Netgear Customer Service

Don't buy the CAX30, it is the worst. Inoperable after 12 months Cheaper to keep the Comcast box.

Can't express enough how crappy this company is. I purchased the wrong software (my fault I know) but tried to cancel the subscription during the 30 day window. Never heard back ever. Emailed them 5 times during the first 30 days with zero response. I've thrown money out the window and can't express how angry that makes me.

Worst customer service possible. If you get a defective unit, do not expect a replacement or refund. Instead, you will have to waste your time as you perform round after round of tasks for the tech. For the first 3 days, I tried to get the unit working properly as per the tech instructions although I am no newbie at this. But after 10 days of this BS, I trashed the $500 unit. It was worthless since it routinely disconnected itself every 1-3 days. Despite being a Netgear purchaser for my last 6 routers, I have vowed never again to be so poorly treated.

All the negative comments will not describe the frustration customers are going through.
Speaking to someone that speaks English as a second language does not help either, as they cant communicate efficiently or cannot be understood. I have spent a week with Level one tech support, not only they don't know how to resolve an issue but they don't know what to do. After refusing to waste my time with level one I specifically told them I wish to speak with Level 2 support. Another week has gone by and no returned call.
Netgear support is horrible. How can a company at that level be so bad at something so important to customers? I would ever recommend Netgear products.

I have purchased 5 of Netgear's digital murals and they all dont work. I have been dealing with there support for over 5 months and nothing. They won't escalate my case they have me go there the same hoops for 5 months. We have over 30 tickets. Never purchase from them.

Phone customer service stated only 1 caller ahead of me w/approximate wait time if 5 minutes. I've been on hold for over 30 minutes now and the approximate wait time continues to INCREASE...now 27 minutes...WTH?! With only 1 caller ahead of me...how did it go from 5 to 27 minutes

Terrible and frustrating to say the least...

I have many Netgear Pro Switches and other products. They come with lifetime chat support which sounds great at the time.

The problems are that you are lucky if you can find a time when it allows you to connect. If you do, you have to get lucky again in order to get through to an agent or it just times out. I've spent over a week trying every day (multiple times a day) trying to get through. Put simply there aren't enough agents.

Then if you do get through it's slowwwww. Slow to respond. You get the feeling they are looking up the answers as you ask them because they don't know.

I get pointed in the direction of guides which I've already read and need clarification on and they won't provide. They tell me things aren't supported on the hardware which they are. They tell me other incorrect information. It's just a joke!

I won't buy another Netgear item as long as I live! Very poor!

I bought on Amazon that's why netgear support won't help . A real cheep excuse as far as I'm concerned netgear is done . There a bunch of jug f---ers

Well, I am extremely disappointed with Netgear, I bought an expensive router when I was in Japan along with extenders and now I find out that in order to reset it with Netgear, I have to have a service plan because it is older than 3 months. Talk about a lack of customer service and loyalty to the people who bought their products. Netgear is out for me. I am extremely disappointed ? with them, isn't it enough that you spent the money on the product? I really liked it until after serving my country overseas, I now have a useless product after calling customer support.

Add me to the list of NEVER-AGAIN-NETGEAR. New CAX80 router failed after 110 days. Unit stops transmitting after a few hours (acts like a thermal problem.) Keep getting obstructed with elementary school level suggestions from their support staff. Taking new replacement CAX80 back and going with another company.

Absolute terrible support. The worst.

Netgear customer service is a joke. They outsource to India where the technicians barely speak English and they are very poorly trained. They literally read from a script and have no idea how to help. I've already replaced our devices in my home and offices. DO NOT USE NETGEAR. They are a garbage company.

These facking idiots are scam artist bastards with those idiot accents that they have outsourced to Mumbai garlic smelling shat hole India ?? They block you out when there is no update then charge you to let you back into your system. These facktards

Horrible teir 2 support. I needed to transfer my Armor subscription from my old router to the new one. First of all it is a joke that this requires a tier 2 support to do this. The user should be able to do this. Second, trying to get a tier 2 agent took me over an hou. The tech was very helpful once I got through, but come on I expect faster tech support for a top of line router!!

6 months ago I needed to change my wifi name. When doing so I was notified that there was an update for my Netgear router. I installed the update which then locked me out of my router. I called Netgear and was informed that I was out of warranty and needed to purchase a 6 month Gearhead contract before they would help me. I had no choice so I went ahead and purchased it. The tech simply sent out some kind of reset and I was the able to access my router. The Netgear update is essentially ransomware locking me out of the router and requiring me to pay them to let me back in. I got rid of the router and will never purchase another Netgear product. To add insult to injury, 6 months later I received an email stating that the contract will auto renew unless I cancel it. HA ! Try to figure out how to do that! Many phone calls later and a bunch of wasted time it appears that it is cancelled. I will be monitoring my cc to see. This company is a bunch of crooks.

CROOKS, CROOKS, CROOKS!!!! All I can say is NEVER, EVER purchase Netgear's modems. Agreed with all of the negative comments on this site. I kept getting e-mails that my subscription is renewing. I went to my account and no where on the account is a link to auto-renew. My account also said that there was no credit card on file. OK, so I thought if they don't have a credit card on file then I won't be charged for auto-renewal. WRONG! Some how some way they charged my credit card for the auto-renewal. I have contacted them several times for a refund. They never refunded my card. I will be disputing the charge on my credit card. Again, CROOKS and deceitful. Shame on Netgear!!

Terrible.

Netgear tech service is the worst I have experienced. Not only do you have to pay to get tech help, the help is terrible. I moved and was happy to get rid of Netgear, but I accidentally let my tech membership auto renew. It took them a few weeks to send the promised email with my reimbursement (I called the same day it was renewed). I have now gotten my second email stating it is under review and they will get back to me in another 5-7 days. Don't purchase Netgear if there's even a chance you will need their customer service. It is abysmal.

I feel sick after trying to get some...
I feel sick after trying to get some basic help from this company all day with no luck.

WORST CUSTOMER SERVICE EVER! ~ basically their business model seems to be to provide products that don't work well and then charge you subscription to customer service! Ridiculous and annoying scammers.

They lost a customer for life today simply by refusing to help with a simple question without me paying for help. Never buying from Netgear again and DO NOT RECOMMEND.

Customer service is appalling and has been harassing me via email for five days. We had to return a router because it was faulty and nearly caught fire. Agents will not help and refuse to let you speak to a manager. Amazon refunded our money for a crappy product.

Bitdefender and Netgear Armor subscription stopped working even though I paid for a year. Support opened a ticket and never got back to me. How hard is it to issue a new product key??

We purchased a router system for our home. Comcast came out to help us and they were unable to connect our system and said it was a faulty router. When we called Netgear they insisted it wasn't their product, but were also unable to connect to the internet. When we asked for a refund, they said they couldn't refund the system and told us we had to actually pay more to exchange for a non-faulty system. They sent multiple faulty links, had many hang ups, and were overall not helpful in resolving this situation. I don't recommend any of their products.

First off the accents were horrible after hanging up on 3 different reps I finally got one I could simi understand. After getting my serial number she requested my personal information name/phone/email I declined and she said she could not help me without the information. I don't understand why my personal information is need to update the router I just bought! And why the heck does it need an update 3 days after purchase! Buy anything but NETGEAR!

Can't walk me through the process but want to take control of my computer!

Please stay out of Any Netgear products. Was using RB50 for over three years. No problem till the softear update in the first quarter of 2022.... Since then unit keeps dropping the internet connection while the internal wifi is stiill active (Connected, no internet access). It's very annoying if you have a smarthome connections (Lights, thermostats, google assistant..). Some fails to reconnect and need to be manually reconnected...Based on Google search, everybody is complaining anout the same issue. Netgear claims it is the ISP and not the router... Supprisigly No problem when using competitive product.
Concerned about this kind of support even when paying $1500 for a defective product. Far almost 9 months Netgear didn't feel theurgency to fix the product.. Welcom eBay bye bye Netgear....

Nino assisted me with Router connection issues. They are the epitome of meaningful & satisfactory customer service. If I owned this company, I would reinvest to maintain talent by providing a significant increase to their compensation, along with similar retention raises for any other employees providing the same level of patience, expertise, and listening skills as Nino provided to me this evening.

Why does one time it except my password, next time doesn't recognize it. Never changed my password. I use the same password for everything so I don't forget. The only other password is for account's connected to finances. Just so you understand it's not on my end and happens repeatedly. Product is awesome but, how good can it be when you can't control it, check it, troubleshoot, etc.

Purchased a new router , it didn't connect my printer , called 1-800 support line , the lady said didn't know how to fix my issues and told me she will transfer to other level tech , which located in India. And just received my LD phone bill 30 mins $16.5 , not a lot of money , but at least warning it will transfer to San rose line. Bad experience

I had avoided any contact with Netgear until today. I literally had the best customer service experience, and now will begin to use nergear equipment again. My Tech, is part of the new management approach, which is to take the time to get it right on the first call, vs multiple frustrating and ineffective contacts with folks who don't know what they are doing... Thats all chanced, and i want to give a personal shout out to a tech named "Bhoomika" who assured me that this kind of support is the new normal at NetGear... I can say i'm happily surprised and impressed. Today, we never consider utilizing a piece of equipment or company prior to trying to call and make contact with the Technical support team... NetGear has been re-invented, in a very good way

Thanks to the new management approach, and again thanks to Bhoomika for a lengthy but effective single call!

Very helpful girl from Philippines Ann helped me with my motom A+++
Very knowledgeable and respectful
Very polite thumbs up A+++

I was expecting mediocre (at best) support when I opened a chat window for my new Arlo cameras. The guy I got was excellent. Fast, polite, and gave me the information I needed immediately. I actually found this page while searching to see what country their support is in (I assume it is offshore, though you wouldn't know it from the guy I chatted with today.)

I wish every company was like this.

I don't know about others, but we used the customer support number listed on the purchases. They answered immediately, they were knowledgeable, they were patient and completed the process even when part of the problem we were experiencing was partly due to our cable company. I was extremely please.... so to those who have a hard time ... sorry ... and our support person was of Indian descent yet spoke perfect english. Thumbs up to them for hiring the person we received help from!

u cannot generally blame the technicians alone.. they are trying to help u over the phone and u should be having basic knowledge of computers before buying any router and u should read the label . It is clearly mentioned that they provide 90 days of free tech support from the date of purchase.. and i have seen many customer about the password issue.. if u forget ur own wireless password that is not the fault of the tech.. i have also dealt with the so called american tech and they are more pathetic .. atleast the tech support in india are willing to help u.. get a mind people and stop posting crap if u dont know the basic of computers

I've been using netgear routers for a while, i've used other brand routers as well like belkin, D-link, Cisco and what not . . . . !! Every product has a limited support period either 2 MONTHS or 3 MONTHS or 6 MONTHS . . . . !! After which you would ought to pay for SUPPORT and with NETGEAR i find it worth to spend $100 for a year to take care of all my issues with all my devices and the best part is it doesn't ought to be a netgear product itself and i think its worth it wheres with other vendors you'll be payimg the same amount only limited service for only those specific brand related issues !!!!!!! Netgear is probably the cheapest and best support in the market . . . . !!

I had a hard time connecting with my internet, and when I called netgear I had some trouble communicating and getting help. I asked to talk to the manager, and the manager ( Rachel ) walked me through the whole process and really helped me out till the end. She was very helpful, and nice and I hung up the phone extremely happy that my internet was up and working.

After a solid year of use out of my N600 v1 router, it suddenly stopped working. All the right lights were on, but none of my wireless devices could connect to the internet. I was nervous about trying to restart the modem myself, so I called NetGear tech support. My tech helped me troubleshoot some settings, and we realized it just needed a firmware update. Thanks TOM!

The Indian man helped me out. I have only had my Router for 2 days, could not figure it out why i was loosing connection with my Wii or cell phones.... etc. The only way i could get connection was by pushing the button on the router and then as soon as it would stop flashing it would then loose connection. I called after reading all those bad comments and confronted the man on the phone immediately on whether or not he was going to actually fix my problem or if he was going to give me some pitch and want money. He told me he could fix it. He did not get into my computer to do it and talked me through it. It took a whopping 10min or so and my connection is awesome! Turns out it was a manual setting in wireless settings instead of having it be an Auto for the 2.4 band it had to be placed on 11. Hope that helps someone.

I have just had a great experience with the Netgear technical staff and have no concerns with their service or product

Thank you Contact Help. You are the only way that I could get the telephone number to Netgear. I was only on hold for a few minutes before speaking to a Customer Service Representative. He informed me that since my router is approximately 6 months old, that he is not allowed to provide technical support for me. He explained that if I wanted technical support for the router I would have to be transferred to another department that would charge me for speaking to them and that they might or might not solve the problem. When I asked if I could get free technical support for their product I was told that I could send them an email. I explained that I had already filed and email request and that it had not been answered yet. I was informed that the problem was with my email and that I should create a new email account. At this point I decided to end the call, throw my Netgear router in the garbage and buy a new wireless router from any company that was not Netgear. The Representative was extremely polite, it is just the Netgear company that has issues.

I haven't had enough time with the router to make a full determination on the quality, but so far it seems to be running faster then our old one. The TSE was very polite and worked very hard to get the issue resolved. I personally have worked technical support for the internet in the past, and continue to work in a customer support call center for another industry. I know for a fact that there are some agents who would have found a way to get the Customer off of the line after a while, but he did not even when I was ready to say I would let him get off the line and work on it on my end so he didn't have to wait for my slow computers to resolve themselves. Because of that, the tech actually showed me even more steps that I hadn't even thought about to get it resolved, so I was even more grateful for his hard work in helping me resolve the issue! they did an amazing job! :)))

Great service,
i really appreciate the service
Great job on helping out, very polite, excellant support. Woo I got internet, Thanks a much.

Excellent support & customer service..
Product is easy to use & maintain...

My internet set up was handled expertly and efficiently by the agent. He was easy to understand and maintained great patience when we had to go through several plug ins and unplugs to determine IP address. He made sure all of my devices have internet service before signing off. I am most happy to say. Everything is up and running smoothly now. I purchased a router today from Staples that was made in 2010. He told me to send the receipt to you in order to have records current. Thank you for everythin.

Excellent Customer Service !!!

Netgear was able to redeem themselves when i called back in the PM hours. My original call was late morning on a Tuesday. After two disconnections and over 30 minutes on hold, i gave up. When i called back Wednesday night around 9:00 pm (central standard US) i got right through. The technicians were more friendly, more helpful, and easier to understand... Who knew?

Your Rep. 1889 was very patient, consider and helpful. She is an accent to your company. Keep up the good work!!!

Netgear custom service is the best. she gave me step by step procedure to ensure that i was doing the right thing.

Got lucky this time. My CSR was efficient and spoke good English (only a slight accent). I was informed that my phone support was expired but was given my "one free call". She helped me with my issue and I was on my way in about 20 minutes total including initial hold time. Not too bad at all.

Excellent Support! Very Courteous Agents! I will recommend NETGEAR Again.

Hello guys

Its not like that at all
you be on hold because there are lot of customers calling at the same
Indian works the whole night to help customers a lot to fix their problem
few customers don t know what are computers
need to educate them
more over they will do nothing while calling the tech support and blame them

Company polices ae only for 90 days free telephone support.it is already mentioned clearly when you buy a product

Hey Guys I really do understand the warranty policy with Netgear is no acceptable

but i would like to leave a note that very company in Global Market do business in a Standardized Manner and netgear really gives Justice for what it does ...

I would recommend six month warranty on Netgear device is reasonable ....

Regards ,

Netgear tech support

ok guys i can see the frustration here!! WHY NOT? i work for net gear well maybe worked ...i was kicked out of the company cos i supported few customer who ran out of the warranty!!

I am totally against my company's policy!! the so called "90 days s***"

i hated myself sending out all my customers by telling about their warrant stufs...but u should understand that our company big guys making us to do this? i am on of the few who are against the company policy!!

as someone commented here ...register the product with wrong date of purchase that is the only way to survive against this f******!! i am an indian u can abuse me too no problem !! but we can't help if our company pressurize us!! .....any problem with the router pls contact me!! i will help u guys...f*** the $ 90 support i hate that too!!

Till 90 days u guys are everything for net gear after 90 u will be seen like a villain!! if any of you think wat im posting here is correct reply me back here