Net10 Customer Service

User Reviews, Ratings and Comments

Net10 customer service is ranked #610 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.20 out of a possible 200 based upon 1572 ratings. This score rates Net10 customer service and customer support as Terrible.

NEGATIVE Comments

1,484 Negative Comments out of 1,572 Total Comments is 94.40%.

POSITIVE Comments

88 Positive Comments out of 1,572 Total Comments is 5.60%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Net10

    Customer Service Scoreboard

    • 29.20 Overall Rating
      (out of 200 possible)
    • 1,484 negative comments (94.40%)
    • 88 positive comments (5.60%)
    • 2 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.8 Issue Resolution
    • 2.4 Reachability
    • 1.8 Cancellation
    • 3.5 Friendliness
    • 2.3 Product Knowledge

Add your review!

Posted by Eat the rich


Ima net10 customer for like twenty years. Net10 forced a new phone on me, it wouldn't work. I spent about two hours a day, for five days trying to communicate with people in Myanmar (who don't speak english), to get my phone to work.
I had given up, but then a nice person from the National Security Agency came on the line and got it all straightened out.

Posted by Anonymous


Net10 customer service is nonexistent they suck

Posted by stay away


They are not human they are bad people the worst customer service ever stay away

Posted by Pluto Six


I had my phone setup with auto refill and had never needed customer service before. They (as far as I can tell) appear to have randomly canceled my account without saying anything. I just had no service one morning. Tried to sign in and refill manually, it said my account was inaccessible and to call customer service or use the text chat. Tried the text chat in order to refill, it told me my card wasn't valid. So I tried the automated voice bot, it finally refilled and activated my service. Good? No. Upon opening my bank account I discovered it charged me twice. So I called again, the voice bot told me I had one month of service available, in spite of the two charges. When I got to a human, I was told I was making it up, the double charge didn't exist, and if I had a problem with that to open a dispute with my bank, which is what I did. Super don't recommend

Posted by VELVET


I Am Sooooooo Pssed Off Right Now!!!!!

Posted by [email protected]


These people are bottom line liars and cheaters !!They refuse to unlock a phone that he as been i po aid off for over a year and stole a months service from me when I bought their piece of crap phone anyway!!! Stay away from these people if your smart !!!!

Posted by Myk


After changing the battery in my long-used phone, I've been unable to make calls. I've apparently been put in "inactive status" because of infrequent use. The "service" reps (most recently Anna Mae) have been unable or unwilling to resolve the issue. After 4-5 years, I'm switching to another carrier.

Posted by Killa


My service has been out over a week ,customer service keeps hanging up on me.

Posted by Anonymous


Customer service suck have been dealing with them for a month with no results my home device was updated unsuccessful I like the home service but with that customer device they have they will be loosing loyal customer

Posted by Jimbob


NET10 has again stolen 10,000 minutes. This has been a problem since 3/2022. It was supposedly fixed in 6/2022, but returned in 7/2022. In the last 3 days,I have spoken to 9 different persons and wasted at least 10 hours on the phone and the problem has yet to be resolved. There has to be legal action against such flagrant theft.

Posted by Coreysan


I used Net 10 for years, but no longer. You cannot get past the front line. The reps are nice, but they are not trained well. My call would disconnect and when I call back, I have to start all over again.

Something changed. They have no specialists and can't troubleshoot past their nose.

Im dead serious - 10 calls over 4 days. As soon as I stump them, they bail out by telling you they will call back "after doing some research." They never call back.

I worked my butt off to be pleasant, but we're gone now.

Posted by Meme


I would go back to useing a can and string before using these blundering idiots

Posted by Anonymous


Dog $hit ass company. Period.

Posted by Me


Took money from my debit card it is confirmed on my monthly bank statement
They denied the transaction was made.
Said there was no record of it. I sent them pictures of transaction on my statement. No response from them.
All I want is my money back!!!

Posted by Ed


Reviews tell the story . Spent days trying to get problem resolved. Talked to 9 or so agents on different days,to no good. They lie to you, hold then cut off. Had old flip fone for years, was told I had to upgrade, so they sent me another phone, then told me I had to buy card to activate which I did,and my days 2780,and minutes 190 would be added, but never was. Long story short,done with this crooked company.

Posted by Anonymous


I cannot get a live english speaking technician to resolve my issue, i want to cancle my contract with NET 10 is there any live people at your company? I can't use my net 10 phone, it will not register on any network in central Iowa. Will not make or receive any phon calls.

Posted by CH


My review reads just like Chris's review. Been with net 10 over 10 years & phone stopped working been on phone &chat with agents for several hours probably away last 30 times since my phone disrupt working in March. Finally one agent got it to work as long as I didn't send or recieve mms messages. Then when my auto refill was processed my service again stopped working. I've been on chat all afternoon &they got my phone to work again, but right after chat was over my phone again no longer gets data sho no texts or calls unless I have wifi.
Bye Net10! This was your last shot!

Posted by Anonymous


I've been with net10 for ten years. They have a very poor service department. They do not care about the customers that are loyal to them. I would score them at a below zero on a scale of 1 to 10.

Posted by Anonymous


Don't want to waste much more with net 10. Customer service is a useless frustrating experience. Do yourself a favor and don't subscribe to net 10. Anything else has to be better

Posted by Anonymous


I am beyond dissatisfied with net10 due to the issues with communication and constant issues with service. They denied me the chance to use my phone that was VOLTE capable and due to communication issues I had to use their slow phone with way less memory. As soon as the plan rolled over my phone stopped working and it took a act of congress to get in touch with them. 2 weeks later my internet stopped working and it was another 3 days and 3 hours of intermittent phone contact to resolve the issue.

Posted by chrisgoat


Quick follow up, I was contacted by a representative from corporate and yes I was issued a refund for the months I was paid ahead, but to be honest the women had no clue as to what the callback was about.
She was actually pretty cold and insensitive to the whole ordeal, she acted as if it was a big inconvenience for her to issue me a refund.
But anyway I did my money back.

Posted by Chris


Well since Net10 is owned by Tracfone I have decided to post here as well as several other sites, I was a customer of Net10 for the past 12 years and recently around January of 2022 Net10/Tracfone made changes to their network as most carriers have going to the Volte standard.
We received a notification from Net10/Tracfone telling us that in February our phones would no longer work with their network and we would have to purchase new phones, we found this odd as the phones were Galaxy S9+ 2019 and were unlocked so we called them to inquire about it, this is when the nightmare started.
After doing some research online everything we read said that our phones are in fact Volte compatible so we called customer service, after about a 30-minute wait, we were finally connected to an agent, the agent checked the phones and said yes, they (our phones) are compatible but we would need new sims card and that Net10/Tracfone would send them to us free of charge.
I said great and we waited about 4 days and finally received them, I contact customer support to setup the new cards and after another 40 minutes the agent came back on and said our phones are not compatible with the new network and we would have to purchase new phones, I explained to the agent that the previous agent said that the phones were comparable and that is why they sent us new sims.
The agent then put me on hold and said he would check, the agent then came back on and asked me for the IMIE number of my phone and the number of the new sims card, after providing him with the information he wanted he then said that the sims card we have are the wrong once's and they are Verizon sims cards and not AT&T and we would have to go purchase new sims cards.
At this point you understand we were getting a bit frustrated, with that said I hung up the phone and went to nine deferent locations till I found Net10 sims kits, I returned home and called customer service yet again after about another 30 minutes on hold an agent came on and walked me though the prosses of installing the new AT&T sims cards and getting the phone updated.
The phones seemed to be working fine and the agent said we should be good to go.
Well, you would think our phones were updated and good to go but you like myself would be wrong, on February 24th 2022 we went to bed got up the next morning neither my phone or my wife's phone would not work, would not send or receive calls or text, at first, we thought there was an outage in our area and I used the net10 chat support to contact them.
The agent in chat checked and said yes there was an outage reported in our area to wait two hours and try them again, after about 3 hours our phone still did not work so I went to my moms and got her phone to call them yet again, after about 45 minutes on hold an agent came on and I explained that our phones had stopped working.
After the agent put me on hold for about 5 minutes the agent came back and asked for the IMIE and the sims number, I provided her with those numbers she put me on hold again while she checked, she then came back on and said that the sims cards are for new Net10/TracFone phones.
I informed her that the kits were BYOP kits, she said that they are not compatible and that we would have to purchase new cards, at this point I was getting pissed as our phones would not work, and now I have to order sims card yet again, I proceeded to order the card though her and she said they would be there is a few days.
After a few days the new sims cards arrived and I contacted customer support again this time it was only about a 15-minute wait, an agent came on and I explained to him what had happen and that I now have the new sims card they just sent me.
He asked me for my IMIE and to open the sims cards and give him the number on the sims card, but without a blink I notice that the sims cards were T-Mobile cards and I new right there that they were not going to work because we were told we needed the AT&T cards and I told him they said T-Mobile.
He said let me check after about 5 minutes he came back and said no those cards will not work, I asked him why they have sent us the wrong cards twice, and we have been almost a month without our phones working properly.
He continued by saying the only thing he can do is send us replacement cards, well this was the last straw I told him thank you and hung up.
This is not were it stops, we went looking for a new carrier and found one (NON TRACFONE), the new carrier sent us new sims cards and we received them in a couple of days, with the new carrier I did not have to contact anyone I inserted the cards and went online and activated our phone.
After activating our phones with the new carrier what know our phones now have VoLTE, WIFI calling etc., so it looks like our phones are compatible, ok so now comes porting our numbers over, we went through the prosses and waited on the porting to complete.
Our new carrier informed us the next day that Net10/TracFone rejected our port because the account numbers were wrong, and that I needed to contact them and have them release the numbers for porting because they could not submit them again.
Well, here I am calling Net10/Tracfone yet again, I finally got someone on the phone after on hold for yet another 30 minutes, I told the lady that I wanted our numbers released so we could port them to our new carrier, the agent then said we need to send you a text with a validation code, I said wait how are you going to do that when the phones have not worked in almost a month.
She then said she could send the code via our email accounts on file, I said fine I proceeded to give her the codes and she released the number, I thanked her hung up and within3 minutes got a text from our new carrier saying our ports were completed and our numbers have been updated.
Woo-hoo our phones are now working and everything is awesome we can now text send and receive calls and in HD quality at that, but wait it is not over yet.
After getting our phones updated and getting our old numbers working with our new carrier I still got screwed by Net10/Tracfone, my wife had her phone set to autopay every month so hers was easy I just logged into Net10 and canceled her autopay and removed her payment method.
My on the other hand was paid for six months in advance, I paid it like this so I did not have to worry about the bill ever month, I yet again contacted Net10/Tracfone after holding around 20 minute I asked the agent about getting a refund and the agent transferred me to the refund department.
Right away a refund agent came on the line and I explained that we switch carriers and that I was paid ahead for about 4 more months and would like a refund, she then took my number and said please hold, after a few minutes she came back on and said when you ported your number out to a new carrier you have forfeited any refund, I asked her to point out the policy to me and she refused and hung up on me.
Needless to say, Net10/Tracfone screwed me out of around $200 bucks plus all the time wasted I did contact a lawyer and he said he would look into it but I am not going to hold my breath.
After 12 years this is what you get, this is exactly why I by unlock unbranded phones.

Posted by Moe


I have been their loyal client for over 5 years now, but recently the start act weird. worse customer service and hiring very low quality employee from India or whatever. I even lost my own number because of them and cannot even take it to another company. Please be away from them

Posted by jon in MI


AVOID THIS SERVICE unless you plan to be denied access to your account or have hours to speak to a rep only to be transferred to another source that drops your call before entering your phone number or being given an option to stay on the line for five minutes or receive a call-back. Expect to be denied access online to your account more than once no matter how much info is entered per Net10's request. Customer service beyond first contact is abysmal. Any representative you wait more than 1/2 hour to speak to has no ability to do anything but transfer your call to a bot who will end the call before being able to speak to either the porting department or a manager or enter your number for a call-back. Good luck if you think your number will be ported 'out'. Expect requests for that from another carrier to be rejected regardless of information provided. Your phone number, email, or account number are not enough. IMO this is nothing but customer abuse, senior abuse, and/or denial of access/resolution. 611-611 is a dead end. So is 'chat' with a bot that doesn't offer selecting anything but sales or upgrades.

Posted by jon in MI


I've spent a month trying to get my number ported to a carrier with better service. Requests from them and myself have not been addressed. Having just spent four 1/2 hour waits to be connected I was switched to Net10's porting department and my call was dropped as quickly as it was acknowledged each time. My log-in to the website was denied a second and third time. Bots do not offer choices that apply, neither phone or web chat offers options relating to my request. I don't wish to spend another billing cycle being run around in circles, put on hold, and ghosted by Net 10. Checking in was easy. Getting customer service or getting out seems impossible.

Add your review!

Posted by Croomslady


I have been a net 10 user for over 10 years I like the flexibility of changing my plan when I like to upgrade or down grade. I do admit the it can be a little frustrating when I have to call customer service but I find that to be so anywhere. Even when I walk into a store. But I always get good results sometimes it does take a few tries. I would only advise that if you bring your own phone or change sims to always keep your old sim cards. Currently my spouse wants to go to an actual service plan and I had trouble locating my account #. which the company cannot provide and since you dont get a bill you have no idea what it may be. Even if you
SIM card stops working and you change to a new sim PLEASE KEEP THE OLD ONES! if you dont you may regret it as I did..

Posted by Lolita


I contacted Net10 with an issue I was having and it got resolved very quickly. I was so happy to have been able to get assistance from one of their executives. His name is Mark Mahan and he is the Senior Vice President of customer care. His email address is:. Apparently, the last email I used is no longer valid

Posted by Felipe


Net10 used to be very good,I even recommended to my friends, but now the internet is very bad,just the internet, the phone service still very good. I been a customer for 7or 8 years,with three net10 phones,but I'll change company.

Posted by Anonymous


After 5 years when my month runs out i will not refl had problems bringing another phone to my plan and done what ya all told me it was wrong i wasted money you told me it was to bad so we will part ways

Posted by Anonymous


Have always had good service from Net10. I was double billed in the past & they ended up giving me an extra 60 days of service & 300 minutes twice! That's really good customer service plus the girl both times was very friendly & apologetic. It is hard to reach a person sometimes though.

Posted by Frugal


So far Net 10 has been an acceptable alternative to contract phones. I like that I can bring my iPhone ( not interested in using Android ) and I find with my wifi access, I'm able to use the lower data package for app usage away ( map reading, or internet based apps ) with little problem. It's not the best, some apps don't work well ( GasBuddy for example ) on the reduced data speed. One other downside, which I'm willling to live with at this point is that MMS is not a functioning feature. I've done a fair amount of research and it appears it may be an AT&T issue. Net 10 says it should work (without guaranteeing it), Apple says it may be proprietary to AT&T since it was originally their phone.

Recently, I lost complete service for some unknown reason and it was a process getting to the bottom of it. Frankly, not sure that we did anything to fix it. I was convinced I needed to update the software first and was on my way to a faster wifi to do that when the service came back on on it's own. In the mean time, we (tech support and myself) erased the APN settings, therefore even though I had service again, I was still unable to use data. I knew that I needed to re-install the APN settings but the Net 10 website was misleading. After reaching them again and getting the proper website, I was able to install the APN profile and it's working fine again.

All in all, I found the 5 representatives I spoke to ( 2 dropped calls that was my fault ) genuinely interested in helping me. After the 3rd person lead me through the exact same step process, I realized they have to follow a screen script which was annoying. The Indian accent was sometimes a little difficult to understand, but not any worse than some of our own domestic accents when you are not accustom to it. Their specific knowledge was very limited, they are reading from a screen. For example, after telling one individual that I had no service, his question to me repeatedly was " how many bars shows on your phone". As you can tell, I am detailed and he didn't know how to process the information I was giving him, he had to stay on script and couldn't think outside that. Again, he was genuinely interested in being polite, and getting my issue resolved, just didn't have the knowledge and experience to know how to navigate without going through their process.

Official company reply

Hi! We apologize for the inconvenience that you have experienced. But at the same time, we are glad that your issue has been resolved. If you need assistance, please send us an email at [email protected] or you can chat with us live at http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 6/6/14 8:46AM

Posted by darryl


i got ahold of net 10 last night they went thourgh my phone and relized it was there problem not my phone and all of a sudden the phone started working around 8:30 pm last night thanks to the lady i spoke to on the phone aleast someone understood my problem.

Official company reply

Hi Darryl,

Good to know that the issue on your phone has been fixed now. If we can be of any assistance to you, you may contact us via email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 12/23/13 2:49PM

Posted by Nathaniel


I just moved over to the net 10 family. I was able to port my number. I am saving alot of money and the service is the bomb.com.

Official company reply

Hi Nathaniel,

Thank you for choosing NET10 Wireless as your new service provider. We're happy to have you with us. If we can be of any assistance to you, just send us an email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 11/19/13 2:43PM

Posted by arkady


I complained about Net10 earlier today, left off at the point where I sent a new email to customer service after having no luck on a phone call. The email people responded, gave me a different phone number to try, and the guy who answered that line was able to fix the problem. It took a long time (30+ minutes) but I'm able to use my phone now. Lesson: contact them by email, the people at the regular customer service number apparently aren't given the tools or the authority to fix problems.

Official company reply

Hi Arkady,

We're glad to know that your issues were resolved immediately. IF we can be of any assistance, please send us an email at [email protected] or you can chat with us live @ http://bit.ly/1b9xrmg.

April
NET10 Wireless

AprilTS 11/18/13 2:37PM

Posted by Anonymous


Trying to send a compliment. Its important. A tech in the Phillipines helped me a couple/3 days ago. Spent a long time with me. Others could not help. I shoulve got his name. This guy was-VERY KNOWLEDGEABLE. you should find him and promote him.

Official company reply

Hi! We are happy to know that you have been having a good experience with your NET10 service. In case you will need our assistance, please don't hesitate to send us an email at [email protected]. Thank you!

AprilTS 9/29/13 1:26PM

Posted by pollywog


My customer service lady was very nice to me. I had a situation of a lost phone transfer to new phone and she helped with that and transferred my already paid for minutes. I do need to wait for my new phones activation to occur but the service rep was nice and polite to me. I did have a problem even getting to live help though and only got to it through the site that said pick options 1,4,4. It should be easier to get live help,I was just about to quit 2 lines with net 10 but fine now that I got live help.

Official company reply

Hi Pollywog,

We're glad to know that you were assisted properly in a timely manner, and we apologize for the inconvenience that you've experienced with the service. If you will need prompt and immediate assistance in the future, you can send us an email anytime at [email protected]. We will surely help you.

April
NET10 Wireless

AprilTS 9/24/13 3:27PM

Posted by Ecostar


Hi, I've been a Net10 Customer for about 3 years now. I go to the website as soon as it is time to buy more airtime. 2 days ago i paid $15 for 30 days, 200 minutes. Made sure i had my cell on and could see it went thru. Click ok but have yet to see days added to where i now have 0 days. What's going on?

TIA!

Official company reply

Hi! This is April from NET10 Wireless. We apologize for the inconvenience. We are willing to help you get your issue situated. For us to better assist you, please send us an email at [email protected] with your name, phone number and the serial number or the IMEI of your phone. Thank you!

AprilTS 8/20/13 1:48PM

Posted by jran0880


I switched to Net10 just about a year ago from AT&T. Here's why.... AT&T gave me a 20% discount on my first line of service (I had 2), because I work for a national retail chain. Even with that 20% discount, I paid well over $130 every month to share 700 minutes (with roll over) and have unlimited texting and NON-SMARTPHONE mobile web. With Net10, I now get "unlimited" talk, text, and REAL INTERNET, not mobile web on 2 lines for $90/mo. plus taxes before my employee discount. Switching to Net10 from AT&T was simple. I went online, followed activation steps for transferring my number from different carrier and in less than 20 minutes, both lines were up and running. I didn't have to cancel my AT&T services because it was done when my numbers were ported. I even got a refund for unused days from AT&T. I've had some issues with Net10 and I will agree that they should focus on GREATLY improving the customer service they provide over the phone. However, I have found that entering a "live chat" session with a Net10 representative online is QUICK and EASY way to resolve my issues. I've read some of the comments about Net10 capping their data and cutting customers off when they reach 1.5 gigs. This "cap" applies to GSM phones which use an AT&T SIM and is stated on the SIM kit package and it was also on the last airtime card i bought. I even got an email from Net10 that informed me of the change. That email also offered a FREE T-Mobile SIM as an option to keep unlimited (4G even) data with instructions for activation. It even included a link to AT&T where you were able to submit a network unlock request for your eligible phone. I was well aware of this "cap" before it went into affect. Even at a 1.5 gig "cap", Net10 remains an EXCEPTIONAL value. Try to find an AT&T plan with unlimited voice/text and 1.5 gigs of data for $50/mo. Here is some food for thought: 1. ALL cellular companies have horrible customer service regardless of how much you pay for your service. 2. Know, UNDERSTAND, and follow the guidelines and rules that come with every Net10 product you buy. 3. Streaming from (insert site here) uses data. 4. Everytime you sync an account (even google accounts) you use data. If you sync your Dropbox, Google Drive, or ANY cloud storage app, you use a TREMENDOUS amount of data. Syncing just 1 cloud storage app can potentially eat all of your mobile data! 5. Every status update, twitter post, picture upload uses data. (Facebook devours mobile data) 6. Your phone is NOT a torrent client! 7. A "rooted" Android phone with an aftermarket ROM/firmware does NOT replace your ISP. According to Net10 guidelines, TETHERING TO ANOTHER DEVICE IS PROHIBITED. In short, sometimes it's not poor customer service, it's a poor customer. I will continue to recommend Net10 as an alternative to contract service as long as the Net10 phone operates on either the T-Mobile or Verizon networks. Thanks Net10 for making my cell phones affordable and reliable!

Official company reply

Hi Jran0880! We thank you for choosing NET10 Wireless as your cellphone service provider. We will make sure that we will continue to provide quality service to all our customers. In case you will need our assistance, feel free to email us at [email protected].

AprilTS 8/16/13 4:00PM

Posted by Anonymous


I have never had a problem with NET 10. I always buy a 50.00 unlimited card everymonth and I can read the pin every time.

Official company reply

Hi! We are happy to know that you have been having a good experience with your NET10 service. In case you will need our assistance, please don't hesitate to send us an email at [email protected]. Thank you!

AprilTS 7/13/13 2:31PM

Posted by silvergirl


I have been with NET10 for years. I found that using the auto renewal on the 30 day unlimited plan the best way. No calls to renew, cards to purchase, or online payments. The unlimited plan does have a limit of 50,000 minutes but I have yet to use that amount. I got the unlimited because I had left my browser open several time when on a limited use plan. I have been able to upgrade twice to a new phone on Net10 since there is no contract to renew which makes upgrading affordable. I never upgraded because of the phone not getting a signal or not working properly just wanted to get newer technology since it advances faster then I can wear out a phone. My son who use to text 1000's of messages to his girlfriend never had any issues. He is in the Army now and still uses Net10. It has an international plan that is affordable so we can stay in touch. Just wanted to put my 2 cents in about the company. I've had a good experience which seems that people don't post about those as much.

Official company reply

Hi! Silvergirl, I am April with NET10 Wireless. We thank you for your preference with our service. If assistance is needed, please email us at [email protected] for us to better assist you.

AprilTS 7/4/13 7:34AM

Posted by caleewa


I've had this for a month now and while I've had a few issues with getting help, I've eventually had my problem solved by a rep who was patient. Despite the problems, I know I get what I'm paying for, as it is still $40 cheaper than verizon's cheapest plan for me and it was so much easier to reach a person with Net10 than it was with Straight Talk.

Official company reply

Hi Caleewa! I'm April with NET10. We are glad you are satisfied with your service. We are looking forward to serving you better. If in case you need our assistance again, you may also send your concerns via email at [email protected]. Thanks!

AprilTS 5/11/13 1:30PM

Posted by Anonymous


Great service the CSR was very responsive.... i was given the runaround for 3 weeks and corporate solved the problem in less than 10 mins.. ill never leave net10 i love the service T-MOBILE sucks

Official company reply

Hi! I'm April with NET10. We are glad that your issue was already resolved. In case you will need our assistance again, please don't hesitate to email us at [email protected]. Thanks for the love!

AprilTS 5/11/13 1:33PM

Posted by silvermist


When people do the right thing you have to tell people and i posted a complaint under silvermist about loosing my phone number after 14 years and Net 10 retrieved it for me as i have some cancer issues and all my medical is with that number also systemic lupus but to me the best was i have a 1985 Mustang with about $5k in lifetime warranty parts that phone number is warranry information so Thanks Net 10 and April for reading my post and making me a happy and now a loyal customer

Posted by Steaming in Iowa


I previously submitted a comment under the name "Steaming in Iowa." This is an update. I wrote to the e-mail address that April gave me and set up a time to talk with them on my home phone. I'm thrilled to say my remaining 7000 minutes were on my new phone before the call was completed. My representative treated me with 100% courtesy and competence. It couldn't have been a more satisfying interaction. I pray that those you experiencing ongoing problems will have peaceful resolution in the end.

Posted by Patunia


I have been with Net10 for years and they are great. I think sometimes you get an unknowledgeable person. If that happens just say thanks talk to you later, recall and get another tech. Its like any other place you will get techs that don't know a thing. I always call back and get better service during the day on work days. Also, Net10 is deactivating people if they use to much data, thats what my pals have told me. I have a Samsung Galaxy Proclaim, excellant phone. Works with Verizon towers only in my area. I imagine if I used to much data they would kick me to the curb. I hardly use data on my phone if I need to download from Google play I will through my wifi at home. So when it comes to choosing a smartphone with sim card that allows u to do anything, I think there is going to be problems with over usage. I bought my phone at Walmart, if it did not work, (u pretty much no right away) just take it back and get another one. The proclaim took a total of 1/2 hour to activate only because I keyed in the wrong progam number. If anything I would of been out of a phone for 1 hour because I kept my old phone from Net10 and could have reactivated it again through the phone. I hope this helps.

Posted by Anonymous


I want to thank Kalika with Net 10 Wireless for her kindness in helping me today. She was able to resolve the problem with my cell phone in reimbursing minutes lost due to my phone deleting them. I appreciate so much her help. Thank you God for her help.

Posted by Chev


So, I called last month or so to get some time added on to my phone because it was deactivated for at least two months. I was having issues with the website because it wasn't liking my information. Called them up, spoke with a woman, she seemed a tad bored but she got done exactly what I wanted to do. Helped me get my phone reactivated plus also ensured that I didn't lose my phone number - I was totally expecting to have lost it by the time I finally got my phone turned back on. I was really nervous about calling them, expecting to be sharing a horror story but no, everything turned out fine. Got exactly what I wanted in about ten minutes or so. Or that's how it felt anyway. I've been telling myself I would leave a review because of the negative feedback and that's always what people say. Rarely do they proactively tell good experiences, it's always the bad ones that people want to talk about.

Posted by sketter


I have a text plan. Every so often I receive a text message unsolicited. I do not read or answer it. Automatically 5 minutes are deducted from my account. If do not have a plan for text why does Net10 allow delivery especially incoming messages?. I am concerned that Net10 allows this to happen because of the increased useage cost for the customer. So far this has happened about 6 times and I have lost $3 in time.

Posted by Anonymous


I would like to thank Wendy for her assistance in resolving issues with my Net 10 service. I have had several issues over the last couple of months but all is resolved now! I would like to encourage other customers to email Net 10 at the address that they list in their comments on this site and in response to customers' comments.I received a very quick return email and Wendy quickly resolved all my issues within just a couple of days.I am now a satisfied Net 10 customer and you can be too! Email them and you will see! Thanks Wendy and Net 10!!!

Posted by Anonymous


i would like to thank net10 for all they have to offer.i as a truck driver have been with you guys and girls and purchasing mostly the 750 card for the last 4 years and have not had any problems any different than contact phones (other than normal area reception problems).just to let you know im still using the same phone.keep up the good work. thank you

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Posted by NYCELLULAR


I am a business owner with 6 cell phone stores in the NY metro area and after being a NET10 Authorized Retailer for the past 2+ months, and despite doing an average of 30-35 Sim card activations daily (between all my locations) today I have ordered that all Net10 sim cards & posters be removed from my stores. The reasons I will no longer sell Net10 are because they prematurely cancel customer’s services, and also because the customer service representatives are very poorly trained and seem to be reading from a script instead of using their own brains and common sense.
Here is the root of the problem: Net10 launched 2 unlimited prepaid monthly plans; $50./mth for unlimited nationwide talk, text & web, and $65./mth for unlimited talk, text, web & ILD (International Long distance + Text) Now, in order for a customer to call internationally, they must first dial one of Net10’s Access #’s (1-404-698-4700, 1-800-706-3839) and after a brief greeting the customer is prompted to enter their destination number, but upon doing this they are getting an error message which says “This service is not included in your plan” So by using the access #’s the call is not going through, HOWEVER, if the customer dials the number directly, then the call will connect perfectly.
Now, as a cellular retailer, we have taken the steps to verify that the customer is calling landlines, and Net10 even has a link on their website where you can enter a tel# and it will let you know if that # is included in their ILD plan, https://www.net10.com/direct/UnlimitedInternational?lang=en&app=NET10 and ALL the numbers that my customers are calling are being VALIDATED in this link. So it is NOT a question of a customer dialing an unauthorized (cellular) number. They are 100% dialing landlines, to approved countries, and the #’s are actually validated on Net10’s own website. So the customers continue dialing internationally directly from their cell phones knowing that they PAID for 1 month of service w/ILD.
Once Net10’s system picks up that a customer is dialing directly instead of using one of their access #’s (which do NOT work), which is usually about 5-10 days after the customer has been using the service, they CANCEL the customer’s account. They do not even extend the customer the courtesy of a warning text or call, they just cancel the number.
Now I have irate customers returning to my stores, and my employees spending countless hours on the phone with Net10’s very unprofessional customer dis-service representatives. Speaking to a customer serv rep @ Net10 is like banging your head against a brick wall. These reps just keep repeating themselves and saying that the customer has misused the service by not using the Access #, so they have cancelled the account and now the customer needs to get a new sim card and a new $50. Or $65. Replenishment Refill Card to have their service turned back on.
As a retailer of ALL major prepaid carriers, I am very clear as to how I explain this issue with Net10. They are providing access #’s that do not allow calls to verified international telephones; their system ALLOWS the customers to dial the same ILD #’s directly, but then thecustomer is being penalized by having their service cancelled within just a few days of paying for a full month of service. And, even customers on the $50./mtly rate plan, which just works for US dialing are also ALLOWED to dial directly to ILD #’s, and they too are being cancelled.
With any other carrier, if a customer must use an access # to dial internationally (eg Simple Mobile, H20, Red Pocket) the access #’s provided actually DO work. Additionally if a customer on one of these competitive carriers tries to dial an international # directly the call simply will not be allowed to go through. This is not the case with Net10’s system. Net10 allows the call to connect, (even customers on a $50./mtly plan) and then once they realize the customer is dialing directly, they cancel the customer’s account.
Now imagine us advertising and selling the product, which is supposed to be one set price for 30 days of service, and then having customers return to our stores yelling and arguing because they are being told that their service was cancelled after only 10, 12 or 15 days of service, because they called ILD directly instead of using an access # which does not work. How can we possibly continue selling this product? The very small profit we make does not justify the numerous hours spent calling in to customer service, or gaining a bad reputation from angry customers who view this company as a rip off.
Net10 needs to significantly revise their system. If they do not want customers to be able to dial ILD #’s directly, then their system should be set up where access #’s actually do work, and where direct dial to ILD #’s would automatically be restricted. Upon explaining this to many MANY service reps, and even writing to Net10 customer service on their website, their only response is that we (the store owners) should “tell your customers not to dial directly and they would not have this problem and read the terms and conditions” What an uneducated and unprofessional response, for us who are pushing their product and raising their numbers. First of all, even for a person with 20/20 vision, its impossible to sit and read their “terms & conditions” which are printed so tiny on a piece of paper inserted with a sim card, and secondly, how can I tell a customer, GROWN ADULTS, “Hey do NOT dial the ILD # directly. Be sure to use the access # which will NOT permit your call, (even though we’ve just validated your ILD # on Net10’s website) or else, you’ll have your service cut off and have to pay again, within a few days, for yet another month of service, because that’s just how Net10 works.”
Well, its not worth it to me to sell or stand behind this product. I agree with my customers that Net10 is a rip off company. And from today, we shall sell H20 or Red Pocket or Simple Mobile, and hopefully the execs @ Net10 will eventually realize how much business they are losing and fix their system. Prepaid monthly unlimited plans are now dominating the telecom industry, and although some execs seem to think that these plans are geared towards a certain demographic of people, they should realize that consumers these days are very smart, and there are too many choices out there for them to have to deal with an awful service like this.
And I know for a fact that I am not the only business owner pulling Net10 Sim cards off my shelves. Many of my partners and associates are also doing the same thing. It is simply not worth the hassle, the aggravation, and definitely not worth having customers give my stores a bad reputation on the street.
Net10 needs to get their system corrected, and properly train their customer service representatives.

Posted by CONCERNED REP


i have worked with net10 for over half a year as a customer service,i admit there are those reps which i secretly call "FEELERS", who will just answer the call without any heart and the only intention is to follow those very STUPID guidelines and finish the call. But in fairness to other Net10 reps, there are really those reps who really devotes there heart to each call, who are really sincere in helping customers as much as they could, however there are STUPID guidelines which they have to follow which limits there capabilities (imagine, an agent would be deducted with points, by adding "GOOD MORNING" to there greetings because its not the correct opening spiel,very STUPID ryt?), not to mention those SYSTEM ERROR..Who would like to be yelled out by the customers because there phone numbers weren't transferred over to there new phone? who would like to be yelled out because they cant use there phone for about 3-5 business days because they have to wait for a new SIM card when trying to reactivate there phone? Who would like to be yelled out because the customers minutes got erased without using it? Who would like to be yelled out because there phone got deactivated in the morning when it was just working fine that evening. NO ONE. NET10 are actually trying there best to give better service, but guidelines just SUCK, they want you to answer like a robot.

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