Lands' End Customer Service

Just received new catalog and nothing I'm interested in is available. This is ridiculous. You picture these items just as a trade I guess.

You must think your customers are stupid. You raise your prices twice as high and then say you're getting the 50% discount. What a f joke you guys are

I have been buying from Land's End for over 30 years, mainly due to consistent quality, pricing, and customer service. Recently, I ordered a corduroy blazer and pair of pants. A week later, I received a notice that the blazer was out of stock, being deleted from my order, but if I wanted to go online an order a different color or size they would honor the discount that had applied to my order. I went online and found the exact same blazer, size and color originally ordered. I contacted customer service via online chat, they said to order it at full price and then forward the order number and they would apply the discount, which I did. The new transaction appeared on by Visa statement, but not the promised discount. I sent the correspondence to Customer Service via email, they wrote back and promised the credit would be issued. Seven days later, still no credit posted to my Visa account. I notified Customer Service that I would file a dispute of the whole transaction with the Bank that issued my Visa card. The only response is that they are really busy and it may take longer to respond. Message received is that they don't care about Customer Service or retaining their long time customers. I am saddened by the fall of the once great catalog/online retailer. Very sad.

I have shopped with Landsend dince the day of canvas bags. Have loved it, but no more. Especially since Sears came and went. I have ordered in the past few years 4 different items/pants
1- pants were 6 inches too long
2-pants after a few months developed holes/ skimpy material
3-pant were enormously too big
4-0ants had oil stain on leg
Your website is annoying and quality of clothing no longer good. Sorry I will
no longer buy from you.

08-05-2023 - I bought Lands End shorts and short sleeved shirts exclusively all through the 1980's and 90's. No other every day clothing did I buy or wear, used in winter and summer. I kept about 15 shirts and a dozen plus shorts ready to use at any time. At least a half dozen never opened or worn of both on hand at any time. My shorts were NOT the shorts they advertise/sell but their swim trunks with the ventilated liner (a much better product at that time). Then their quality rapidly declined. The original country that manufactured their products changed to multiple countries. The material became thinner, the shorts draw string, cheesy thin (several broke) and to short. The buttons started falling off the shirts that tore rather easily unlike their earlier products. And worst of all their inflated prices about twice what Amazon sells comparable products for. The final straw was one late night I had one of their phone reps on the phone and trying to tell her my requirements for the clothing that I wanted before I placed an order. We were not on the phone very long before she said to me, call back when you know what you want. Click! She was done and so was I which drove me to Amazon which turned out to be a much better product at a much cheaper price. I Loved and believed in Lands End, but no more. It'$ alway$ about $$$'s, not quality.

I have purchased from Lands End for 40 years. Not anymore. The quality of their clothing has been changing over the years. It's now pathetic. Two supposedly identical products are drastically different, fabrics are cheap,and prices have soared. Makes no sense. The original owners must be turning over in their graves.

I tried to order a jacket. The website said they don't ship to my address. I live in Minneapolis, MN. I've ordered from Lands End before. ??????????

I used to like ordering clothing from lands end. Recently received a catalog in the mail. I will have to say that I do not like the format!

I ordered (3565268, 3564906) at a local store on August 1, 2021. The Store representative told me that two week turn around time was needed for my order, because the orders included Personalized school logo. I call them at the end of two weeks and the customer rep tells me that it's in progress and will be shipped shortly. Now it's been three weeks already and today is August 23 and the their website shows the status as In Progress. I call them. They have no further information other than they are in progress. Have no idea when they will be done or when they will be shipped. My son's school started today! This is very poor customer service.
SK

I have always loved buying from LandsEnd and purchased items there regularly. This year, I decided to buy everyone Christmas pajama pants for the whole family to lift up everyone's sprits during this pandemic. I never received notification of my order so I called them up. the person I spoke to said I was called and emailed that there was a problem with my credit card and the order was cancelled because I did not respond. I am home everyday and my phone is always fully charged. I never received an email nor did anyone ever call me about my order. I am extremely disappointed. I then went on The Black Dog Website and ordered my pajama pants for the family there and promptly received a notification for my order. Quite a different experience. They follow through and there was no problem with my credit card.

Hi..to all woman customers that had ordered petite small tank tops for over several years were great/quality/material and whom from as printed rear neckline of tops that states LandsEnd..
Made from Bangelish Terrible/Thin/too big and I ordered petite small and
it fitted as womans small, rear neckline too low,under arm pit too big.
All have been shipped back.These were my normal correct sizes for many years.
Its likely was defect.
So I will try XS and waiting for arrival,lots new colors.
Of whats going on there's been awful material changes, we as a steady customer for many years we know this.
Just to let all of you ladies know.The tops are absolute great for tennis players and when wearing with tennis skirts.


Made from China,Jordan,Hondurus were the BEST cotton tank tops! 5*****

I recently returned two items in almost new condition. I was offered a fraction of what I payed for the items. I attempted to exchange 2 items for one new item and mentioned that I had a half off any new item coupon. I was told that if I wanted the new item that I would owe half the price of the new item. That's right basically I was offered nothing for the two items I returned. Terrible customer service. Will not shop with lands end in the future.

I had the oddest time today trying to exchange an article that fell apart. They seem to have added a layer of poorly trained people who appear to be working from their home. They are not very good and I finally hung up and redialed hoping to get the wonderful Midwesterner that I have grown accustomed to. No go. Really a shame.

I've been purchasing Lands' End swim wear for more than 20 years and was accustomed to high quality materials and workmanship that usually resulted in a swimsuit lasting several years. I began using a new swimsuit from LE in mid-Jan 2016, but was dismayed when in late Feb the fabric across the backside began disintegrating. I ordered a replacement on March 1, only to have the same thing happen again less than four weeks later. This time in addition to the backside, both side seams began losing their integrity. When I complained to Lands' End customer service I received the following: "Thank you for writing to Lands' End. The Industry standards for swim items are for three times a week pool use for three months. That's even with rinsing after each use as the chlorine will break down the Spandex while using and it's almost impossible to get it completely removed with rinsing." So basically, LE is selling swim wear that cannot be used for swimming. Using their industry standard formula, a suit can now be expected to last just 36 uses (3 times per week for 12 weeks, roughly one summer). Yet neither of the two suits I've used this year lasted this long, and the second one began to disintegrate after just 15 uses, less than half the so-called industry standard. Lands' End was once known for its high quality clothing and swimwear that could be counted on for several years of use, not just weeks. Those days appear to be long gone.

I've been a Canadian customer of Landsend for many years. A few years they changed their delivery system for Canadian orders to something called BorderFree. The new system is terrible. For instance (and here's something they DON'T reveal on their website) Canadians cannot exchange items that don't fit. You have to send them back (and pay the return shipping) and put in a whole new order. And yet, the order form sent out with your order has the same "exchange" area that's on the U.S. orders. So if you don't know you can't exchange an item, you would fill out this form and no one ever tells you that the requested item WON'T ARRIVE. The only reason I know this is because I just spent 10 minutes on the phone with two customer representatives trying to find out where my "re-order" was. Yes, that's how long it took to admit that Landsend WON'T exchange items for Canadians. Incredible.

I am looking for a brand of swimwear called Swankini. Will you be carrying it?

I returned a coat via UPS to Land's end 11 days ago and they still have not issued a credit to my debit card/checking account. I spoke with one of their customer service reps last night and they basically told me tough darts. It was recd by them and signed for at 10am on 1.2.14 - 3 days ago I called my congressman and left a msg re how they are able to hold on to my money. I will follow up tomorrow, too. Be careful ordering w/ them. Better yet, find another vendor.

My son's school requires him to use your uniform necktie. $20.00 is a bit pricey for an elementary student's tie. I was only able to buy one at the beginning of the school year. He has since misplaced it by changing his clothes for an afterschool activity. Now I have to purchase another $20.00 tie. Please lower the price because I'm sure this wont be the last time I need to buy the same tie since he's only in the 4th grade.

Thank you

When something is back ordered, they say that they do not bill until it is shipped. But, this is not necessarily the case. My items are not due for 2 weeks + and they submitted a charge to my card early. I did not have sufficient funds available so I was hit with bank fees. My plan was to put the money is just before the shipping date not 2 weeks + in advance. Spoke with 2 impatient customer reps before speaking to a 3rd who explained that this is what they do. One rep even called herself "stupid" sarchastically and then said she would transfer the call. I did not yell, curse, make threats to not shop there anymore or anything like that, but was still treated like a nasty customer. I patiently and thoroughly tried to explain my situation. I did raise my voice a little but it was still within professional limits. I love Lands End items but their customer service reps are insensitive, don't listen, defensive, don't always know what is going on, and are aggressive. Sorry, but it is what it is and that is how I am calling it.

I purchased 8 shirts online but returned 3 of them at Sears. They never gave me any credit for those three shirts but instead they claimed that a gift card was issued. When notified that the gift card had never been delivered to me, Lands' End gave me back the credit which happened three months later and I didn't notice it on my statement. This means that I got credited back to my account twice instead of once. Therefore, Lands'End presumed that I was trying to get away with it. The representative was rude and raised her voice at me and threatened with a collection. if she had been more patient with me while I was going through my statements online, I would have solved the problem by paying them back one of the two credits. I resolved the whole issue by calling back and talked to another person. I will NEVER order anything from them again.

Well, I've been waiting an hour for a human being to come onto the phone line at Land's End. I am calling on a Saturday evening from California. will both get you through to their automated robot answering machine. The initial voice recording states that a customer service representative would be with you 'in just a minute'. Yeah right. I also tried their online chat. That wasn't working either. If Lands End cannot man their phone lines or chat service adequately, then they are not providing any quality of customer service.

I bought a bathing suit online at Land's End (I'm from Ontario, Canada). They "proudly ship to Canada" with $7.95 shipping! Yeah, right. That's BOTH ways if it doesn't fit or look right on you!
They also charge your credit card right away (I think it was within 2 days) but tell you that you have to wait 4-6 WEEKS for your return to be credited back to your card.

FOUR to SIX WEEKS??? That's unacceptable. As well - I paid $12.95 for shipping to my house (right across the border from Detroit - I could've drove there cheaper) and I now have to pay $7.95 to return it and wait 4-6 weeks. Their shipping labels were difficult to read - you can't just ship it back to the company, it has to go through some brokerage in Ontario

That's terrible customer service and excessive shipping fees. I won't be buying another stitch of clothing from Land's End - ever.

I find the company's double charging for delivery and returns unacceptable. Most other online companies will either offer free delivery or free returns, in some cases both! I will therefore not order from Lands End again.

I have been through such a saga it is too much to write. Just know that tomorrow I am going to look up the CEO and write a letter. I am going to try to reach a supervisor and complain about the nasty woman I had to deal with from customer service. The very sad part is that the very nice woman at Sears Lands End store had to deal with her for 10 minutes and I could see she was horrified by this woman. Then I was on the phone in the store for another 15 min. ATROCIOUS. It is all due to numerous returns Ive had to make on the same item because of terrible quality. And because this woman was so nasty, I have decided I am done. No coat is worth this. So I told her to forget the whole thing...they are losing a customer.

I bought a pair of children shoes, 93084 897, size1M. For the life of me, I have to throw the shoes out. These awere not made for human feet. The shoes are IMPOSSIBLE to wear. My son cannot get his foot inside. Who in this world approved the fitting of these? I always considered Land's end to be a good, reliable brand, but I have my doubts now. Your Commercialization department needs a complete overall, meanwhile, I will have to suffer the loss.
I would like to send them to you so you can see what lousy product you allowed to be on the market.
Sincerely, T. Matos

Hello, I love all the products from Lands End, but must add my comment to the growing list of folks who have had difficulty with the zippers on the outdoor coats & jackets for both men & women. I recently purchased a men's winter Squall jacket, & even after reading the reviews about the zipper, I need a good outdoor jacket I can count on. Well, indeed this is what I experienced . The zipper is VERY hard to line up. It takes many tries to hear the small snap sound it makes when it finally engages. So I tried rubbing hard soap on it, WD40 on it. They helped the connection in a very limited way. At last I resorted to a safety pin to hold to closed in position and have to STEP into the jacket in order to wear it. I'm 78 yrs old & would like to rely on a good zipper. I've had many Lanfds End coats & jackets in the past & needed to replace my 13 year old squall jacket. Thur zipper supplier used is ruining your reputation!

I had a large mail order return. I took the order to the Sears store at Towne Center Mall in Kennesaw, Georgia. The clerk's name was Tori and she was phenomenal. She made the chore pleasant.

Lands end is outstanding with customer service and returns. I always go to the lands in in the harford mall In Maryland. The sales people are always so helpful. Right when I walk in the door they are greeting me and asking if I need help. They always look out for their customers and do the best they can for them. I have never had a bad expierence. EVERY store should have employees like these girls. They deserved to be recognized. They always do the best they can to help me find the right item that best suits my needs!They know everything about all their products.I have never had issues with a return. Even if its an issue with an item from years ago that ripped. They return it and help me find a new one. LOVE LANDS END

I think it is worth mentioning that Free Shipping is offered very rarely now, which is a shame. We used to buy a few things here & there, and with the free shipping it was worth it. But now it seems to only be offered for purchases over $50 - that is too high for Canadians also paying duty & taxes. I suspect there are many more people out there who feel the same way. Paying $6 shipping + duty for a $12 t-shirt is silly. So we don't even look at LE anymore.

LL Bean offers free shipping 24/7 so we are now buying exclusively from them. So far their customer service has been excellent.

Very good customer service. Friendly US reps. Products, though not cheap, are good quality.

A word of thanks to Land's End is long overdue. Over the years I've purchased a variety of items. Obviously I like your products but what really impresses is the quality of your service especially for making adjustments and/or returns. Whether a problem is handled by mail return, drop-off at Sears or phone call with your friendly, well-trained customer service personnel--I've consistently experienced efficient, no-hassle help. That feeling of trust with Land's End keeps me one of the customers interested in your next catalogs.

I placed 3 orders with Lands End 0n-line. I needed some questions about delivery. When you call the 800 number for customer service "You get a live person" that person does NOT transfer you to someone else , they pull up your order and give you the answers. You don't have to hit 1 or 2 or 3 for ANYTHING. You talk to pleasant people. I'll put them up against any other company for great service. Tell who or how they could be any better. Jerry

Zappos is one of the three top companies I order from. Consistently SUPERIOR customer service, followup, communication, etc. etc. I wish my son could get a job with them.

Lands End is one of 3 companies I recommend for superior customer service. They are the benchmark as far as I am concerned.

Great prices and great products. Coupons and pet gear are an added bonus! I've only ever had 1 issue - bought from home and shipped to vacation house via fedex. Order arrived 6 days later cuz Land's End was calling house phone to verify that it's 'okay' to ship to another address. The verification is fine - it's that I wasn't warned to expect it otherwise I obviously would have checked voicemail while out of town. Other then that, showing my love...

Very good customer service. The representative was very kind and knew what she was doing. Order correction was completed with ease. I am very impressed with Lands End customer service.

I have been buying from Lands' End for over 20 years. I used to enjoy placing phone orders because the customer service people where always so pleasant and helpful. Now with on-line ordering I only call if I have a problem and they always handle it promptly and efficiently with a voice that smiles, no matter who I talk to or the time of day I call. One of my favorite companies for quality and consistency.

I have never had a problem with Lands End customer service. I've been satisfied with most of the things I've ordered and the couple of items I was dissatisfied with were returned/exchanged with no hassles. Customer service persons were very polite and friendly.

Lands' End customer service is GREAT! I have spoken to many individuals at their customer service and every single one of them are outstanding and extremely helpful. I work for a nonprofit and we had a problem getting our tax exempt status go through so we were not charged tax (which happens ALL the time), so I continually have to speak with customer service reps from companies. I am blown away with how great their response rate and professionalism is! Keep up the good work!

Picked up phone immediately and solved my issues easily.

Excellent customer service experience

Land'sEnd Germany-best experienc!

I work for Lands' End Business Outfitters. I have to say they are the best company I have ever worked for. They seem to genuinely care for all of us: employees and customers. We receive frequent training and coaching, with customer service always being the priority. How can we serve our customers better? That is our constant goal. We love our customers... just call us and see for yourself...

I am an employee at lands' end in the uk, and just wanted to say quickly that it is the best company i have worked for and have a genuine interest in your well being. i am proud to say that i work here and we all appreciate your business.