Jiffy Lube Customer Service

I took my car into Jiffy Lube at 13801 N 32nd St, Phoenix AZ 85032 for an oil change today. I got out of my car and went into the waiting room passing a very upset young female employee. Her language was incredibly inappropriate, using the "F" word repeatedly. She seemed to be mad about something going on with her computer. I will not be going back to this location and may stop using Jiffy Lube entirely.
Also, why are most of the employees standing around smoking every time I go there?
I saw a sign while waiting that said that all employees are certified professionals. Really???

Can someone explain to me why the Juffy Lube on Abercorn across from Publix is charging 555.00 for brake repair and YES I can send you a copy of the estimate. I know thing are a little expensive but.....

It Seem That A Differant Justifyable Amount Is Always Charged For An Oil Change For The Same Exact Car All The Time.make It Scam Free

#JiffyLube #SpanishFork

DESTROYED MY TRANSMISSION!!!! DO NOT GO HERE FOR ANYTHING
I recently went here for what I thought was going to be a quick oil change. They came and told me that my transmission fluid was low and asked if I wanted to top it off. I said OK. Me and another guy were in the waiting room, so there were only two cars in the bay, but both of us were commenting how jiffy should not be in their name because it seemed to be taking them forever. They had a glass door so I kept looking out there and three maybe four mechanics kept running back-and-forth between both cars with one guy kind of pointing out things in between. They seemed to be completely lost and confused. I was getting extremely nervous because in 35 years of having cars, I've never seen anything quite like these mechanics running around looking like they were high and incapable of doing two simple oil changes. They came in and tried to sell the gentleman on a bunch of things that he didn't need either. After I left, finally hours later, I was driving up the street and my car slipped into another gear. I didn't think anything of it so I slipped it back in and drove home. About 10-15 miles later on another day I was driving down a hill going to a park with my daughter and puppy and the car slowed dangerously unable to maintain the speed we were at. I was barely able to get off the road into a parking lot safely. The transmission was completely shot. I called Jiffy Lube and they promised that any damage they did they would fix and to keep my receipts for that and rental car so that I could get reimbursed but that they had no one at the shop that day that could help me and I needed to call their corporate office on Monday After having it checked out at the dealership on Monday I called them back and confirmed to them that the transmission was now shot and had to be replaced and that I had spoken to four different transmission shops, and all of them said you do not top off transmission fluid when there's already transmission fluid in there because it makes it run hot and burn through the gears. He apologized for their mistake and told me to call the corporate so that I could get it handled but asked me to wait a few minutes so he could call them first. I did and they never called me back so after hours of waiting, I called him back and he said they would handle it. I asked him if he had spoken to them, and he said yes, after having lied to me before and saying that they would not be in until late that Evening and I should wait till then. Finally, I did get a a hold of corporate, and the non-gentleman started by screaming at me in a threatening tone and volume saying "I don't know who told you. We are responsible but we're not and we're not paying for anything" I explained to him that they said they would take responsibility and he said it wasn't his fault and that they do thousands of these and they've never had any problems. As I can see by all of these one star review with complaints obviously they have a lot of problems. Not the least of which is that they are having people work on cars that don't know what they are doing and destroying those cars in the process. If they don't know how to do these things or the consequences of topping off transmission fluid then they should not be touching your car.Here is a video explains why you don't change the transmission fluid in a car especially a GM which my car is https://youtu.be/ctpVCWjd8b4. This company is criminal and I will be suing and and reporting them to all the appropriate parties. They claim to be professionals but have no idea how a car works and never should touch your car. I'm a single mother of a special needs child and now I'm without a car as I struggle to try to figure out how to pay for a new transmission and have no rental car because Jiffy Lube did not keep their promises. They do not stand behind their work or consequences of their work. Not only that, but they charged me double for an oil change than what the dealership would've charged me.

In April 2021 I took my 2017 Toyota Camry LE for a synthetic oil & filter change at the Jiffy Lube (JL) store #248, address: 424 King George Road, Woodbridge NJ 07095. I had changed the air filter of the Camry on regular intervals.

On that day in April, this JL presented me someone's cabin air filter that was chewed up, "blackened" and full of acorn pieces, as if a squirrel had been living in the air vent to the cabin for five+ years.

A completely destroyed filter can't be that of a 2-month-old filter on a brand new 2017 Toyota Camry. It's actually preposterous. Checked a new filter a year later and it was still brand new with a bit of dust. And also, one plus years later.

Beware! It's straight forward and evident that this Jiffy Lube (JL) store #248, address: 424 King George Road, Woodbridge NJ 07095 tried to up-sell me a cabin pollen air filter for $50.00. Because of the up-sell I provided this review.

The Vise President of Jiffy Lube offered to assist me in getting my refund from Jiffy Lube after a new wheel bearing broke. I had to go to the car dealer to get the repair done right. So I paid for the same repair 2 times. Jiffy Lube Vise President has since given me excuse after excuse and not given me my refund.I do not recommend Jiffy Lube for car repairs.

Jiffy lube in Bermuda Dunes Ca on Washington, has very unprofessional worker. Pulled up and waited for someone to come out for 10 minutes. No one came and sun was in my eyes it was 100 degrees out , so I pulled in a bit to get in the shade. Finally a worker comes out gives be a dirty look and shakes his head at me telling me I'm not supposed to pull in. I say we'll have someone here to help your CUSTOMERS so they know what to do. Then he rudely says he is there by himself and to wait while he finishes another car. I say no thanks I'll just back out... he says no I'm not allowed. I needed his help to pull through to leave and the whole time he was yelling. He said I can't deal with this I'm by myself again. First of all sir it's 1:30 on a Tuesday, hire some employees it's not my fault you are there by yourself. I left and will never give this company a dime of my money. To think I got yelled at after waiting 15 minutes when across the street at Big O tires it was 30 .00 cheaper for an oil change. Hey Jiffy Lube invest a a ding dong bell so when your 1 service guy is inside he can hear a customer.

My daughter went to the jiffy lube last Thursday in Daytona Beach Fla to check her fluids and tires before getting on the road back to Fort Myers. The oil light came on upon her return. I took the car to the jiffy lube in fort Myers only to find out that the car was in need of oil and the guy told me there's no way the car was checked in good faith on Thursday. I called Daytona beach jiffy lube and spoke to the manager Zach. He said he'd get back to me with who was responsible for not servicing my daughter car but told her everything was fine. I have yet to get a call but I did get a response to my Google review saying there was no record of my car. Well that was obvious since that was my whole complaint. I instructed my daughter to never return to this place. They lied to her face and it could have left my daughter stranded on the road. This place is not to be trusted. Very disappointed loyal customer!!!

I have always gone to Jiffy Lufe for their timely manner and good help. But today that I brought a different car; I was never offered a good deal for their oil change. The guy that charged me at the end was no where near friendly. Compared to the guy that checked me in. It saddens me that I won't be using them anymore

During oil change at Jiffy Lube the shield beneath the oil pan was not secured. I was not notified when I picked up my Jag S-Type that they could not secure it. I had driven it less than 300 miles when I heard something dragging beneath the car. I Stopped and saw the connecting points on rear end of the shield had been detached and the rear ende of the shield was dragging. I stopped at a service station. It was put on a lift and secured enough to return to Jiffy Lube in Westminster, Md. Zack secured it but indicated that the inside of the front passenger tire was worn due to needing an alignment. The wear according to another source said the thin line wear was due to a bracket that was not secured at Jiffy Lube.
Zack offered me two front tires plus alignment at a cost of $500 -$600. My source claimed I may not need two new tires and one new tire at most and that I may not need an alignment. since alignment may not have been the problem. In our rural community trust and handshakes between customers and local business are still very much a part of our culture. I would like to come away feeling that I can trust Jiffy Lube. Any thoughts?

John D. Witiak

Does Jiffy Lube check break fluid level when a customer asks for all fluid check?

I visited the jiffy lube the golden ring location for a Freon boost and was charged $150 and make ac is not blowing cold it actually was blowing colder before I visited this location, I feel that the wrong grade of freon was used, and I want a refund

I took my car into Jiffy Lube on Aramingo Ave. in Philadelphia; PA on 1/16/2021 to get a oil change, my boyfriend looked under my hood on 2/16/2021 and noticed my acura sign and a bolt missing off of my Acura> my boyfriend went up there and spoke with a manager, he promised he would look at a camera to review the theft, and call us back> I called on thee on the 2/17/2021 and spoke with a Tech and then he put the assistant manager on>meanwhile they are both laughing and playing like this is a joke, someone stole parts off my car.

Why are your employees not better taken care of they out there literally freezing maybe if you guys supplied better uniforms these guys wouldn't mess up so bad I didn't see not one good comment by these people and these men changing oil have to worry about the flu and Covid DO BETTER CORP.

I guy named James from Jiffy Lube at the Delk road location in Marietta Ga, performed a tired rotation and now my tire pressure gauge is reading the wrong tires. After the store owner told me multiple times that it wasn't their fault I spoke to a mechanic who advised that the TPMS needs to be reset whenever a tire rotation is performed.

Took my 2016 to the jiffy lube in San Jacinto on 4/15. I sat in my car while they did it and some young kid was under there and my car jerked 3 times violently. I drove away and noticed spots on the place where I park. Thought it was air conditioning, now my transmission is leaking badly where I had to miss work. Now their corporate number is out of service. 3 mechanics said it's probably stripped, and only way to check is drop transmission, and if it's stripped inside I need a new transmission. Never had a leak in my car, now it's messed up. Don't have the money to fix it. Sent an email and no response yet. I use my car for work, so hurting here

My granddaughter went to the #2375 store her brake light was out when she went in there to get her oil changed they never said anything about it so I guess they didn't check them then the paperwork said she declined a window wash in which she said they never asked then after she had paid for your crappy service the attendant seen her credentials on her mirror and commented o your a essential worker you could have got 50% off but I already cashed you out sorry ,what kind of employees do you hire we are very dissatisfied with our service and will not be going back

Jiffy lube on 21st & Woodlawn changed my oil. 1 month later my car had no oil at all. I took my car back to them to see what happened. They insisted all they did was change my oil. My car was running fine before I took it to jiffy lube now it's leaking oil.

At the jiffy lube on middlesex st. In Lowell ma. I was denied top of service,the Spanish attended said I was there 2wks ago. I've been a customer for years but I guess that's it for me,

Had service done to my subaru toeay and the tech showed me that the front differential dipstick was missing and who the heck last serviced my car. It was the exact same place. No one touched it between services. Needless to say they got very quiet and basically put it all on me. Been going there for about a dozen years.....

The name says jiffy lube the store could not provide the lube portion of the service. I found this out after I asked.a week earlier I had the oil checked and the tech said it was full. Today it was 2 quarts low. He lied to me as I do not have a oil leak.
Manager did not offer any discount due to no lube portion. I find it ironic the it says jiffy lube but the store can not provide that service.

The change oil light on my dashboard had been on for a while. I couldn't take it to my mechanic on a Saturday and during the week was not good for me. I desperately found a place that was open on Sunday. I took my car to Jiffy Lube on Craig and Decatur, North Las Vegas. The guy told me that it would be $75 for an oil change. It had been a while that I had the oil changed, I had forgotten what the average price for an oil change was. The guye said that he could knock it down to $50 but with the exception that I would not get a receipt. I accepted. It was changed in a Jiffy. I went on my way but with the feeling that I should not have accepted and should have gone elsewhere when I got the chance. I will never accept a deal like that because now there is no history that I every brought my car to them. Maybe they didn't even change the oil and only added oil.

you changed now I have all leaking after 9 in my truck it did not leak before but soon as I left Jiffy Lube that's what happened here in Columbus on Georgesville Road I'm going to get on Facebook and let everybody know how y'all do oil changes make people spend a lot of money after y'all change the oil and I'm going to six on our side here in Columbus thank you

I've been to the Tumwater WA JL three times last couple years. I call ahead for pricing and each time when I get there they say the price is higher. Each time was a "miscommunication" it's a bait and switch.

Need to talk to someone about very poor service

I just called the jiffy lube (location Hawks Prairie Lacey WA) talked to the manager Kim, and she explained to me the difference in the prices, and gave me a refund! I told her they did use the high milage oil, but she still refunded the difference! Thank you kim!

I was at your Montgomeryville pa location today to get an oil change. It was insanely busy, and I wanted to drop off my car to pick up later. Everyone there was friendly and efficient. Later when I went to pick up my car, Sean explained what else my car would need in the near future. He took the time to show me exactly what it was and I could not have asked for better customer service. As a company you should be proud to have such diligent, efficient and friendly employees. The customer service that I experienced is hard to come by these days and I will definitely be returning!

Monica at the Helena jiffylube was very helpful. Good service!!!

I am terribly sorry for everything that these people went through. I know that companies hire people that really have no clue what they are doing and are only given a brief training period. But I also know that there are very dedicated employees out there as well. These people NEED to be recognized for their outstanding performance. They truly care about giving the customer a satisfactory service. One such employee is Russell from your Port Townsend store. This guy knows his stuff! He found a few things on my vehicle that needed immediate attention. My car runs great thanks to Russell! I will always bring my vehicle to Jiffy Lube! (but only to Russell) Kudos to you Russell! Your dedication has NOT gone unnoticed! I wish you success!

Hi,i Am A Regular Customer At The Jiffy Lube In Fresno,ca 5317 W Spruce, There Is A Young Man Named Micheal,he Makes Every Visit Enjoyable,he Is Very Polite,and If I Have Any Questions Or Concerns This Young Make Will Explain,and Put Me At Ease,i Appreciate Him As Your Employee. I Feel Like A Queen When I Go There,thank You Jiffy Lube,and Micheal,have Great Day

Went to jiffy lube in Puyallup WA. The peron
Who greeted me was young ladid named Cal I told what I wanted and nothing
More, and she came 15 min later the problem causes by Sears was fixed and I left telling i would be back!
It was grear experiance and Cal was really great she is a very good employee hou are lucky to have her
Thank You Ron Brazeau

we want to compliment a technician named Jeremy at the shop in Sparks Nevada on Los Altos. He replaced a gasket at no charge and was very efficent and courteous. We had just had the car serviced at your Jiffy Lube in Redmond Oregon and they too gave us good wservice

i love my jiffy lube i have been going there every since i bought my truck in 2009 an i wouldnt take my car any were else even when i move to hawaii i had my car shipped an i soon as it got off the boat i took it straight to jiffy lube i love the people an the services. i go now to the jiffy lube in tacoma wa on sprague were Jerry helps me an gives me exceptional services. thank you jiffylube

I was treated with no respect and was hungry up the phone by the manager same Rosa..he got me in for an interview and said he would call me back and never did said I am not a priority for that company. But they are still hiring also told me with a tone voice he hires who he feels like hiring wow when I have all the quality to work there..that's the types of management they have..

I was an ops manager at 3126 Hilliard Ohio I asked for days off over a month in advance schedule didn't get posted till 11-25-2014 no schedules were on the boards so when I took a family vacation for thanksgiving and Friday the 29th I'm asked where I'm at and they knew that I needed the days off then my DM calls me leaving a rude voicemail .... then when I got to work my sm text my DM and my DM stated that I was always late but in fact I told my store manager I won't be able to work till 9 am he forgets to fix it then finally starts scheduling me at 9 or 10 and I haven't been late since I don't know who will receive this but my DM name is Jeff Conway and I want something done about him he is rude and confusing when it comes to this buisness .thank you for your time my name is Andrew Clark worked at store #3126 Hilliard Ohio 43026