OnStar Customer Service

User Reviews, Ratings and Comments

OnStar customer service is ranked #280 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 41.35 out of a possible 200 based upon 568 ratings. This score rates OnStar customer service and customer support as Disappointing.

NEGATIVE Comments

516 Negative Comments out of 568 Total Comments is 90.85%.

POSITIVE Comments

52 Positive Comments out of 568 Total Comments is 9.15%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • OnStar

    Customer Service Scoreboard

    • 41.35 Overall Rating
      (out of 200 possible)
    • 516 negative comments (90.85%)
    • 52 positive comments (9.15%)
    • 4 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.2 Issue Resolution
    • 3.9 Reachability
    • 2.1 Cancellation
    • 4.7 Friendliness
    • 3.2 Product Knowledge

Add your review!

Posted by JMStein


I waited too long for a tow. After I tried to get them to tow to my house 1.5 miles from my location I was told for a fee of 147.00 but my service only covered a tow to chevy dealership that was a greater distance than my home. I paid for tow to my house and ended up canceling the tow due to no assigned driver. I was able to secure a local tow on my own. Onstar Florida called me to confirm cancelation, I live in Delaware! Did they even attempt to find someone to come get my truck.

Posted by New Year’s, disaster OnStar


$919.11 was stolen out of my bank account by OnStar. I have not had service on the vehicle that they claim their billing it for. I have OnStar in the car they could have reached out anytime to inform me that there was a past due balance of $919.11 which they did not do I went to reactivate my account. They stole the money out of my account and then bill me to start new service. Totally unacceptable. I've been waiting 10 days for my refund that they took out within one hour .

Posted by Crig


On star is a waste of money don't bother. Two stolen trucks later and they can't track anything. Invest in guns and common sense cause on star is a joke

Posted by Keith


They push push push & push you to put a credit card on file. A simple No should be enough not to be asked repeatedly Why Not ?

Posted by Anonymous


Why have OnStar I wait 18 hours for someone to come to start a 23 Cadillac ESV Escalade they never come they never call back one company tells me it's too expensive of a car for them to jump start it I didn't want to jump start it cuz afraid I might have electrical problems and I won't be liable for it the car doesn't have 8,000 miles finally I gave up and I started the car myself and I'm not in a room I'm in a semi rural area population Mobile Alabama about 750,000 and I'm about 12 miles from the dealer today I try to unlock the car remotely it doesn't work my Cadillac app is not working didn't do anything I called the lady on the phone couldn't hardly understand it Filipino or Chinese I don't know she said I had an account but when I go to my Cadillac I don't I don't understand it why have OnStar first time I really ever used them very much but they're very poor service the other day I did not want to jump start this car in case it was something electrical wrong with it I didn't want to be liable because that would have been the first thing they told me I jump started it wrong which I did not and I've been dealing with automobiles many over 55 years

Posted by Anonymous


I have a 23 Cadillac Escalade ESV I've had a Cadillac product since 2009 this is my fourth Escalade ESV my Cadillac app doesn't work I go in to sign into my account and it doesn't work it says the password change well there's only two passwords I would give it and I'm very compositive about that in certain I call for roadside assistance the other day when the car wouldn't start it has less than 8,000 miles on it I waited over 18 to 20 hours and still had nobody to come to start the car I didn't want to jump it off myself because I was afraid something was electrical was wrong with the car do you think I heard back from anybody no this morning I go to try to unlock it remotely my app doesn't work and says I don't have an account the woman didn't speak clear English so I couldn't communicate with her very well it took me 20 or 30 minutes to get her to unlock the car and she said I had an account but it doesn't work on my Cadillac app so what is the use of having OnStar when it doesn't work you said 18 hours on in the car that come out to assist you with starting the car and it doesn't come

Posted by Shineko


The Onstar app. Is terrible..its always down and not available..im constantly having to call customer service to unlock my vehicles. For the money I spend this is unacceptable, if there was a different service I would give them a try..signed Disgruntled Customer

Posted by kevint


Ordered the data plan through onstar this morning. Gave them a new credit card number instead of using my old number with another bank. So I asked the girl to charge my TD Bank account. Everything went through but then OnStar and AT&t took the liberty to charge both my Bank of America card and my TD Bank account. This is basically stealing but trying to call in and complain and get this taken off it still has not happened. The problem is these agents with OnStar don't know exactly what they're doing. Now I'm going to have to do a dispute with my bank.

Posted by Gene


Just bought new 2024 gmc 2500
Serra at4 diesel durmax. On star customer support people very poor attitude, all they offer to do is cancel services which are suppose to be free initially. Supervisor won't even return a phone call as I was told they would before day was out.How do they expect to have you pay for services when it's a trail they don't
Care.
Sad
Gene Williams

Posted by Mesh


My onstar is not working and I've been reaching out to them now more than once. My account was canceled and I asked for someone to reach out to me but no response yet.

Posted by Anonymous


I give Onstar a -10 if I could. They have been over billing my account. I purchased the data plan only! For the past 30 days they have debited my account for a total incorrect and fraudulent amount of $91.03. They claim they couldn't see those transactions on their end. Transactions were verified on a conference call with my bank. They claim no managers are in or they're busy. Long wait times to speak to one. They only refunded $1.26!! I plan to seek legal action. Pay attention to your account.

Posted by T4ca


Onstar offered me a3 month free. When I called in they said no 2 months. Been with them for over 4 years 3 vehicles really do many problems over the years.

Posted by Ellen


Onstar sucks! They take fraudulent charges and do not want to make things right. I just filed a complaint with the better business bureau. Rude and unprofessional!

Posted by Kim


Traveling from Ontario to New Brunswick and onstar listed route 108 as the quickest/best way. NO vehicle should traverse this road. Totally unacceptable. Bumps, dangerous, lack of maintenance. Mark "Do Not Travel".

Posted by slevenjr


OnStar Subscribers Beware! My wife in going over monthly charges on credit cards noticed the recurring charge of $42.79 per month. So I gave them a call and asked for the specifics on the services they provide for this amount.
The "features" list was read... Dispatch of emergency personnel when your vehicle is involved in a crash... Battery jump start, bringing fuel, providing the location of your vehicle should it be stolen... continued use of the GMC app on my iphone...

It is incomprehensible that a company would not provide law enforcement with the position of your vehicle if it is stolen...ONLY IF A SUBSCRIBER. He began telling me of how much they have to pay "trained people" to determine where your vehicle is located. I asked him not to insult my intelligence. With practically all electronics recording GPS positions these days, the need for "trained people" to determine a vehicle's location is ridiculous.

I cannot believe they would not report an accident and location UNLESS YOU ARE A SUBSCRIBER. ***Hint: if you use a relatively new iPhone, just do a hard shutdown, and select the SOS button. Emergency services are automatically called and your location is provided to them.

Being able to use the phone app UNLESS YOU ARE A SUBSCRIBER.

I THOUGHT that I had bought "X" gigs of data in the past and thought it remained in the truck until it was used up.

That awesome ability to make phone calls in your vehicle... that's another fee.

BESIDES, in the cost of that vehicle, the HARDWARE in the vehicle that allows this service is PAID BY THE PURCHASER of the vehicle from the get-go. Just another way for a major corporation to gig its customers for more money.

Now for the "icing on the cake..." As soon as they hear the word cancellation, all of a sudden, they can offer you a "special discount" from $42.79 down to a "Forever Monthly Fee" of $25.00. It is another insult that this DISCOUNT wasn't offered before my call to cancel. UNETHICAL to put it lightly. PURE GREED.

Consumer evaluate the benefits of all technology and pay particular attention to those that are on a "Renewed Subscription Basis."

Thanks for allowing me to vent!

Posted by Meme


I keep getting a call from this number for months and sometimes 3 x a day. I call it back, it's Onstar. Why the hell do they consistently call and just hang up? Don't we have enough scam sh*t out there?

Posted by Kurt


Chat assistance Unprofessional and uncaring. Onstar Cancelled my subscription on 1 of my 2 vehicles as it is in shop a day after it was in a collision. No notice given to me. They can't correct their mistake unless I go to shop and push the button. I didn't have to go push the button for them to inadvertently disconnect the service.
No manager available.
Gave number to me that played recording telling me that they are closed until tomorrow.
Btw, the other vehicle subscribed was recently in the shop for 3 months after a collision and that service was never disconnected.
I have been a GM advocate for Over 40 years and bought multiple for me and my family members. I will not buy another GM. Customer service means everything and GM and Onstar are horrible.

Posted by David


They keep harassing me, after several attempts to stop marketing calls.

Posted by Don


Horrible company to deal with they keep pushing their sales crap to my infomat screen every time I start my car... 4 calls already and they still haven't made it stop... they are almost trying to blackmail me into paying for their service to make ot stop

Posted by Anonymous


Onstar is complete trash, a waste of time and money!!

Posted by Anonymous


Onstar is complete trash,
I locked my keys inside and now they don't unlock door anymore.
They have to send someone out to open it.

What a big inconvenience, and by the way, the service provider is 2 1/2 hours away. My next car will be a Ford.
Good bye GM

Posted by Anonymous


Cancel my on star out of country for 6 months car in storage ty.
Can't call. Can email or messenger only cancel immediately and refund this months payment ty I'm in the Philippines for 6 months very difficult to contact you

Posted by bruce


Onstar currently provides the worse customer service of any company I have seen in a while. I have contacted them, numerous times (waiting very long times to speak with a human) only to get nowhere at all. They blame the dealer, manufacture and everybody else for their lack of competency. I spoke with a service tech last night who told me a supervisor would be calling me in 15 minutes...its been 24 hours and no call yet!! Par for the course with this mismanaged w. Their services are overpriced and they cant even get their business straight. Run far from this outfit.

Posted by Anonymous


Onstar is not reliable. The source of information from the live agent is never accurate. Ex. Recent query on a phone# for a closet pizza place from my hotel in Albany. The agent somehow give me the phone of the whole food store.
Second big thing they have no idea to provide you with the address from point if you location. Even though they can pinpoint your vehicle but cannot provide you with correct information. Overall VERY POOR SERVICE.

Posted by Bluecat59


I have been a member of Onstar for 9 years since I bought my car new. I mostly used my Onstar for maps and directions and Emergency Services should the need arrive due to my advanced age. Recently after all this time, loyalty to them and money I've spent over the years for their services, They at Onstar really let me down, left me stranded in a bad area and failed to provide ongoing communications or the emergency services I pay for and were promised. On January 5th 2023, my car broke down in an unsafe area and very cold temperatures. I was told recently my service had been sunsetted due to age of my car and no updated internet and that I had to use the phone app to reach them. I called them because the app failed and was told they were contacting a tow service and would let me know by text when they would arrive. Long story short, over a 4 to 5 hour period I called them back a number of times and got a foreign person on the line who I could barely understand, they only text me one time saying they were working on it but never. Alex me back, did not text any information about a tow company and never sent a tow truck to rescue me as promised. But left me there with no help . I am a 60 year old woman and the temperatures were below 30 that day. After realizing they were not sending me help as promised, I had to call a friend to stay with me and find a tow company on my own and pay for it myself because they never sent one saying they were still looking for one. Funny thing was, When I called the tow truck they were there in less then 10 minutes after me waiting on Onstar for over 4 hours and no help. The tow driver at Nelson's in Spokane , Washington said they have worked with Onstar before and no one called them and they were available. Then I called customer service to file a complaint and demand my 85 dollar reimbursement, I got a call back while at work from a guy named Larry who left me a number to call him back on and said it was his personal number. I've called that number atleast 8 ties with no call back and have not gotten reimbursed for what I spent out of pocket to tow my car. I am still being charged for this service even after telling them to cancel me. Worst customer service and company ever!! I would not ever recommend the Onstar to anyone ever again. Think about how much money I have spent on this service over a 9 year period only for them to fail me when I needed them most... Shame on this company.. I will be filing a complaint with the Better Business Bureau on them. Do not waste your money on them. Sadly

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Posted by Anonymous


Today Sandy helped me with a extra charge on my account and Handel the call so graciously and kindly and was able to give back the extra charge to my account and covered my overdraft charge as well. The call didn't last more then 10 mins. Onstar has wonderful customer service.

Posted by Anonymous


OnStar was talking to us immediately after our accident and got us help. Our truck wouldn't start today and I didn't know what to do. I called OnStar and they got us help and we were on our way in in a short time. Thank you OnStar?

Posted by Anonymous


OnStar was there for me,especially when I didn't want to put my own carelessness onto family or friends. I accidentally locked my doors from the inside before I realized that I didn't have keys in my possession. While dreading to make the call to my car insurance and going thru the hassle and headaches of waiting on a tow. But with OnStar they were able to remotely let me into my vehicle within minutes. Very thankful and satisfied with the service. Thanks again OnStar.

Posted by NONE


Raymond H Stetter -
On a trip, last week, I tried to get directions from On Star & was told my contract had expired.

My contract was supposed to expire in 2016. That expiration date is included on my monthly vehicle report.

Posted by Anonymous


Hi! I would just like to thank you very much. I was out in the middle of nowhere to do a job. When i got out of the car i heard my car lock. I always leave the keys in it in case anyone needs to move it. My supplies to do the job were still in the car. I called my daughter to bring me spare key but she couldnt find it. i then told her to call lock smith but she was reluctant because of the cost because i was so far out. I told her to call onstar just in case or maybe they could tell us what to do. THEY UNLOCKED MY CAR!!! IT was such a relief!!! Thank you so very much!!!!

Posted by ssmayo


Locked my keys in the car today and when I called OnStar, within 2 to 3 minutes my car was unlocked. Great, immediate service.

Posted by Linda


One of my grandchildren locked my car and the keys inside. I called OnStar and within 3 min. OnStar had my car unlocked. Thank you OnStar.

Posted by Anonymous


Thanks onstar you have been a lifesaver on more than one occasion. We will be renewing the service. And will recommend it to friends. Service was always prompt and courteous.

Posted by Thomas


Yesterday June 13th/2014 I saw OnStar in action.Wow! Just like you say in your advertising. I witnessed a crash at 12th avenue and Ontario Street Vancouver B. C. Canada at about 2:40 pm between your client, a lady by the name of Machu and another vehicle. I parked my bike to go to assist her. The safety airbags had deployed of course, and by the time I was at her door OnStar was conversing and reassuring her that emergency vehicles were on their way. I interacted with your operator as well, as the driver was shaken up and slightly disoriented to have a coherent conversation. All details considered, I had to write to you with kudos. I will retell this story to others. It is nice to see honesty, integrity and competence in a service offered today. Keep up the good work! Cheers, Thomas Fahey Vancouver, B.C.

Posted by Anonymous


on star is the best it has helped my family out of a jam numerous of times especially when i am miles away from them and cant get there thanks gmc for putting this in your vehicles it has save me money and time

Posted by bill44041


I have had on star since 2006, came with my monte carlo. other than the phone I have used the service two time. once with a tire. on star kept me on line from 30 mins, (of my air time), not to worry they gave me 90 free mins. tire fixed back on the road in 45 mins. 2nd time was wife locked keys in car. on star had her on the road in 5 mins. pick up my new Malibu Monday, with 6mos on star. I think on star is great. I will be using it for the next 8 yeas. sorry others are having problems. I give it 10 stars.

Posted by lovinlife2004


I love onstar! I paid for 3 years and have already used it within the first few months due to hitting an item on the road and having an immediate flat. They had someone to me in less than an hour and totally free of charge. The people I have spoken to have always been friendly. I also enjoy the onstar app. I tend to lock my keys in the car very often! Thanks onstar for helping me out!

Posted by LOMATH


While I Like On Star I Have A Complaint. When I Got My Credit Card Bill I Saw A Charge From On Star. I Was Not Asked Or Was I Notified That This Charge Was Coming On My Account. I Want To Be Notified So I Can Agree Or Not. If I Am Not Notified I Will From Now On Refuse This Charge.

Official company reply

Lomath,

I definitely understand your concerns regarding this issue. OnStar does notify subscribers at least 30 days prior to a renewal date, before being billed. I'd be glad to look into your account and make sure we have the correct contact information on file for you. Please send me your information here : http://bit.ly/10XAM43 and I will contact you shortly. Thank you.

-Johnua, OnStar Advisor
Social Media Team

OnStar Advisor 2/22/14 8:56AM

Posted by Anonymous


On Thursday 01/02/2014 our car was hit by another coming from the south on a local road. The OnStar came on almost immediately and assisted me with contacting responders. The operator, who had a really soothing & pleasant voice stayed on the line with me until the first responders got to me. I was very shaken up and it really helped calm me to have that voice there in the car with me. My current vehicle does not have onstar and I will greatly miss it. In the five years we have owned the Aveo I have enjoyed the monthly service reports and the hands free telephone service. Thank you OnStar!!

Posted by Anonymous


Went on line to get OnStar verification and did not have any problem getting the information that I wanted. Everything I wanted to know was available and I made copies. Happy New Year.

Posted by Anonymous


Worried about my elderly husband driving a new car for the first time in slippery conditions. He was very late coming home and did not have a cell phone with him. OnStar called him directly and he affirmed that he was fine...just delayed at the dealer.

Thank you, OnStar!

Posted by Teenangel


Traveling to Florida in early July I found that my Onstar would not download navigarion directions. I tried numerous times and on each occasion the system would beep for ten minutes and then tell me there was a problem.
I contacted Onstar and after a couple of minutes worth of telling me that they hoped I was haveing a wonderful day and thanking me for choozing onstar and the they wanted to make sure they addressed mu concerns we got to the meat of the matter. After a five minute interrogation it was decided that I needed to be escalated to a senior technician. This process took a half hour and involved updating my software and eventually getting cut of and forced to go back to the entry level Onstar rep and start all over. We did two updates and two system inspections and the reps could tell me nothing. After I was four hours on the road after stopping for lunch south of Knoxville the thing started working and continued working till we reached Florida and then worked all the way home. I am getting ready to travel back to Florida in a week and I thought I would test it yesterday just to be sure it was still functioning and sure enough it was messed up again just like the last time. We hae superior cellular service in this area so I know that is not the problem. I curently have the dealer working on this problem and we talked to Onstar yesterday and they didn't have a clue as to what was going on. We suspect a hardware problem but I wondered of anyong else had ever experienced this.

Posted by Anonymous


Subsciber; George McKenzie

Account #132-701-535




On 11 March 2013 I exchanged automobiles at Ken Batchelor Cadallac and via ON STAR, arranged for the transfer of my account to the newly acquired car; 2010 Cadallac CTS Sedan. My ON STAR account was recently renewed with the "Safe & Sound" Plan. I wish to continue with that plan and I want the balance of my account transfered to the 2010 Cadallac CTS model. I realize that the transfer can be accomplished over the ON STAR connection, but I prefer to do the same transaction using E-Mail. Please contact me at and confirm the account balance transfer to cover the 2010 Cadallac CTS Sedan. Thank you; George McKenzie

Posted by AWyatt


I love their customer service their always trying to help you save

Posted by CA Medicine Woman


Recently, I purchased a 2002 Suburban Z71. It has the OnStar equipment already installed. Being disabled, I thought it might be worth looking into activating it.

Total time spent on the call was 23:41 (mm:ss). It took about 2 minutes to get through their menu system and get a human on the line. This is on a Sunday night at 10:30 pm CST. The representative I spoke with appeared to be polite, knowledgeable, and very patient with my numerous questions about the service and how it works.

Because of the type of vehicle I have and the model year, the existing OnStar system cannot be upgraded for the new digital requirements, so I would be required to purchase the FMV (rear view mirror) version, the price of which includes installation (takes 2-3 hours). Lockout and Family Link services do not work with this version, but roadside assistance for lockouts is included, and my family can call in to find my location in emergencies.

My plan to deal with the billing issues most of the complaints here are about is to use a "disposable" prepaid debit card, which I will use exclusively for OnStar, and load each payment a few days before my billing date to keep them honest.

I will update in a few months (if I do decide to go with OnStar) my experiences at that point with the installation and service.

Posted by Anonymous


Onstar has been great with me. i have had it for 3 years. just went to denver colorado and onstar navigation took me right to the door step of my destination. all the reps i have talked have been very nice.

Posted by bandit2012


Just wanted you to know I have had OnStar for 4 years. Had it in 2009 Chevrolet Traverse, sold that and now have it in my 2012 Chevrolet Equinox. I have used it when I travel, has been a real lifesaver, got lost and they statyed on the line until I knew where I was. But Mapquest has changed, Google is impossible can't use either one. They want me to download directions to facebook or email account. Can't get it to my vehicle. I contacted OnStar, very nice women told me just call us, we'll set directions for you and keep in touch if you have any trouble. I think OnStar should let Mapquest and Google know their service "SUCKS" but OnStar is way ahead of the curve when come to service. God Bless your reps, they are the Best.

Posted by Anonymous


I just spoke with a young man called "SAM" in customer service. (Billing) He was great and said I reminded him of his Grandma. He had a great sense of humor and has to have that because of customers like me!!!! I just want you to know I appreciated him listening to me and how he made me feel so important as your customer. I will continue to keep my on star calling because of people like him.....Thank You....
Donna LeSage
48 Juliet Lane
Alton NH 03809

Posted by manofgod1223


I have a 2011 chevy malibu with onstar i work bad at first then the tech team did a software update and it works perfectly with no issues. My new phone nokia lumia connect so quickly to it it's almost scare it also has a text feature so when i recieve a text the car will read it and then reply withhaving to touch the phone great feature for las vegas.

Posted by Anonymous


I just wanted to let you know what an invaluable service Onstar is. On 5/2412 in the evening myself and another nurse were driving hom from a conference on 192. She began to show signs of having a stroke. I pulled over to the side of the road and called 911. I didn't know where on 192 I was and there were no landmarks. 911 was having trouble locating us and then I remembered my onstar. I pushed the onstar button and in a matter of minutes the rescue vehicals were there. They pinpointed our lacation and talked to us until the rescue arrived. They played a critical part in saving my friends life, including the quality of her life, by responding so quickly. They patched in her husband on the speaker to try to get her to respond and keep her calm.They went above and beyond and after this experience I will never do without onstar!

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Posted by Anonymous


not a chance of keeping service when you want to charge people to ask questions, I have been in customer service for over twenty years,and would never dreams, to be that disrespectful to a customer,for a service that is included with new purchase of a vehicle you would think you would allow questions. This is a joke.38 dollars to ask one question,you should be ashame to be working for this company ,I have to much self respect to do your job

Posted by anon


The Onstar brand is owned by GM, however, it's call centers are operated by a Canadian company. I work for them. I too was very surprised to learn that two of there call centers are not in the U.S.(Phillipines and Canada- others Michigan and North Carolina) However, I was laid off by an American owned company, and this was the only job I could get at the time. I think more subscribers should complain about this. I think is is very offensive to ask for help from the American people, yet, hire non-Americans!! with the jobless rates here ( especially in MIchigan). As for the charges after the 3-12 month comp service ends, when subscribers call for there initial welcome call, they are told that their card will be charged to avoid disruption of service unless Onstar is contacted and a cancellation request is made. Many people don'y pay attention to that- I think because it is very scripted. Do not give them your c/c or checking acct info. they will bug you, but they can not charge you.

Posted by if you only knew


Many customers are rude, abusive and insulting. Many employees are found shaking and crying in bathrooms Do you kiss your mothers with those mouths? Do you know we get penalized every time YOU ask for mulitple searches, that it is sometimes hard to hear and understand certain sounds over a phone system? p,t,v,b. Yet for some reason you feel you have the right to swear at us if we don't hear you correctly, screaming the address makes it harder not easier. Passenger speaking is very difficult to hear and understand. Two or three people talking at once makes it difficult. We try to help, and if we can't find a location one way, we do have alternate methods of finding it, yet the common response is to call us idiots, useless and worse. I was sworn at recently because I couldn't tell a person when the heavy traffic they were experiencing would lighten up. No, no accidents, or other crisis, just heavy traffic. Let me get my crystal ball out.

I have had onstar myself for 3 years, before I worked for them. Found it a very good service, but have never made the mistake of assuming it is infallible. And no we won't locate your vehicle without a police report for more than one reason. One being we don't want YOU running off to get it, it's not safe. And 2, we've actually been asked to track a cheating wife or husband, and to find the party your teen is at. We are not big brother.

Don't swear at me because I ask you verify your home address before I route it. If the car was stolen, you'd be pretty ticked if I sent a thief to your house, or unlocked your car just because. All vehicles have airbag deployment, not ALL have auto crash response because the sensors are not there. And no I can't tell you if your brake fluid is low, even a mechanic has to look.
As for the routing, it is a system not a person calculating that route and it is not all seeing. It is not a God. WE may know going through Manhatten at the dinner hour is not good, the system, just sees it as the most eficient.

I sent a man to wrong location, (previous route) because he would not let speak in order to clarify what happened, and just what he was looking for, "just shut up you idiot and do it" So I did. I don't even know where he wanted to go, he wouldn't say, just kept calling me names, so sent him right back to where he was.

We want to help, and we want to do it right, help us help you. Thank you won't make you implode either.

Posted by IHATEONSTAR


IF ONLY YOU KNEW WHAT WE HAD TO DEAL WITH.

ONSTAR IS CONSTANTLY CHANGING OUR SCRIPTS.

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