband when I get overwhelmed, the customer service assistant Dana just helped me very efficiently! I am very happy with her level of knowledge of her job as well as the system pnc uses, Dana incorporated all of this knowledge. Lipped with her cool calm and helpful people skills and delivered the top customer service skills anyone could have asked for ......please hire more people that put the same effort as Dana just did! Thanks again Dana I know it wasn't easy or fast Kudos five stars for ypu

I would like to think mary blackburn for going above what she had to do, she took the time to give me options,i could use in the future to help me,i want to think her for that, pnc is lucky to have employees who go above what their job requires, thank you!

I just spoke with Kayla in Customer Service. She has to be the best customer service rep I have ever spoken with in any company. She was very knowledgeable and understood everything I was trying to convey. Very friendly and professional, which can both be appreciated! What a God send for PNC. I told her she should be a trainer and manager of Customer Service.

I just wanted to share my customer appreciation for two tellers who continue to go above and beyond.Because of Jonathan Clark and Jen Williams, i moved funds from another bank to PNC because of them. Corner bank at PGA AND US1.

I have a PNC savings account since 2005. And I am very pleased with it. All these years since I opened account here I have never had problems with PNC. The bank works very good, it saves y money and I trust on this bank. If somebody searches for full information about the PNC there`s a link

I just want to compliment Brook who works at the PNC Branch on East 4th Street, Covington KY. She was extremely helpful today, as she has been previously before. I know when I walk in to PNC and see Brook working that I'm going to have a positive experience, and that makes all the difference in the world. She listens, is prompt, and responsive. Thank you Brook!

I was on the line waiting on PNC respresentative for 40 minutes ! And I understand it can get pretty busy , but what's amazing that i don't mind waiting that long if I get such an excellent service as JOHN GREENWELL gave me this evening . I hung up on the phone with a smile on my face as he explained every detail and gave me a lot of extra information I could of never found out without his excellent service. His communicative skills left me very impressed and it was probably one of the best customer service experiences i've ever ha. Thank You very much , John Greenwell keep up the great work You're doing on making people happy.

I'm legitimately shocked to see how many negative comments there are, especially compared to the number of positive comments. It was a bit of a wait to get to the customer service agents but once I did, both people I talked to were not only helpful, but they were informative and talked me through everything they would and could do. I'm currently overseas and lost my wallet, which not only contained my cards but also a few blank checks. For both cases, they talked me through my options (new card versus blocking, setting up alerts), and again, were extremely helpful and friendly. I can't honestly say I know much about the banking experience since I essentially just put money in and take money out, but I am willing to vouch for the customer agents I have spoken to.

Recently we had a dispute resolved with

our PNC credit card. We are very happy and

pleased to have the Dispute Resolution Dept. help us in a timely manner.

Thank you so very much. Our case number

was

Thelma Kennedy

I had the most wonderful experience with a customer service Representative that i can remember in my life. She was friendly helpful and resolved my issue quickly and in a more amicable way than i could of imagined. I am a 27 year customer of PNC and will continue to be for a long time to come. I have other accounts with other banks and they are not as friendly and when they change their name promise you nothing will change with your account then the next thing you know your getting fees for checks and billed for your safety deposit box then when you try to address it they put you in a red tape loop...see you later Wachovia- Wells Fargo!!! We'll see how they like it when i move all my money over to PNC!!

I have been a NCB / PNC customer for over 30 years. I recently had an experience at the Southland Middleburg Hts, Ohio Branch that you need to be aware of.



Due to a serious financial issue created by a son that I am joint with on a checking account, I needed help. It was my good fortune to find Julie Szczepanski, an employee of only a few months. In an effort to explore all solutions for my issue Julie spent a considerable amount of time with me, even 30 minutes beyond the bank closing time. We found several viable options for solution. She followed up with me the next day when things with my account took an unexpected turn.



Her customer service skills are outstanding. The empathy she showed for a father in crisis is seldom seen in todays business world, especially in the youth.



You are fortunate to have a rising star like Julie Szczepanski to lead PNC.



Keith Booker

Excellence experience with a local branch PNC employee, Andrew Trayna
Very well educated with PNC accounts and service, extremely professional and followed up on my transactions.
PNC should acknowledge Andrew Trayna regarding his Customer Service skills.

I have been a PNC customer for at least ten years back when it was called National City. Today and two weeks ago I received the best customer service from a branch on the west side of Chicago. The first experience for me was two weeks ago when I needed to pull money from savings account during my lunch break. I was stressed because several of my students did not have the money to attend a field trip that I had planned since November. I went to PNC with the intent to quickly pull money out, but there were two elderly men being serviced. The two tellers that were asisting the men had a conference with each other other. I assumed that it was personal and I was pissed off. One teller said something to nice to me and i cannot recall what was said, but I responded with "This is the worst PNC I have ever came to. After she finished with the older man, who was in a wheelchair, she came behind the glass to help me. She was not rude and in fact so was extremely helpful giving me information on how to change my saving account into one that would better suit my needs. I left with the intent to write a nice letter because I was ashamed of my behavior towards her, I appreciated the care and attention the tellers gave to older men that they serviced but because of a conversation they had with each other I automatically assumed they were making us wait. Will be a PNC customer for life!

I like PNC - they have an online chat feature which makes life WAY easy. Also I've never had a problem getting a person... try callng the phone number on the back of the credit card - I've never waited more than 10 mins --

Happy PNC Customer Ann Arbor, Michigan

I've never had any problems with this bank. Only matter is I don't like that I can't cash my check unless I have the matching funds in my account already. Which is really stupid. Because the day before they were able to cash another check of mine with no problems. Figure that one out.

Ms. Bonnie Naugle. from the pnc in wilkes barre pa northeastern. took and treated us with the best customer service.. she went beyond her mean in helping us with a new pnc smart card.. we want to thank her!
yours truly
Julio Rodriguez

I worked for National City Bank. I was a telephone banker at their call center in Michigan. Trying to give real customer service was frowned upon. I'm not kidding. The bank was doomed because they had NO ability to retain customers. When the economy sunk, this bank's "growth model" became a joke. Assets were sold to various financial institutions and PNC became the new National City. I'm still a customer although I thankfully am no longer employed there. Same old same old. Try a different institution folks. I rarely use my PNC account for anything.

I work for PNC and have to say that while it has some faults, no bank organization is perfect. By reading some of the reviews, I have noticed that majority of them are written by less than intelligent people who are not responsible for their own actions and now want to blame someone else for their mistakes. When you over spend your money through your debit card and now you are in a negative balance, dont blame PNC for charging you fees for overdraft. IF YOU DON"T HAVE MONEY, DON'T SPEND IT!!! We take care of thousands of accounts and unfortunetly we cannot babysit every single account and notify you personally the MOMENT you go in the hole. That is why we provide you mobile apps, text and email alerts and online banking as well as old school check register so you can keep track. We all have lives and I am sorry that we can't be open 24/7. so when you drive up after 5 and bang on our doors, I apologize that I will not help you out since i would like to go home and see my family as well. My motto is treat others as you want to be treated. So when you come in with an attitude, rude and act like your $hit don't stink don't expect exception service. Be kind, polite and patient and it will be a PLEASURE for me to help you out as much as you can. and for god's sake have your stuff ready before you come up and not hold up the line because you have to locate your ID or your card and fill out the deposit slip. Thanks!

I've been employed at PNC Bank for 7 months now I work at the Call Center. What a lot of customers don't realize is that we have policy and procedures to follow. We can't always fix everything right on the spot, it isn't instantaneous things take time. What I really would like to point out is this, PLEASE don't yell or scream at the person you are talking to on the phone. It's not their fault we understand that things happen we are doing the best we can to fix it. Everyday there is a new issue that unravels itself. usually the first person you are going to talk to is going to do the best they can to get you to the correct department because NO one is trained on EVERYTHING!! That would be close to impossible, seriously. A majority of these comments sounds exactly like what I hear from people 9 hours a day, 5 days a week. I wish I could tell everyone that there is a quicker way to get things resolved but there isn't. Now I agree PNC does have it's down falls and needs to catch up in the technology area; especially with call volumes I'm sorry that when you call you have to wait inline to many people are calling. We are not just standing around talking we take call after call after call on right after the next usually taking about 100 calls per person a day sometimes more. Another thing the people at the branches do not know as much information as we do simply due to the variety of different questions we get. A very important piece of information; DO NOT CALL AFTER 5PM or ON THE WEEKENDS!!!!!!! 99.7% of our departments close at 5 or a little before and are not there during weekends. If there is something terribly wrong or you need special assistance do not call after 5pm or weekends we are a bank no one is in those departments. There are people there till 10pm to assist you with basic needs but we can't do much of anything else because we are not trained. I really could go on and on. I show up to work to make money to pay my bills not to screw customers out of their money. Please don't take it out on me. I will be nice to you if you are nice to me. End of Story!!

I am a PNC employee for over 4 years. This is the worst job I have ever had. There is NO communication between departments internally. Treatment of customers is simply horrific, and management is aware of the problem, but does nothing to correct it. In fact, it has now hired former employees of NES (National Enterprise Systems) as collectors. NES was shut down due to illegal debt collection practices, and PNC is well aware of the former NES employee's illegal, harrassing and degrading treatment of PNC customers and co-workers. Yet, because PNC's management receive bonuses based on collection payments, the former NES employees are rewarded and praised. I do not even have a PNC checking account, and I never will do business with this company. PS - PNC is required to receive a portion of their business from minorities and CRA (low income) loans to enable them to open new branches, yet they discriminate in their promotions of minorities. Only those with bachelor's degrees are considered for management positions.

I'm currently employed by PNC Bank and I do have to warn you that they are fee hungry bank. Day after day I deal with people who are fooled by the inconsistent information PNC on line banking provides. Unlike every major bank your purchase are not deducted from your available balance until the next business day. So, look out on the first business day after a holiday! They are also very self-serving. A common example; you deposit a check, it's returned by no fault of yours, PNC will freeze your account! Say it's a Friday of a holiday weekend. You will not be able to access your account until the next business day, you could go 4 days without being to use your debit card! Even if you have plenty of money in the account. The explanation is that they didn't want to face a loss to the bank of that returned check. Too bad for you Mr Customer. Sorry you couldn't access your money! As long as PNC is ok they don't care. They're one cheap bank and are getting cheaper and more fee hungry. So, if you have plenty of money you should be ok and if you have an additional account at another bank so you don't have to worry about accessing your money, you might be ok banking with PNC. By the way their website, especially their beloved Virtual Wallet is super slow and annoying. They are far behind in technology. They're too busy buying other banks and accessing fees.