Lowe's Customer Service

User Reviews, Ratings and Comments

Lowe's customer service is ranked #114 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 55.99 out of a possible 200 based upon 2258 ratings. This score rates Lowe's customer service and customer support as Disappointing.

NEGATIVE Comments

1,793 Negative Comments out of 2,258 Total Comments is 79.41%.

POSITIVE Comments

465 Positive Comments out of 2,258 Total Comments is 20.59%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Disappointing Overall Customer Service Rating

  • Lowe's

    Customer Service Scoreboard

    • 55.99 Overall Rating
      (out of 200 possible)
    • 1,793 negative comments (79.41%)
    • 465 positive comments (20.59%)
    • 31 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 2.6 Issue Resolution
    • 3.4 Reachability
    • 3.3 Cancellation
    • 4.4 Friendliness
    • 4.0 Product Knowledge

Add your review!

Posted by Anonymous


I am a senior citizen on a fixed income, I purchased something from LOWES and wound up not needing it. I brought it in to return, never opened or used, cost $10. I was told they wouldn't take it back. NO refund, no store credit, just no. I find this unacceptable. Please advise.

Posted by Anonymous


Lowes Delivery service and customer service is awful, my delivery was set between 4p and 8p, it is now 8pm and they have not showed up, I called the delivery line and she said it was not her problem call customer service, I did and they are closed. Lowes you just lost a customer and I will tell everyone not to shop at Lowes, go to Home Depot, McCoys, Menards, etc.. stay away from lowes.

Posted by Tabitha


Very poor customer service. Buy a $2000+ kitchen appliance package and receive a massive dented range. Sure it's within 30 days and it can be returned. ONLY returned...you then wait for a refund to process then you can purchase a new one. God forbid they swap it and just bring the replacement when they come for pick up. I wasn't home when it was delivered, so my dad had them put it in another room until I was ready to install. I guess lesson learned, always open your brand new $600 range and don't trust Lowes to take care of you as their customer

Posted by Susan B


We purchased carpeting from Lowe's over 6 months ago. It took forever to have it installed but once it was installed, we immediately noticed that there was a really visible seam in the carpet, and that one side was a different shade than the other. Since then, we have had visits from the Lowe's installers and the carpet manufacturer.
While they admit that, yes, you can see a difference where the seem is while they're standing on our living room, once they go back to "HQ," we get a report saying "No. There's nothing wrong."
This has been going on since LAST YEAR. The finger pointing between the carpet installers, and the manufacturer and the next carpet installer, and the manufacturer is reprehensible. NO ONE will take responsibility, even though they've all admitted that yes - it's definitely discolored!
What makes the whole situation even more annoying - the carpet installers have said because we bought a low pile carpet, the more expensive carpet padding that we purchased was not the right choice. It has too much give in it, and should not be used with the type of carpet that we bought. We bought it because the Lowe's sales person in the store said it was the one that we had to have. It was a lot more expensive and, apparently, totally unnecessary.
At this point, I feel like ripping it out, bringing it to the Lowe's store in Scottsdale, AZ, and setting it on fire in the parking lot.

Posted by Romy


Lowes is the worst company to buy from. If anything goes wrong no one knows anything and that's not helpful. It took me over 2 months to get my money back from a dryer that did not work when they were trying to install it. The washer was no better so I sent everything back and picked two others. I paid for the dryer on the spot as soon as they handed me my refund, but because the washer hadn't been picked up yet I told them I would put it on my charge until the washer reached the warehouse the next day. It took me over two months to get my refund and I had to make the payments on the charge even though I had already paid cash for everything. I'll NEVER buy anything there again, I'll go to Home Depot!

Posted by kim


If you are thinking of using Lowe's Installation Services - Read This First

Based on my experience, Lowe's Installation Services is utterly incompetent and don't care about customers. It all started with my getting quotes for the replacement of a pre-hung exterior door at my home. I got 3 quotes, Lowe's was slightly lower cost than the other two quotes and I thought using a national chain store might have better customer service and support than the other quotes I received. Boy was I wrong.

Lowe's came out to my home, took measurements and wrote up the quote. I told the guy from Lowe's that the door needed to look and be installed just like the door being replaced. He said that would be no problem. Lowe's doesn't do any of the actual installation work themselves - they farm it all out to third parties. Two weeks after I accepted the Lowe's quote, the installation company came to my home and measured the door again and then the door was ordered. Three weeks later, I got an email saying the door was going to be delayed - so ok, another week delay was something I was getting used to in dealing with Lowe's. A couple of weeks later I got a couple of different emails saying that the door was going to be delivered and giving me dates and time windows that I had to be home for delivery - but the door was never delivered. Then the installation company called me again wanting to come out and measure again... I thought that was odd given that they had already been out to my home, measured the door and the replacement door was scheduled to be delivered. When the guy from the installation company came out to measure the second time, he was muttering something about the door was the wrong size... he didn't elaborate and seemed to leave my home in a hurry. So now I'm getting really concerned. I started calling Lowe's Installation Services. They were polite but knew nothing about the job status, about the installation company or anything else. Their answer was always "I will contact the store". I asked to speak with a supervisor and was told "we don't have supervisors". When I asked who else I could speak with, the Lowe's Installation Services rep said I could contact Lowe's Customer Care. So, I did and that turned out to be just as much of a waste of time as talking to Lowe's Installation Services. Lowe's Customer Care knew nothing about the job, the installation company or much of anything else.

At this point, I'm really concerned. I've already paid for this work in full - as Lowe's required. I don't have the replacement door, it hasn't been installed, I'm getting the royal run around and I'm out $3,600. I decided to go to the local store to talk to the store manager. I was told that the manager was not in but I did speak with an assistant store manager named Timothy. He was apologetic and uncharacteristically honest and forthright (compared to everyone else I had dealt with). He told me he had learned the door was measured wrong and that it was too small for the door opening in my home. When I asked him what the plan was to fix this situation, he paused and it was obvious that Lowe's didn't have a plan. We discussed cancelling the order and he acknowledged that was within my rights. In hindsight, I wish I had done that as things were only going to get worse from here out. But I told Timothy I would give him 24 hours to come up with a plan and review it with me.

Timothy called back the next day - apologized again and outlined a plan to "try again"; i.e. have the installation company measure again and complete the work. Reluctantly and, in hind sight stupidly, I agreed. A full week later, the installation company came out to remeasure. I "assumed" that the door had been reordered at that point. But another full week later, I received an email from the original Lowe's rep who came to my home. It was a "CYA" email basically saying that the replacement door jamb width was not going to be the same as my existing door and they would have to "modify" the installation and he was asking for my "approval" of these modifications. I responded to his email that unless he could be much more specific on what these "modifications" were going to be and what they would look like then to just cancel the order and immediately refund my money. I waited two full weeks and never received a response from Lowe's. I was done with trying to reason with Lowe's. I "assumed" that they cancelled the order and issued the refund but my online credit card account didn't show a credit. So, I went back to Lowe's one last time. I asked 6 times to talk to the store manager while 4 different assistant store managers tried to answer my questions. The store manager Evan Hunko finally showed his face for all of 20 seconds - apologized for my experience but it was clear he couldn't care less about me or the horrible experience I had been through thanks to Lowe's utter incompetence. I waited in that store for an hour and 45 minutes for them to cancel the order and issue me a credit. An hour and 45 minutes. Ten weeks of utter frustration and as of this writing I'm still fighting with Lowe's credit card company to refund me. That credit card has been cancelled and I'll never step foot in a Lowe's store again.

Posted by Lkbsll


I bought a washer/dryer on my Lowe's credit card, they said they had a special where I could do interest free for 18 months. I decided I was going to pay off in 9 months so I divided payments to accommodate, 6 months in, I checked activity to see they were charging me interest, and they charged me a 30.00 late fee for 1 month I paid early. They applied that payment to the month I had already paid. I called customer service, they told me they gave me a 5 percent discount instead of the interest free (that was actually the sale discount) The purchase before I bought a 3000 fridge, they dinged the door, never returned my calls, never fixed the dings. This was the last straw for me. There are other complaints too long to go into. I paid washer/dryer off the day I complained, closed my account. The customer service did not care I was closing my account over 85.00 in interest. I had spent over 30,000 in the past 3 years. Long story short, I don't need lowes.

Posted by Unknown


Lowe's customer service isn't helpful at all, I asked to speak with a manager, customer service representative said the manager is in a meeting and that managers don't make calls back. I know this is not true. It took me a week to get my problem resolved. Not by Lowe's customer service. Ps. Please Lowe's do better with your customer service representative to help your customers better.

Posted by cfa1234


What a crappy store. I order a dishwasher. The installation company contacted me by e-mail but not with an installation date. I called the installation company and was told it could not be installed until a month later. That is frigging ridiculous! I attempted to call the store to cancel my order and was hung up on three times. I guess my only resort is to have my credit card company reverse the charge. Would have been nice to speak to someone so that I did not have to get so frustrated. Save your time and patience and go somewhere, anywhere, else.

Posted by Jeff


Terrible experience with the installation of a Lowe's fence. Sign a contract for installation in October 2023.
Lowe's contractor would not return my email. After contacting Lowe's, the contractor said that he had dropped the ball, and could no longer install the fence this year.
Lowe's customer service made excuses for the contactor.
A Lowe's contract is meaningless.

Posted by Lonnie


Only 1 lane open. Really you guys getting just like wmart not gonna shop hete again if I got to check myself out! Pissed off in Cincinnati

Posted by Dissatisfied. Customer


Went to Lowes on n Academy yesterday to do a exchange. Was told by customer returns that I couldnt exchange or return w out credit card. I said I paid cash. He played dumb and asked for a credit card again and I said I just told you I paid cash he said well you're not gonna return anything without a credit card I said I wanted to make an exchange. Ge said it's not happening. it's not about the money and I realize they don't care how much money you spend in the store they don't give a damn about you, but what these people don't realize is that the customers are by the merchandise that provides the food on their and their wages. I walked around the store, and I saw several employees talking on their phones people waiting for help. It was a joke actually. The item was no use to me so when I left, I gave it to the girl at the checkout and I said here you can have this I purchased it here, but I'm told I can't exchange it so it's garbage to me I will never come in your store again I will never ever purchase a damn thing in the store again, and I will make sure to share this with all of my my First responder family.
I get the military discount I save all of my receipts, and it was very easy to see my purchase why this moron at the cash register and returns couldn't see it is beyond me other than the fact that he didn't care and you know what there was no one else in line no one else around he just didn't care this store is not worthy of my business. Customer service is important being incompetent is even more important. .

Posted by Nadeen


Worst place to get some work done
Toilet install never happened too 5 trips 3 months they charged thousands and make money just on in interest . Now the delivered toilet is broken and have to start over . Never ever go to Lowes !!!!

Posted by Anonymous


My email address has changed and no one can help. When I try to login with the old email the system wants to send me an email to update my password. Obviously that won't work. Customer service is helpless. This is the worst system I have ever seen. I placed an order online and even when I click the link from the email confirmation, the system can't find my order. Just terrible.

Posted by Tyrone


Scherville, Lowes has to be the worst experience in shopping, staffing is brutality unfriendly never shop there again.espesially Sandra at the customer service desk.on 10/ 19 a.m . should be fired. And the do called Manager ?

Posted by Anonymous


Lowes has to be the worst company to get a human to talk to. I have been waiting for weeks to get an install answer and quote from Lowes Palm Desert. I have called 5 times today and have been disconnect 3 and pass onto a 800 line that cant help me.

Posted by Anonymous


Stopped in to pick up online order, which I have for many years. Today it's raining, and 3 items spray popcorn ceiling, putty knife and compound Jordy scans my phone, then wants DL. It's pouring. I said keep it. Next I get 2 calls from customer service from a rude woman asking if I was helped, but I told her to just cancel, I can buy elsewhere. You don't need ID for box pickup or at the register, why when items being scanned from your phone?

Posted by Anonymous


Customer service is poor through out the store. Had trouble getting assistance in the lumber dept inside the store. When someone finally came, they we're not very knowledgeable and told me they were out of the 14 foot boards thus I purchased the more expensive 16 foot boards just to see a huge pile of 14 foot boards out in the lumber yard. The service in the lumberyard was poor too. When we pulled in someone came to the vehicle and told us to wait because "no one is working today ". I had a board to exchange and was told it was ok by the same person that was annoyed when we were leaving that we didn't stop there first??
A few years ago a Menards was built just a few miles from Lowe's
I've remained pretty loyal to Lowe's but that's over with

Posted by Vaca


Lowes 90 day policy is total crap !!! I was over by 25 days or so because of urgent family business and went to return item and would NOT work with me at all ! So i literally told them to hand me a pair of scissors and cut my personal and business Lowes credit cards and WILL NEVER shoo there again and telling all my associates as well about this !!!

Posted by Susan Gordon


I purchased a dryer at Lowe's two weeks ago heating up and not working properly
Scheduled service went back to store and asked for suggestions from appliance manager
Gave me nothing
I will never buy anything of value at Lowe's again disgusted

Posted by Francine


A couple weeks ago I was in lowes lima oh and customer service was above and beyond. Today I was passed by multiple times by employees and none approached me. I had to stand over an employee in a commissioned area to get help. What happened to the customer service from one day to the next?

Posted by vernisa


I purchased a Christmas tree On the pro side of the store. She tried to call customer service with no Avail and sent me down there on the other side of the store. Customer service proceeded to tell me that I had to go get my own tree which was quite heavy Fur and old lady just to let you know when I got over there if I could have handled a $500 Christmas tree with weight in my home. I would have to grab that thing because no one pay attention to what I was doing. The fact that no one was willing to help appalled me. I am too good of a person to take something that I didn't pay for beyond the cost. Shame on your customer service. The secured at the store located at one eight three oh, northwest chipman road in lee summit, missouri.

Posted by SHERRI


My spouse and myself loaded up $600 worth of wood. I am a female and asked Steve for help twice. He never lifted a finger and seemed grumpy and lazy. He even laughed at us struggling to load the truck.

Posted by Kitkat


I have found 7 charges on my credit cards from Lowes NC. I have not purchased anything. Smallest one was $299.99, largest 833.33. Keep a look out on your credit statements

Posted by Anonymous


Need to open registers for non self check out customers. Wilson N.C. I will put my items back and go elsewhere.

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Posted by Christina G


I just wanted to leave a review for Trey at the Lowe's store on Broadway in Spokane valley he was amazing and helped me with customer service he was very patient and consistent and had a really cool personality and I appreciate him and his customer service skills.
He's a great employee and very friendly
In stores need more employees like he is thank you Trey for helping me today you're awesome ?

Posted by Bill


I am very happy with the local store/ customer service. My store is 8670 Concord Mills Blvd, Concord,NC 28027. This review targets Amber Savage. She has been very helpful and listens to all my needs. She is first class in customer service. She has a great sense of humor! A++

Posted by Anonymous


I have been dealing with an issue from my protection plan I purchased 5 years ago, and I am finally getting results with a reimbursement. I want to thank the local store customer service rep. - Jennifer Jaramillo in San Antonio, Tx 35N location who has tried for several weeks to assist me. Jennifer is an asset to your company, and professional. She's a keeper for sure.

Donna Gauthier

Posted by LuAnn Polk


5 stars- 10/10 service for my delivery drivers who delivered my Whirlpool Washer on 11/15/2023 to my home in Wake Forest,NC. They came timely, were polite, were careful with my property and were quick. I really appreciated their service. They called to tell me when they were coming.

Posted by Anonymous


Folsom ca store, Kathleen was great!!! She understood what we needed and took us right to it and made sure it was exactly what we wanted. She made sure we knew how to use it also.

Posted by Anonymous


FIVE STARS for RAY in the ELECTRICAL DEPT. in the Scarborough Maine Store. Ray is a excellent sales/customer service associate. in one day Ray took the time to help me get the lighting fixture I had been waiting for for weeks that I had been told previously would be in stock soon but never seemed to arrive. I asked if I could have the floor model as is did not appear this item would be available anytime soon (if at all). He took the time to asked a manager if the floor display could be sold and made arrangements for me to buy this item. THANK YOU RAY! I LOVE my new light fixture.
Nancy

Posted by Satisfied Customer


I am happy to indicate that my $2,316.00 Pantry Kitchen Cabinet ordeal at Lowe's Store #0609 in West Chesterfield was satisfactorily resolved by their Store Asst Manager Abby and Store Manager Bryan Doughty after his return from his vacation.
Mr. Doughty made sure the Pantry Kitchen Cabinet purchase was partially refunded for my inconvenience in addition to having trusted installers come out to my house to make sure the installation was completed in a professional manner.
We are proud to be patrons of Lowe's Store #0609 and would recommend them to our friends in Chesterfield, VA.

Posted by Anonymous


I would like to say how wonderful Taylor Young is at Erie Lowe's very helpful very polite.

Posted by Karen B


Antasia at the Long Beach store is awesome! Last time I was here in paint, she let my kids make the paint and she is a wealth of knowledge this visit as well. She is a fine asset to Lowe's!! Thank you Antasia!!

Posted by Katherine


I had a flood under my kitchen sink this morning. Brian, In plumbing at the Mt Vernon WA store was incredibly helpful and would not leave to help additional customers until he was sure I had what I needed and understood how to fix the plumbing under my sink. Master plumber he is. I'd give him more than 10 if I could. As a female that is often treated like I don't know anything he was a gentleman ?????

Posted by Ab


Brent was very helpful,knows his jobs.frendly, not rushed took his time
Answered all question. As for deli dry person, He refused to take doors of old ref,also stated I need to hire some one else to remove old appliance.

Posted by Anonymous


I've been a general contractor over 20 years and I have to admit every time I go to Lowe's. I get professional service in a timely manner and they usually have what I need or if I order it it's delivered within a week Lowes knows.

Posted by Zack


We went to lowes in Yulee Florida looking for a new refrigerator. Zack employee ID 967912 164742 300693 helped us find the right refrigerator. Zack was very knowledgeably about the product and answered every question we had. Zack went above and beyond to guide us to the right refrigerator. He offered excellent customer service and because of him we will come back to lowes.

Posted by Yolie Rios


Have purchased many items at Lowe's at 1470 Austin Hwy, San Antonio,TX 78209. Refrigerator,stove, washer/dryer, and renovating a home, kitchen/bathroom. Now its my patio with Lowe's Garden Dept, pavers, saltillo tiles, supplies and plants.
Wanted to give credit to Johnathon in the Garden Dept, he has been outstanding in aissting with this project.
Please give him my thanks and appreciation for the months he's helped....Please give Johnathon, his Kudos.
Also to Penny who helped me through the years.

Posted by Anonymous


I live in Greeneville, TN and visited the Lowe's on Andrew Johnson Hwy when I was approached by Brent in the I guess pest control area. I was searching for a nat spray that my mother wanted and Brent went searching for it as far as reading back of labels; which I could have easily done myself but I was also searching (it was a particular product she wanted). We found it. Next I needed a spray to help my outdoor porch furniture from rusting, even though it wasn't his department he took me over to paint and started searching for me until his leader found him. Then the person who actually works in paint helped out. Brent went out of his way for me on 8/6/23. Thanks big guy, appreciate you.

Posted by Anonymous


Experienced a very helpful young man by the name of Nick. The item was out of stock on the shelf. He got the ladder and found it above. I was in another part f the store and he found me and gave me the item I was looking for. Most associates wouldn't do that. I told the manager to make sure he recognized his service to others.

Posted by Chris


Mark, who works Flooring at Virginia Beach Lowes store 1546, was a tremendous help a couple weeks ago. I came to Lowes in search of Cali Vinyl Flooring. Online and the app reported that there was some in stock. Upon arriving at the store, Mark introduced himself and attempted to find the flooring. After searching for hours, he told us the "missing" 16 boxes may be in the warehouse. With that verified, we purchased the flooring, returning a couple days later to pick it up. THANK YOU, MARK. JOB WELL DONE!

Posted by John


Dear Lowes,
After shopping at Lowes since you opened a store in Chesterfield County Virginia, I must tell you that I will never again spend another dollar in one of your stores.
How could you possibly fire a 13 year employee in Georgia for trying to protect your property?
Obviously, this means that if I shop at Lowes I am at risk to the the most violent criminals in our society.
I do not choose to accept that risk.
We will now shop at either Home Depot or Ace Hardware.

Sincerely,

John J Gallagher
114 Barrington Towme DR
Aurora, OH. 44202

Posted by Anonymous


Lowe's. Hobbs. Jamie.
Great polite help when we purchased refrigerator two days ago. Time after time Lowe's team in Hobbs scores high
Thanks
Rick Rickman

Posted by Patsy


My cashier's name was Ivan, he was very understanding and very patient. The sales person had problems typing up my order. Ivan assisted him(John) then my husband is military I had to get his ID yet Ivan never changed face, he stayed very calm and relaxed and patient with me. I'll give Mr Ivan a 10, 10, and 10 on his service to me. Thank you LOWES for hiring this young man. I hope you hire many more like Ivan. TY kindly, blessings

Posted by BC


I would like to share my wonderful experience at Lowe's store at 19001 Golden Valley Rd. Santa Clarita, CA. 91321, most specifically their Front End Supervisor Mo (#4358 I think) who helped me until the end until the issue I had with Lowe's delivery company got resolved. She went well over and beyond her call of duty by contacting me via phone calls constantly giving me updates on my order status until it was finally resolved.

I purchased a patio furniture set from this store and was given a window of 8-12pm delivery as printed on my receipt. As 11 am came, a phone recording stated my delivery time got pushed out to 11-3 pm to my disbelief. I would not have known this had I not called the store to check on my order status. So @ 2:55 pm, I called the store again and was able to speak with someone who told me that my delivery time got pushed further out to 4-8 p.m. Note that I have cancelled my activities lined up in the morning for the original 8-12 window and then have to cancel my activities for 11-3 pm and after knowing its now 4-8 pm I pretty much have to cancel everything. My entire weekend was wasted!! At 7:45 pm that night, I got a call from the delivery company & was told if I can make 8:30 to 9:30 p.m. work. I told the lady that I am very frustrated with this fiasco & have decided to cancel my order all together since 3 p.m. that day. I went to the store that afternoon & the following morning and the supervisor Mo (#4358) displayed the most professional ethics I have ever seen.
She patiently called the Bouquet Canyon store (to where my order was transferred which is mind boggling since I bought the items from their store) to verify if the merchandise were already returned & MR recorded. She did not leave to go home until the issue was resolved. Note that she started very early that Sunday at 6 a.m. and stayed until 6 p.m.

My hats off to Mo for staying professional all the time even under tremendous pressure. She deserves only the best and very much represents what Lowe's stands for, which is unparalleled customer satisfaction. Lowe's must have many many more Mo's if it has to stay on top of the game.

Posted by Rhoda


The service I received by Shawna(sp?) and Nykia at Lowe's store #2232 on July 6, 2023 was over the top and is what customer service is about. They were not only polite and knowledgeable but helpful in every way. It was a pleasure being in the store. I also received help from a gentlemen in hardware to taught me how to match the screw with the nut but failed to get his name. Attention to the customer is what keeps me coming back. Kudos to Shawna and Nykia for being assets to the store.

Posted by Diane TJ


My husband and I just bought a new home and decided to shop at Lowe's on Shaw and Clovis (875 Shaw Ave.). Desiree and Steve provided excellent customer service skills and made everything feel like such a smooth process when finalizing our purchases!!! They both took the time to get to know their customers and make them feel welcomed. I will definitely continue to shop here because of employees like them and recommend Lowe's as a first choice.

Posted by James


I needed assistance with a shower valve and plumbing. Arthur went above and beyond look at my valve that I brought in definitely outdated and did not know what to make a model was he looked at my price range we found a valve and some PVC changed out the plumbing had to go home make some changes then go back Arthur was there waiting on me excellent service.

Posted by Crystal. M


Wilma was the sweetest worker at the Lowes down by Crossiron. She was able to give us advice on our plants and joked around with me and my children. She provided us with some of the best customer service I have ever experienced. I'm so glad I was able to meet such a sweet and hard working woman.

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Posted by Exlowes Cashier


I worked at Lowes about five years ago and I started at Lowes on College Park Drive, Conroe, TX. I needed a part time job and I previously enjoyed working there. Boy has it changed. First you are treated and talked to like you are crap. I was running late one day and I called in and spoke with a Head Cashier who said it was all right. I got to the store and saw another Head Cashier and she said you were supposed to be here... The head cashier I has already spoke to interrupted and said He called in. She then told me she (the other head cashier) was about to let you have it. So there is no communication. Another time I was sent to the garden center where at times it is extremely hot (later I found out this is where they send cashiers they don't want to be bothered with) I relieved a young lady for lunch who had been out there all morning. She asked me to let the head cashiers know she had been out there all day. When I told the head cashier that she said "She don't run nothing she's going back out there. So that shows how they treat their subordinates. So you would think they would have their stuff together NOT!!. One manager left to go to another store. I came in several times and commented to the head cashier that we were low on bags. It eventually got to where they had to go to Office Depot to purchase bags... I know this because that is my other part time job and I rang up the order. This was two months after the manager left, two months and no one took it upon themselves to check into getting some bags. I have to add this also when a cashier needs help they are told to call a number to get a head cashier. I have called the number several times with no answer, so I walk up to the customer service area to get help and then I get yelled at for leaving my register.

The head cashier that was getting ready to tear me a new one was in a cashier meeting sitting on the floor wrapped up in a blanket sleeping. Someone really to look up to.

At this point if I had a choice of going back to Lowes or living in a cardboard box I would choose the cardboard box.

Posted by Former Cashier


Former employee here. I'll give you some inside information on why customer service is so poor here.I was a cashier for less than a year at Lowe's. As a cashier, I admit that I knew absolutely nothing about products or how to help. This goes for most cashiers. When we tried to clock in or go to break, customers would ask for help and we couldn't. That's why associates appear to run when they see a customer, because they're trying to go to break and/or they know nothing. It appears that cashiers stand around and do nothing when departments are short staffed when we are doing what we're supposed to. No one is allowed to leave the register. Departments are at most 2 per section and someone thinks it's a good idea to send all salespeople home at 6pm when there are still 3 hours before closing. This leaves managers who will do anything to avoid the floor at all costs and cashiers who are clueless about plumbing or electrical issues. Salespeople get better schedules, while a cranky cashier might be working their 6th day in a row doing 10 hour days. Calling the store is a disaster. People can't even call in sick, so employees assumed their coworker pulled a no call no show so they're rude to everyone around them cause they're angry. Bad customer service is because of bad treatment of employees. Look at the associates eyes when you go in. If they look miserable, you're in for bad customer service not because they're inherently rude, but because they're exhausted from rude coworkers and poor schedule.

Posted by Anonymous


I work for Lowe's #2405 in Avondale, PA. The management team is horrible and treats the original hires pretty bad and are trying to weed us out. I got written up for something that every upper manager and our LP should've gotten written up for. The management team is totally bias and our human resources manager cannot speak respectfully when associates go to her. Our store manager screams and uses profanity with associates on the sales floor. VERY unprofessional. Wonder why the employee moral is horrible at this store. I may be receiving a write up/termination for a note that I didn't write. You can't contact a corporate HR about employee relations. What company doesn't have a number? Lowe's. Ever since my previous store manager was terminated, our new store manager is weeding through employees like it's out of style! This is THE WORST company I've EVER worked for. I hope someone from corporate sees this and contacts me. Because I WILL get a lawyer and sue for a BIAS store that I worked at.

Posted by employee


Lowes is the worst company to work for. They are liars and will find excuses to fire you for stupid reasons. That's why you can't find good service in the stores. However people will buy, but hope most will stay away as much as possible.

Posted by Anonymous


Lowe's is a rotten place to work. The wages are low, medical insurance is sky high, and management makes you feel like a piece of crap because the voice of the customer scores are low. They are low due to management/corporate​ constantly cutting hours. If you don't have enough employees to run the store and check people out, customers tend to get angry about that.

Posted by Anonymous


This is now what is called (LOF) Lowes of the future. Bring in the young with NO experience and we can train them. Lowes is slowly weeding out the salespeople with the experience one way or another. The management in lots of there stores just don't care and most of them really do not know the departments and really how to sell. They like setting in the back office out of the way and talk about how to get someone to quit. You can walk into Lowes and ready to work and hoping you still have a job. Upper management is creating a hostile work environment there. Yes I did work foe them till they force me out. The CEO of Lowes is just as bad they stop paying all commission to the sales associate and they took a big pay cut some up to 250.00-350.00 a paycheck try to live off of that kind of pay cut but the CEO still gets his million dollars of bonuses. They even took our 25.00 Christmas bonuses away, so I ask you thing next time you all go into a Lowes store and wonder why the salesperson really don't care or don't know what there are selling. They just take take take there pride there soul and there pay and what's left not a damn thing. That's why I don't shop there. Remember this this is the Lowes OF The Future (LOF) WHAT A JOKE

Posted by Anonymous


This is what is called (LOF) Lowes of the future. Bring in the young with NO experience and we can train them. Lowes is slowly weeding out the salespeople with the experience one way or another. The management in lots of there stores just don't care and most of them really do not know the departments and really how to sell. They like setting in the back office out of the way and talk about how to get someone to quit. You can walk into Lowes and ready to work and hoping you still have a job. Upper management is creating a hostile work environment there. Yes I did work foe them till they force me out. The CEO of Lowes is just as bad they stop paying all commission to the sales associate and they took a big pay cut some up to 250.00-350.00 a paycheck try to live off of that kind of pay cut but the CEO still gets his million dollars of bonuses. They even took our 25.00 Christmas bonuses away, so I ask you thing next time you all go into a Lowes store and wonder why the salesperson really don't care or don't know what there are selling. They just take take take there pride there soul and there pay and what's left not a damn thing. That's why I don't shop there. Remember this this is the Lowes OF The Future (LOF) WHAT A JOKE

Posted by Not Happy!


I started working at store 1761 in Alamogordo NM. a few weeks ago.The abuse I have seen is horrible! My co- worker who is a women has been treated like dirt, even hearing our departtment manager telling her to just go away when she asked him for help. She is a hard worker and has alot of knowledge on products and services. He offen talks to her in a belittling tone and acts like she is a waste of anyone's time. She has received many compliments from other co-workers and customers on her customer service skills and willingness to help other's..Did some research and found out he only got the manager's job because he is best friends with the area manager. Several complaints have been filed with our HR dept with no results.

Posted by Anonymous


I worked for Lowes and it seemed like it was going to be a fun job. Instead they would put you in different departments you had no previous knowledge about and when a customer would ask you a question about the department you would feel like an idiot. Human Resources was not very professional either. They never followed through on any benefit questions. They would blow you off making you feel you didn't matter.

Posted by LowesBoPeep


Ive worked at Lowes for over 8 years and since I moved from one store in Florida to a store closer to corporate.. I am almost ashamed to be associated with Lowes.

I love the company it's the management in my store I abhore. I just can't understand why, why, why this store keeps employing lazy good for-things that will walk in circles all day long take 1/2 hour 15 minute breaks up to 4 times a day. Ignore customers and MANAGEMENT allowes this.

I believe with all my heart that to help Lowes I need to provide excellent customer service, keep shelves stocked and "zone recovered shelves" at all times. I'm at my wits end..

When I walk thru the doors at Lowes I begin customer service.. zone recovery, and making my day a pleasant one. I'm furious that I have an ASM that is so lazy, I'm a famale and taking care of a department that demands a lot of attention. YET.. when I was placing 7 air compressors onto their shelves.. MY so called ASM asked if I was helping a customer I told him No.. I was putting product on the shelf.. His "grrr" answer was "Oh, ok" turned away and left me with NO help at all. What a slap in the face.. as a result of moving 9 air compressors by hand, 5 miter saws, 8 4 4-tool Porter Cable tool kits, and 4 Dewalt 4-tool kits.. with no help.. I now have a pulled muscle in my back.. I called in to let him know and his response was.. "Well call in tomorrow if you can't show up." All it would have taken was for him to show one minute bit of concern for an employee and give a helping hand.

I'm appalled at my ASM's lack of help. We have other ASM's that work with their people under them.. I pray that some day, I will too.

I'm ashamed at the stupidity that Lowe's allows it's so called ASM's to become. There are a few that warrant respect but the others are trash and should be thrown out with the garbage.

Posted by XRS5


I have worked for Lowe's now for over 5 years. Let me just start by saying that it has changed a whole lot since I started. First on the employee end. It used to be that hard work = recognition, raises, and chances to move up in the company. However, now, Lowe's has a new theory on how to get work done. First, they assign a particular job to the person actually responsible for the area the job is located in. Then, when that person screws up the job, instead of going back and making said person or people do the job right, they go and find the hardest working 3 or 4 people in the store to do the job correctly. It is always the same 3 or 4 people. These people, of course, are expected to also be able to perform their daily assigned tasks in a timely manner as well. They have also cut hours bigtime. On any given day, I may have to cover 5 areas of the store or more. One time, my co-worker was covering 6 departments at once while a staff meeting was going on.

That's another great example. They have call buttons in various areas. Each time a customer pushes that button, we are timed on how long it takes us to respond and turn it off. One would think that this would be in place to ensure a customer is actually taken care of in a certain amount of time, however, with badly understaffed departments by design, this is not the case. They preach that we don't have to know what we are talking about, just that we simply must go to the customer, turn off the button, and tell them that we are finding someone for them. Customers are not looking for someone to tell them that help is on the way in who knows how long, they are looking for help now. The reason we have to run to turn off the buttons in a certain amount of time, eventhough we don't know how to help, is that the button times are used to show how well a store is staffed. If the times are lengthy, then the store management is expected to find more staffing for the said departments. If the times are low, they don't have to find more help. This is how they manage to keep staffing low, and at the same time, present the appearance that they are staffed well enough to provide good customer service. If they don't have to provide the extra payroll, they have a better chance of opening the door to bonus land.

Finally, this year, they cut commissions to all employees. We used to make something extra for selling certain products. Now, we make nothing. Sure, they took half of what we made last year, and split it up over our 26 pays to compensate us for our losses, but, if you are like me, and spent copious amounts of time away from your department covering other areas, then your commission totals last year weren't that much. So, now, like me, you are making about 7k less than you were a few years ago, even with several raises. Some people are making well over ten thousand dollars less now and being expected to do more work.

Also, if they want you gone, you are gone. With the amount of policies they drum up in corporate, stating that you may be terminated for almost any of them, the store manager has an open book to throw at virtually anyone. Especially since they make you break the rules themselves by going to customer's houses etc. With the amount of rules one may be fired for, you are always just a boot push away from heading off the cliff. I've seen several people that either turned store managers or pets in for doing something very wrong get terminated themselves in a short amount of time for stupid reasons. They are only a page turn in the rule book away from being able to fire anyone they want. I've had senior managers lie to me about someone saying something bad about me in order to try to get me to spill some beans on said person. I had another senior manager ask me once if I thought that same person was "getting too old for the job". Funny that in both instances, though a few years apart, it was the same store manager over both of the senior managers trying to play games with me. That certainly rubbed me the wrong way. I also saw that same person get written up for something that no-one can ever remember anyone else being written up for. Petty S**t that you don't write people up for. That person has a target on their head for sure, however, they are a completely capable and knowledgable manager. I've never had a better manager anywhere at any job in my life. It just so happens that this person is nearing retirement age and makes a pretty good salary. They want him gone to be replaced with a new, fresh, yes man at a much lower salary.

Now to the customer end. Think, if you were treated this way at your job, would you perform well? Would you be able to talk to customers trying to sell them something, answer 2,3,4 requests for service at call buttons, and answer telephones, in three different departments, all at the same time? This is why you can't find service. It's not our fault. We cannot help that departments are understaffed or not staffed at all for hours at a time by design of our management. We try our best to service you, but it gets tiresome, and we frequently burn out from all of the BS. We hardly even know what is going on from day to day in our own departments. We don't know why so many things are so frequently out of stock. We wish we could do a better job, we wish we could be more helpful, we wish we would be able to help all of you, but we can't. It's out of our hands, it is corporate and management. My suggestion would be to find what you want somewhere else. Go back to mom and pop stores. Support your local hardware, green house/nursery, or flooring store. Chances are you will find better products faster, and they may not be made in China. Plus, you will find that customer service will be much better there and you will be helping out a neighbor, not a corporation that doesn't give a crap about you.

Posted by anon


As an employee of Lowes this is what happened to customer service.When the economy took a downturn the payrolls were cut.This is really the only controllable expense the store has.When you are asked to cover two and sometimes three depts. by yourself you get mad.They do not pay you to do the work of three(14.00 an hour)but you are expected to take one for the team.You are on the frontline while upper management is playing on I-phones.The customer is not mad at them ,they hate you.So day after day you get grief,you get tired of the grief.So you get your resume updated and start interviewing and hope you can work somewhere better.Lowes at one time took very good care of emplyees,those days are gone.By the way ,I worked for Home Depot also-same thing different store.

Posted by jonmako


Dealing with the public is always rough.Add on to that Lowes hires cheap labor,many p/t and seasonal workers and you have a mixture for constant foul ups.Also the management is trying to cut payroll as much as they can to improve the numbers and qualify for a bonus so Lowes is putting tremendous pressure on its employees to do the job of 2-3 people.Most of the customers I have dealt with are fine decent people and our a pleasure.Then there is that nasty lazy American entitled cancer that just spreads misery where ever it wanders.The ignorance and arrogance is why I leftthe company and the company will cater to this vermin because it does not want anything bad said about it.Lowes has no balls,contractors would buy a generator and return it when the job was done. Shoplifting is rampant and you will be fired if you stop anyone.This encourages thieves to come to the store time after time as they know nothing will happen to them. They stopped all employee incentives and the healthcare costs are insane.I could go on but I will close in saying you are asked to do work that any non retail company would pay you three times what Lowes pays and you take constant abuse by customers because you can not count on others in the store to do thier jobs.One thing though,the employees have your names and addresses so be careful how tough you are in the store,I know of two incidents where customers have been visited at home.

Posted by Anonymous


Worst company to ever work for. They don't care about employees, they don't care about anything but numbers. Disrespectful, arrogance, horrible management, and its not just my store, its the whole company. Everyone is rude. I've worked a lot of customer service in my life and Lowes by far has the worst.

I should probably find a new job.

Posted by Lowesguy


As a Customer Service Rep for Lowes Consumer Credit Cards, I just want to say the majority of you are idiots. You call us because you don't know how to add or subtract. Your statements confuse you, even though they are easy to read.

You cry because you got a late fee when your payment posted A WEEK LATE. What did you expect to happen?

Your 18 month promotion was accidentally put on as a 6 month promotion, and it expired 6 MONTHS AGO, and NOW you wanna complain about it? READ you statement. If you find any errors, call us THEN. Not far after the fact. We can't help you if you're too lazy to read your statements.

And, you... the wife, the husband, daughter, son, whatever. I don't care if you are the one who handles all the bills. If you are NOT the Primary Card Holder, we CAN NOT work with you. Even if you are an Authorized User. All that means is you are authorized to USE the card. You cannot make changes to the account. If it's not in YOUR NAME, it's not YOUR CARD. Accept it. It's the LAW. Not Lowes, the LAW.

The majority of our callers waste their time and ours with stupid questions that they could answer themselves if they took 5 minutes to read their statements.

Posted by Froggy


Good Day Everyone,
I was a manager at a Lowes in Florida for several years before I was wrongfully terminated because I caught the store manager performing a transaction that constituted embezzlement. I thought about it for a while then brought it to the attention of the HR Manager in the store. Another brought it to the attention of the District HR Manager also.
They briefly investigated and when he found out I went to HR I was fired six weeks later under a false and pretextual set of facts. Which brings me to how Lowes operates its stores. They have a flawed business model.
The reason there are so many complaints about inept customer service is because there is no training at their stores. That would cost money. You see the problem with Lowes is the way they have structured the way senior level management in the stores earn their bonuses. Their bonuses are based on their ability to control costs and earn profit based on total sales dollars. Not profit dollars just total store sales. Lowes as a corporation does not absorbed training costs that are effective at the store level. They only provide computer based training modules that employees forget moments after walking onto the floor.
The only thing store management can control at the store level are costs directly associated with labor costs. By keeping labor costs down it helps ensure their bonus. So when there are very few employees on the floor it is because it is close to bonus time and they are striving to keep costs down, or they have evaluated a targeted goal and ate striving to meet it. I assure you senior management does not give a damn about the level of customer service you receive, or how much of your time they waste. They only care about their bonuses period. With fewer people on the floor it means lower operating costs. In addition, when smart, hardworking employees start making too much money hourly they look for a reason to get rid of them also to keep costs down. I know because they bragged about their methods in meetings and on the sales floor with other managers.
So when you walk into a Lowes store and can't find a competent employee to help you it is likely because of good old greed by your local store management team trying to obtain their bonuses.
More specific instances to come as I am tired of being quiet about this. Just simply shop somewhere else if you want good customer service, because I assure you they don't care about your complaints. They only care about their bonuses.

Posted by FedUP


Where do I start,Canadian Lowe's:Lets go back to the day of hire,We all had hopes dreams and they fed into that.Some no most left H.D. to come here I am not one of them.It,s funny how after a few months you realize every one knows each other,And if H.R.does not like you well you stay where you are no matter your knowledge,Postings for jobs are done external and internal,Hire with in first before you take someone off the street or before you hire that friend of yours look whith in ,Also having to ask to apply for a job where u have worked for years and submitt a resume is crazy really people You have seen what we can do .Or no sorry you are to worried about yourself I have been thier a few years,I bet you they no nothing about me.I have tried applying for diff areas of the store and been told no ,no reason just no.My big regret is leaving the job I was at for nothing but empty promises.We need a Undercover boss to come in Hint hint ,easy to do store transfer they start the next day.Cmon in and see what really goes on.High School is great ,but I left there many moons ago.Fed Up

Posted by Anonymous


Up until recently I was a Lowes flooring installer for the past six years. The flooring products sold are the worst in the industry. Your told to install it but if it is defective you will have to eat the job. The laughable lack of management and inter-department communication within is a joke. They recently cut all flooring sales commissions and fired most of its professional installers to consolidate. Bottom line, if you forget those who made you successful and get too greedy, you will eventually loose your customers. Maybe its already started. How many store closures was that last year? 50 and counting!

Posted by firebush


Funny...

Most of the negative comments look to be coming from ex-employees (most likely fired) or bottom-tier employees (soon to be fired). "Bottom-tier" is my own definition. It is an employee that generally sucks...not dependable, poor attitude, low IQ, openly complains about wages ($8.10/hr...seriously? Cashiers are starting at my store a minimum of $2 higher) and finally they might be really ugly. These are the employees that are 1/2 warning from being fired. They were probably hired during the seasonal push and are considered vest fillers until someone more qualified comes along.

Myself...? this is my second tour as a part-time CSA and I could not be happier. The first time was about 5 yrs ago while I was unemployed. It was a descent wage (well higher than $10/hr) and the only reason I quit was I relocated. This time around I needed to supplement my income for something and they rehired me @ $1 over my last wage...5 years later. I certainly was not expecting that.

I will admit that I do not know everything about every department...no store can cross train for that. But I do know where most things are and I know how to get my hands on most information. For the folks I cannot help, I call the dept. specialist, mgr or CSA who can usually help. Of the four depts. I worked in, I worked diligently to learn all I could so the I could provide accurate information.

I will admit that a management team can make or break a store. I might feel differently if I were working in a store that was running in the red and did not bonus on a regular basis.

Just say'in

Posted by none


The employees for the most part try and focus on the customers as much as they can but when there are so many tasks to be done Lowes make cycle counts seem more important then sales. Managment needs to be restructured!

Posted by Just... A guy...


Ok, so I work part time at Lowes, and I hate them. Every thing I have ever order has been late. Don't bother with ordering SOS lights as the 2 weeks is really when it shows up. My last purchase was a stove and who knows when that will show up as I can't get a straight answer. Problem is, the people in the position to verify where you item is, are lazy and would rather chat with each other about they terrible decisions they have made that got them to where they are in life currently. you need to remember Lowes is like a High School for morons, everyone is dating everyone else and they don't care about the customer. They work on commission as well so they always push the higher priced item. go to Home Deopt, they cross train departments and don't sell on commission.

Posted by redvest


Being a former Lowe's employee I can attest to the fact that most every day was issues dealing with customer complaints. Legitimate complaints too. The workforce is so small at any given Lowe's store that there is no way all the tasks can be accomplished during your shift. Everyone is being written up for not accomplishing their tasks and even fired.
Management is the biggest problem. No concern for anyone except themselves. It goes all the way back to lack of experience at the corporate level. We all know what runs downhill and I can tell you there is a huge pile at the bottom of this one.
I was told by management to lie to customers and hide the truth whenever possible. When management was confronted by it by district management the managers would lie so the employee had to take the wrap.
If people knew and understood what goes on behind the scenes at Lowe's they would not shop there.
Managers also do not talk to customers. We were always told to take care of the customer, but when something went wrong or the customer reported it to corporate the employee would be written up.
All managers go through extensive training for months. This is a learned thing. They are told to act this way.
Lowe's is wrong in so many ways! I could tell you hundreds of stories that you wouldn't believe. The most unethical place I have ever worked!

Posted by Employee


As an employee of Lowe's, I could tell you stories that would make you cringe. The training sucks. We sit in front of computers and take lots of courses and quizzes depending on where we will be working. However, the computer training doesn't really make a dent in all the stuff we should/need to know. Paint people don't get specialized paint training right off the bat--it's offered maybe twice a year. I had to unlock the floor sander once, and had to guess at the combo because dept. manager was off and I was the ONLY one in the department. I also had to cover for another department, as someone called off. Customers need to know the reason why we can't get to everyone at once is sometimes we are covering two/three departments at once, and several of us probably closed the night before, then had to open. This makes you very tired when you get off at 10:30 p.m. (or later) then have to be back in at 6 a.m. or so. It's a little hard to smile when you are dead-tired and you have some condescending customer ask you a barrage of questions, then, before you get a word in edgewise, they say, "it's okay if you don't know the answers--just say so." If you shut the f--- up, and let me think, I'll be able to answer your questions!

Lowe's is just out to make money--they won't spend a cent on anything, especially training. We have rickety ladders, and just basic office supplies seem to be short on hand. The reason no one seems to know anything is because we DON'T. If you're lucky, you'll get an employee who used to be a former plumber, or electrician or really knows lumber, and knows their stuff. The majority of the rest of the employees (especially the ones who have been there maybe three years or less) won't have a clue if you ask them some really technical question.

Some words of advice/warning:
Do not order something over the Internet and expect to have it delivered. The system is messed up and every time there is an Internet order, it gets messed up.

Weeknights are better to come in and shop. We are not as crowded.

Lowe's drivers sometimes put in 12-15 hour days and they don't get to take a lunch or break. Why? Because management wants to schedule as many deliveries as possible in a day's time. So don't plan on having them drop by during your lunch hour at home and be able to get everything all hooked up. If the drivers run into a problem at the previous stop, it throws them off for the rest of the day.

Don't grab paint off the shelf and bring it to us and say, "I want it this color." The computer will tell us which base we need--if you want a dark color, we'll need a base 4 or 5. There's enough room in these cans for us to add tint. We cannot add a bunch of tint to ultra whites or base ones. Let us do our job.

Realize if you want the cheapest possible blinds/hoses/faucets/lawn furniture, that doesn't mean it's going to last forever. And if you really need to have $4 blinds to decorate your lake house, because that's all you can afford, perhaps you really can't afford that lake house.

If you need a custom match, bring in a paint sample that is as flat as possible. We cannot match round or odd-shaped items.

Realize YOU are NOT the only customer in the store. I wish we could have three people in each department, but blame it on Lowe's. The managers are desperate for their bonuses, and their job is to keep costs down. That means one person (or nobody) in a department. Unfortunately, you cannot get blood from a stone.

I've worked there a few years, and I only took the job because I needed something full time with insurance. I am not cut out for retail, and in the past year and a half, I've been hit twice by customers. One I was helping, the other hit me as I came around a corner, and no, I didn't startle her. I've never been treated like this at any job in my entire life. And yes, I have a bachelor's degree. Sad state of affairs when your education won't get you anything except a retail job. Hopefully, I'll escape someday. However, realize if you the customer are unhappy, so are we, as employees.

Posted by bobbyjoe


I work for Lowe's and LOVE IT. I am a cashier and think that I have one of the best jobs out there. I like the people I work with and the Head Cashiers and Department Managers are nice and easy going as long as I do my job. I have no complaints about my job.

Posted by Corporate America


Employees of large corporations can only do as good as a job as the company will allow. Please remember most of these employees are overworked and underpaid. With hours being cut to save money and the general public wanting everything for free with excellent customer this is what you get. Who is to blame? The sales associate ? I don't think so.

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