Customer Service Scoreboard
Why is the kindle Wi-Fi connection so poor, it is very clunky, my iPad and iPhone connects with ease but the kindle connection is so 20th century check this, confirm that, the screen is so poor I can't gent to the confirmation section. For heavens sake moved on from such a clumsy interface
I searched for my works and nothing. How come terrible books by republished authors get promoted and never a new author? I have several books in self publishing and would expect to at least be able to find them in a search engine.
I checked to see if by chance I made a mistake and no, I did not. They are viewable by everyone. Better off just deleting them and finding an alternative way to get people to notice.
Thanks for nothing Kindle.
Kindle paperwhite every week have to reset due to white screen. Sort it out for God's sake.
While I prefer real books, I need larger print and having a backlit page is awfully nice for bedtime reading, so have used either a Kindle or Nook for over 10 years. However, that is the extent of the advantages of a Kindle. There is so much wrong with them. Why is it so hard to organize the books? Why is it so hard to organize read and unread books - I should be able to just open it and find the books I haven't read yet. Instead it leads with books to buy. Why can't I adjust the size of print outside of the books? While a major reason for owning one of these is to be able to enlarge the print, the font size in the interface is impossibly small. It is also difficult to search for new books to buy as opposed to the ones Amazon is pushing, I end up using my iPad to search and buy books. Over the time I have owned an ebook, I'm amazed that the os has not improved. When compared to all the changes with Apple, android, and PC's, kindles are archaic, on par with DOS from the 80's.
The 2022 Kindle update has resulted in countless hours wasted trying to find titles on my Kindle. Why on earth replace a system that was working well? I have over 250 books in my kindle library, and it has now become impossible for me to find the new books I have purchased; they're all mixed up with the ones I have already read! I used to keep all my titles nicely ordered under Collections, ie: books I had read and finished, books for which I wanted to buy sequels when available, reject books, reference books, etc. The only items not in a collection were the new books I was planning to read, so they were super easy to find. Now, there is no way I can find the new books I want to read. If I try to filter by "Not Read", I get 156 books! Most of those I consulted after reading or did not close at the very end for some other reason (sometimes because there was an appendix I did not want to read).
I am a former Kindle lover who is very unhappy. I feel you have done your customers a grave disservice by complicating the purchase process. Discontinuing in app buying wouldn't upset me except for the fact that that a clear and easy 1-3 step process has been made into a monster inconvenience with additional steps and horrible search process.
I returned several kindle books a few days ago and they were happy to do so. But when I realized I had a book already I came back to return that book and they said they couldn't return it because I had too many returned ebooks. When only a couple of days ago they let me return 8! Had I known about this ebook already being in my library I wouldn't have purchased it. I'm fed up with Amazon and will no longer be using their services for the rest of my life.
I have had a Kindle for many years i use it often and it os important th o me. In that time i had one major pronkem which wzs referred to a competent and thorough profes zional.nsl who solved the problem
I have had another problem this week. No human reponse. Instead a useless, frustrating, and timr wasting experirnce
I hjave a Kindle Oasis. A few days ago, Amazon deployed a new software release that changed the interface completely. With it they 'lost' functionality. Where you have a book with cross-references, you can no longer navigate back to the starting point once you have gone to the cross-referenced section. Instead, you go back to the top library. The lack of this feature makes using such books basically a waste of time.
When I turn my computer on, my kindle light turns on and then I have to turn it back off. When the kindle is off and I turn my computer off, the kindle light turns on and then I have to turn the kindle back off again. When I turn my kindle off, I want it to STAY OFF! So please fix this problem ASAP in your next firmware update. Also, my kindles have a bad habit of locking up. You can tap on the screen till the cows come home and nothing happens and the only fix is to turn it off and then turn it back on.
Every update y'all make pisses me off.Kindle books stay on my home screen, despite every thing I try. New ones, old ones, letters saying my loan ended. BOOKS I HAVE NEVER BORROWED.
WTF is this arrow up/down easier access to voice (that I have disabled). It gets in the way of me back paging. Bad enough y'all retroactively added Alexa to a device that did not originally have it.
NOW y'all have this "swipe UP???" to remove pages. WHY?. What freaking natural movement is swiping UP on these devices.
Just, screw these things. My bf of a decade gets me one every 18-24 months as it is bc they start to run like dung due to all the UPDATES, likely intentionally slowing these damned devices down. I have funds for the new Samsung, thanks bf, no more Kindles.
Need access to an email from over 30 days ago? Ha! Only if you download all million years of emails onto your device. Print from your Kindle? Maybe. Yeah, it worked yesterday but today? Not even gonna open the attachment.
Nothing you have done after market to devices has made me happier, made use easier.
Some time ago, I purchased a Kindle from Amazon.ca. Subsequently, I purchased a number of ebooks in both the US and Canada. Today, I discovered that if I take my Kindle on an international flight or cross the Canada/US border I can no longer access the ebooks which I have purchased in the other country. No where, that I am aware of, does Amazon tell its customers that they will not have access to the ebooks that they paid for if they travel abroad. In other words, taking a Kindle abroad is a waste of time and money, especially if you purchased ebooks from Amazon to read while travelling. If I had purchased physical books from Amazon, I know that this would not be a problem.
So, my complaint is that I was not made aware that the ebooks that I bought were geographically limited making the device, a Kindle, which I purchased useless for what I believe is a reasonable use case.
Just read the comments by Scott Capurro and have a similar experience to share. I bought a Kindle ( waterproof model...yay!) back in December, 2018. Two days ago, I found it would not charge, nor would it open. I called Kindle Support. The agent had me try a list of actions to the Kindle to try to fix the problem. Nothing worked. The agent finally told me that my Kindle was "dead," that the warranty was expired, but that he could offer me a 15 % discount on a replacement. I asked him why I should buy another Kindle that may die in two years. He said that he understood my feelings but that was the best he could do. My recommendation is that you avoid buying a Kindle. Save your money and download the Kindle app to your phone. I can say that it appears to work well, and may have a bit more user flexibility as well.
For many years I would have no problems purchasing books through amazon and read them on my Kindle. A few year ago, I must have input a wrong password when signing into my kindle account. Usually, on sites with logical security measures, I would be asked to re-enter the correct password, but not here at amazon!! Instead, inexplicably, it created ANOTHER ACCOUNT. I did not notice this until the other day while trying to read my purchased books on the cloud. The books were not there because they were on the other account. The original account had an old cellphone and old address. Let me clarify something first, I HAVE THE PASSWORDS TO BOTH ACCOUNTS, I HAVE ACCESS TO THE EMAIL ASSOCIATED WITH THE ACCOUNT, AND I AM ABLE TO PROVIDE ALL THE DATES AND RECEIPTS OF MY PURCHASES. However, this did not seem enough for customer support agents to bypass the two-factor authentication for which the code goes to my old phone. They will not let me into my account because I don't have the correct postal code??!!! If i cannot get access to my purchases, I will be taking legal action to get refunds for the 100's of dollars worth of books I have purchased over the years.
My Kindle is broken - the battery is empty and won't charge. Otherwise it's in perfect condition. Now I'm told by an Amazon operator that it is out of warranty, and I can buy a new Kindle if I like with a %15 discount. Why would I buy something that will stop operating properly, even when it's well looked after? This is VERY frustrating and not the kind of service one expects from Amazon. Very discouraging.
This is probably about my 6th KINDEL, Most of the time I would give it a 7.5 out of 10😀. I bought this one fresh from the factory the day in was out for public sale. It is the year model (2017). 😕 Sadly I have to give it a 5.
Most of the features are the same (and that is the good news). And my problems might just be with my particular KINDEL. Beginning with the keyboard; the data space (or whatever) that is associated with it is misaligned from day 1. There seems to be little clearly designated internal space for the alpha, numeral, symbol spaces, especially with the right side (in particular the letter l and symbol !),
the space board is to close. It often (7/10 times), clicks away from text completely, closing and mostly saving what you were typing.
I bought an SD card, once open the little door will not properly align. I ended up having to tape door shut. Which brings up another problem if the device gets hot, the tape loosens, the little door shifts and SD card pops up.
As I said all in all I like the device, (KINDEL) and would not hesitate to buy another in about 18 - 25 months, which is how long mine lasts. 😀
We bought a nook and couldn't read it from our PC. After buying a kindle (because we read that nook and kindle were compatible) we couldn't figure out how to download the nook onto the kindle. Within the help function, we found a very helpful person who was able to download the appropriate app so that we can read the book on our kindle. We can't remember her name but we are very grateful for her patience and knowledge.
Unable to download the following two recent purchases
Order Placed on Thursday 23 April 2015
Descartes' Error: Emotion, Reason and the Human Brain
Kindle Edition
Sold by Amazon Digital South Asia Services, Inc.
Order #D01-1554634-5285402 / Placed on Wednesday 22 April 2015
The Misbehavior of Markets: A Fractal View of Financial Turbulence
Kindle Edition
Sold by Amazon Digital South Asia Services, Inc.
Unfortunately the after hours (from PST) are not English as first language persons and it is extremely difficult to get concepts across to them.
I am NOT racist-I have simply noticed that it is much easier to speak with someone during the day (a primary English speaker) than during evening hours.
I just called and had a wonderful experience with them !! A customer service rep called me immediately and walked me thru the trouble shooting process and determined that it was the kindle that was defective....they are sending me a new one in 2 days !!!This is my daughter's 2nd defective kindle which has been a little annoying, but we purchased a 2 year warranty and it has been well worth the extra cost !! hopefully the 3rd one will be the charm and not defective as well!! As far as customer service goes, she was great !! I think her name was michelle!!
I recently had to get my Kindle replaced due to the screen jumping, and lines running together.
I was really happy with the service, as I received my new Kindle within 2 business days.
When using my new Kindle though, I have noticed that when I go to a site, where I would need to type in my location, such as realtor.com, or weatherchannel.com that there were already places I have never heard of typed into these...it makes me wonder if my Kindle was indeed a refurbished Kindle.
When I called Amazon to make sure my old Kindle had been received by them (so I did not get charged for it), the person I spoke with said my Kindle was a new one, and not refurbished, but, I do wonder considering that it had specific areas already on it.
Other than that little blip, my service with Amazon has always been extremely good!!!
My wife is now a former Kindle user due to the poor quality of the device, a Keyboard. While we applaud the fine support from the tech staff, the device is poorly made and doesn't perform. Her next contact will be to inquire how she can recover her purchased books and transfer them to a more reliable, non-Kindle device.
I Drew A Blank On My Kindel And Called Tech Surpport. I Want To Say The Individual I Talked To Was Extremely Supportive As Well As Patient, Conversive And Helpfull. I Can Not Say Enough About The Time And Very Long Patient Assistance She Offered. Thank You And She In West Virginia.
Phil Brockelman
What a great site! Followed the directions and got a call from a Kindle Customer Service Rep and she was so helpful. Although my problem stumped them, we worked through 90% of the issue and they are going to continue to resolve this week and promised to call me back next Sunday at 1p! Thanks for the info on using this site.
I posted a negative comment this afternoon about replacing my replaced kindle - first one inside the i year warranty and second one just outside the 3 month replacement warranty. Both had the identical fault. I complained after speaking to the first person and having then asked for his manager was refused a free replacement - just offered a £40 reduction on a new one which I refused.
BUT then I asked to speak to someone more senior - he is sending me a replacement kindle free of charge tomorrow after I explained my anger. He was polite and helpful and offered exactly what I thought was fair. Maybe only senior staff can do this - anyway it is obviously worth speaking to a member of the senior team.
The last time I called customer Service I couldn't believe how helpful the Rep was. I said I'm glad you have a brain, most custom. Serv. Reps I talk to r outta country and very rude. The Rep instantly replied "yes, here at amazon were allowed to keep our brains ". My kindle stopped charging and I hope I'm so lucky with the next Rep n that everyones comments on here are true! Fingers crossed!
I called Amazon because my 2nd gen Kindle's screen went black in the right hand corner for no reason (no drop, contact with water, etc.) After troubleshooting with no improvement the customer service rep immediately offered to replace it with a new Kindle at no charge and get it to me the next day. Great customer service and I love my Kindle!
My Kindle Fire developed a software issue and was having problems turning on (not really a fault of the machine itself, it was due to some operator error). I went to the Amazon customer support site and gave them my number and they actually called me within a couple minutes which was nice since I didn't have to deal with a automated phone system or wait 30 min on hold, I was speaking to a representative within minutes of alerting them to a problem. My kindle was still under warranty, and after attempting a manual reset which didn't work the representative told me that Amazon would send me a replacement Kindle Fire immediately and all I would have to do is return the broken one in the shipping box that the new one came in, they even sent me an email with paid postage to affix to the box. I got my new kindle in about 5 days, it seemed to be unused with no scratches or damage, I am not sure if it was actually new but I suspect it was one that was returned to them within the first 30 day return period. Anyway, the process couldn't have been quicker or easier, and I was really relieved that they honored the warranty without any hassle or loopholes. Wonderful customer service and I am definitely going to stick with Amazon for a lot of my future purchases.
I merely want to add my personal opinion to this comment section. I am 55 years old, disabled and by no means the world's brightest on any computerized device. I am not illiterate but definitely lacking advanced abilities so I want to give Amazon customer support kudos for being the most helpful, knowledgeable and friendly support system I have ever had the necessity to use. There are many companies that could learn a lot from Amazon. I will use Amazon as a market source more readily because of their customer service. Thank you, Amazon.
My Kindle wifi keyboard screen went when I was using it. Called Amazon yesterday and Customer Service was amazing. They said they would send me a new one and it arrived this morning, less than 24 hours after speaking to them! I have 30 days to send my broken one to them.
The customer service is second to none, totally amazing. I wish all companies customer service was as good as this. Thank you Amazon.
I have had the original Kindle since they came out and decided to upgrade to the Kindle Fire HD. I just want to say that I am just getting started but the Customer Service is absolutely AWESOME...Never had some prompt, friendly people in my life on any product I have ever owned. Please if you are thinking of Upgragding GO FOR IT. These people will guide you every step of the way.
We are proud to recognize the companies providing the best customer service each year within their industry.
Review the Kindle return and refund policy at ReturnsAndRefunds.com.
Get immediate support for your Kindle questions from HelpOwl.com.
View thousands of Kindle user reviews and customer ratings available at ReviewOwl.com.
