Medtronic Customer Service

Have a spinal simulator. the control battery died after 4 years. spent 5 days trying to get the Rep. Finally he went over some tests to conclude the battery needs to be replaced. He gave me a number to call. Yesterday on hold for 45 minutes. Tried again today 1 hour and 10 minutes on hold. Gave up and called the Rep. No answer left a message 1 hour ago. This company has no customer support. Right now my stimulator is dead and no fix in site. Don't do anything with them or you'll regret it.

I've been using Medtronic Minimed products for Diabetes care since 2001 (diabetic since 1990). Their Customer Service has disintegrated into a streamlining failure -Another example of the Medical Industrial Complex putting profit over people.


Medtronic Minimed- Could you at least use some of the enormous profit margin you receive from price markups on predominantly PLASTIC (and constantly failing) medical products and give the consumer a helpline who answers in less than an hour? When our actual LIVES could depend on it? Don't tell me you can dodge responsibility with a 10 second automated blip telling me to turn off the phone and seek an emergency room when I'm on the phone for a malfunctioning insulin pump, malfunctioning Continuous Glucose Monitor, sensors that don't work after 2 days (often) even though you tell patients they will work for 7, etc- and it's endless.

In addition, the US based billing department has overcharged me 4 different times this year. Charging for products that were never sent (ie, 1 of 3 boxes sent out of a 3 month supply). If this happens to you, remember all Postal services weigh the shipments and that will be your only proof after these packages vanish into the ether. The USPS can be 3 way called with Billing department to confirm the weight of the product they shipped, then Minimed confirms if that was the weight of the order or not.

All product help has been outsourced (for the U.S. at least) to the Philippines. I've had some language barrier issues, but their service members are kind. That said, outsourcing is done to cut costs and it shows me that all Medtronic cares about is price gouging consumers, getting you hooked on devices that make your life easier living with diseases SOME of the time and then leaving you high and dry when you actually use their '24/7 We're Always here for YOU' support line- which is mandatory overnight when all Internet chat lines with Meditech Support are down.

Hey, if you have to use them, it's probably because Medically they are providing a service/ device that is helping to keep you alive. If you have the option of another, higher caliper Medical company offering a similar product you could use...I'm just saying- explore that other option before settling. Good night and good luck

Absolutely the worse customer service ever. Was contacted by Medtronic to get an upgrade to my diabetes pump. 5 calls to my doctor, 4 months later, 25-30 calls to Medtronic directly, and still no resolution. Today I reached my "regional manager" Jason who ha no supervisor to talk to but says he can resolve my issue. These people don't care, don't want to help and are basically useless as a department.

Nobody is answering at the 24-hour tech support line. I've tried several times with the same frustrating results. No way to leave a message for callback or anything. Also, the Carelink support number doesn't even ring. It's just a dead line every time I've tried today.

Trying to get tech support is almost impossible. I have an issue with minimed mobile app and tech support does the same thing as I do to correct issue. It needs to go to a higher level. The fix might last an hour and then connection is lost.

I know you will reach out to me about my experience within the next 24 hrs but I am doing this now. 75% of the time when I reach customer service or a technical issue I am dealing with a representative from a different country that is hard to understand. I'm sorry but this is true. My last experience with technical support I did understand BUT I had to ask at least 15x for this person to slow down with providing me information on how to trouble shoot my multiple issues with my sensor. I'm not an idiot I was just trying to write down the facts concerning the matters with my sensor. I wanna help myself and help you to provide better service. Very dissatisfied.

Customer service for patients with heart loop monitors is terrible. Rude not helpful. 2 different phone calls told different answers to same question. They want you to do all the work for them online. Waste of time to contact them. Speaking to my Cardiologist about this.

The rudest and most unhelpful people I've ever had to deal with!! I have one of their neurostimulators and a intrathecal pain pump. The sales rep that was there last week at hospital when I had surgery to change battery was rude too!! Had to go to surgery after losing my temper and having it out with her!! It's just no excuse!!

Impossible to get past the robot. Following the steps, it promptly hangs up. No matter what number I call I get the same robot that hangs up. No escape to talk to an actual person.

I have send multiple messages to you agent Irma with no response regarding my medtronic card.

Always get a rep I can't understand trying to find another company that has insulin pumps there is no custom er support there was when Stacey was it was great ? ? when you changed her I now have no support at all as a senior it's not nice to be treated like this.

Horrible Customer Service!
I waited over one-half hour for someone to get on the phone, then gave up and left my number for a call back as the prompt suggested. When they called back over a half hour later, the representative took a little bit of information, then hung up on me! I called back using a different prompt to try to get someone to help. They answered relatively quickly, and told me they had to transfer me to the customer service department but they would stay on until someone picked up. They didn't. They put me back in the queue. I left my number and waited over an hour - no call back! I then called a third time and spoke to another person explaining my frustration. They put me in the queue and as of right now, it's over an hour! No one is picking up! I can't believe that this company literally deals in life and death equipment, and has such horrendous customer service!

Medtronic employees are very well trained to mislead patients into trying or using their products without completely understanding the patients geographic location for cellular signal capabilities and when the patient try's to return the product they purposely make the process as Difficult as possible in hopes of the patient giving up on returning the product . They also just send you equipment that you didn't even ask for or order.

They just don't care about their ever declining warranty on transmitters. Originally, it was warranties for two years, then changed to one year, now I have to fight for a replacement with no warranty at 8 months. Do not trust this company to take care of you or their products. I've been a customer for over 20 years and this is my last Medtronic product. Do not trust your diabetes management to Medtronic as they are only looking to keep charging for poor quality products.

Totally agree with the feedback recorded earlier. How do you decide to return a pump within 30 days when customer care wants you try changing cannula, reservoir, meet with health care specialist to check for scarred tissues.
It is a very expensive pump and we are dealing with life altering health issues. Please help if anyone found a way to get these pumps returned

Medtronic devices and customer service DO NOT MEET THE BARE MINIMUM OF PATIENT CARE. This is a vile evil company that embodies everything that is wrong with the health care industry in the United States. You are nothing but a dollar sign to them before you fall prey to their bad service and criminally defective products. Their insulin pumps are poorly made, unreliable, user-unfriendly, obscenely expensive, and endanger your life. They refuse to partner with a company like Dexcom to pair their pumps with cgm sensor technology that actually works. They are unable and unwilling to produce cgm sensors that are accurate or reliable. Medtronic is inviting class action liability by continuing to use sensors that will fail their diabetic customers and put their lives at risk. If making overpriced, cheaply made, defective trash wasn't enough, wait until you have to call customer support. Make sure you have plenty of time off, because you're going to need it. Billing is incompetent, ordering supplies as needed is nigh impossible, and technical support is condescending. If you want to be treated as an expendable invoice number, Medtronic is your company. If you want to be treated like a human being with the right to a decent quality of living, go to anyone but Medtronic.

I am a Long-term Medtronic insulin pump user and customer (since 2002).
Over the past 3 years Medtronic's excellent customer support has rapidly become TERRIBLE.
They are extremely slow to ship (2+ weeks) and are not very cordial on the phone.
My Paradigm pump is now starting to fail and fall apart.
But I will investigate ALL OTHER VENDORS.

This company takes advantage of people's health issues!!!! Over charge and don't have a product that works!!!! They should stand behind their customers to be a descent company!!! $5000 pump is robbery for something that doesn't work! If it worked great but good gracious you call and they give all the reasons as to how you are the issue!! Not the pump but your body is the issue!?

This return policy is ridiculous. How would you know if you aren't satisfied if you haven't tried it.

3 weeks and still no response from the company
They sit on orders they do not return calls.
Transfers to voice mails. When asking for a supervisor you only get the response I will send out emails.

When the phone does ring they put you back on hold and then back into the que.
People that do answer the phones are rude.
They will not even answer the calls.

My wife has a pacemaker/defribulator with Medtronic leads. On February 4, 2018, one of her Medtronic leads developed a fracture which caused the defribulator to erroneously fire 16 times in a 40 minute period resulting in her being rushed to the ER, going into atrial fibrillation, turning blue, and nearly dying. It took the ER doctors and nurses about 10 minutes to get her heart beating again and bring her back to life.



After our health insurer paid most of the ER bills, there was a remaining balance of $555. I wrote to Medtronic and asked them to step up and pay this balance since it was their defective (fractured) product which almost killed my wife.



On July 31, we received a cold, terse answer in which they said that their 67211-50 defibrillation patch is not a warrantied item and (I quote):



"We understand that we have not met your needs. Please refer further questions regarding the epidardial patches to you heart doctor.



Warm regards,



Cathy"



Warm regards? Is Cathy nuts? Can you imagine getting a response like this from a company that runs away from its responsibility from one of its fractured products that nearly killed a person? Would you ever want to have one of their products implanted in you with such a callous and indifferent attitude to their responsibility? All we asked them to do is to pay the outstanding balance of the health bill (not $555) which was ONLY incurred due to their fractured lead. Had the lead not fractured and sent erroneous signals to the defribulator, none of this would have happened. Also, we NEVER asked for a cent for pain or suffering and nearly causing her to die, only the $555 balance. We did speak with several lawyers but sadly the cost to sue them far exceeds the $555.



If you need or know of anyone needing a pacemaker/defribulator, insist that their surgeon NOT use ANY Medtronic leads of devices. Their callous and indifferent response to our situation clearly calls into question their true regard for patients and their responsibility towards them. Don't get burned like us!



Dean & Lynne



New Jersey

My pain pump malfunctioned and the emergency room was trying to get ahold of someone at customer service... I was given a person to speak with in the Philippines that I could hardly understand and all he kept saying was ma'am, I'm only a referral number I can only page someone... The hospital called 4 times and I made three phone calls... It was 5 hours that I sat in the emergency room because no one would answer the phone except a person in the Philippines who was just an answering service... Totally ludicrous absolute ridiculous service...

its hard to get a live person to talk for asking questions about the pump

No one answers the phone,Call multiple times on the phone our our healthMy phone have the VA name numberTo call for purchase orderA phone ,I've been on the phone all day with Medtronic trying to get somebody to answer once I got somebody answer the transformation and then never go through,I have had sugars over 500 no centerSearchers will not be available for meI cannot communicate with your company at this point it's always been good service until now,My name Richard