GameStop Customer Service

User Reviews, Ratings and Comments

GameStop customer service is ranked #629 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 28.63 out of a possible 200 based upon 893 ratings. This score rates GameStop customer service and customer support as Terrible.

NEGATIVE Comments

857 Negative Comments out of 893 Total Comments is 95.97%.

POSITIVE Comments

36 Positive Comments out of 893 Total Comments is 4.03%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • GameStop

    Customer Service Scoreboard

    • 28.63 Overall Rating
      (out of 200 possible)
    • 857 negative comments (95.97%)
    • 36 positive comments (4.03%)
    • 3 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.9 Issue Resolution
    • 2.2 Reachability
    • 2.1 Cancellation
    • 3.2 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by flipside10K


Ordered a XBOX Western Digital Harddrive 10 days ago, found out from USPS that they never received it. They never notified me their employee's lost it. Then informed me I could pay out of pocket to buy it, while I wait another 9 Days for a refund. Or I could wait another 9 days for it to ship. Was supposed to be 3 day shipping. They never notified me their employee's lost it. I contacted USPS, who notified me they never received it to ship. Still battling with customer service. I asked for them to ship it next day air they refused, i asked to pick it up in store, they refused. I asked to get a Seagate instead of a Western Digital they refused. I asked to get a coupon since 3 days turned into 18 they refused. You get the picture. After all this I still don't have a resolution because I'm not getting a 600% increase in shipping speed for a hard drive that was 20 minutes away taking 18 days, when their the ones who lost it. They can at least give me some reward points.

Posted by Brittney


have spent a lot of money at GameStop with 3 boys. I went online to buy 3 Oculus. I submitted my order and it was declined. However it did take the $900 out of my bank account to hold. When I called customer service crying because I have killed myself working to get this money they were so horrible to me. They told me that they can't help me that my money will go back on my card eventually. They even laughed a little while saying it like it was no big deal and oh my bad. Christmas is in 5 days. I won't have presents for them. It's not funny and it is a big deal. When I asked why take the money and hold it if the transaction was declined. They said I can only buy one system at a time online. I don't think that is true. My business will never come through here again but with it being as big of a company as it is they truly do not care about customers and they don't mind that. Why would they.

Posted by Anonymous


they suck

Posted by Anonymous


Very poor company. i been trying to get a refund over a month now. I have done every thing that I they told me. Not getting my business back.

Posted by Anonymous


They way they handle a simple cancel of order within a few minutes of ordering when the address is wrong the product is wrong. I excepted a simple cancel and fix of order but apparently it's not even possible to cancel any type of order.p

Posted by Duncan


It's a pice of Sh** company and hope they never get any good business they sold me a xbox one S and it over heats and want run. Getting my money back asap

Posted by Rego


Alot of ignorant employees managers say they will talk to them nothing is ever done because their all buddies so much for the customer being first

Posted by Chris


This is hands down, the must crooked company ever. I have a pro membership, which I know I purchased, and they claimed I only have a player membership. On top of that, they said I'm not entitled to the 5 dollar rewards sytem they promised would come in each month.

I don't know who is running your business, or what happened, but service has taken a nosedive since Funcoland was bought out by you guys.

This is why I never got a Pro membership before, it's a big scam. Even when you purchase it, you still get nothing...

I called to complain, and they claimed I never purchased any Pro membership. Not only am I going to give you a low rating, but I don't intend to renew any membership with your business.

You offer no solutions or customer care. You're running a huge scam.

Posted by Doodle


GameStop does not need to hire this woman named Julia in their store again. She lied to the customers about their products. Acted as if she didn't want to check to see if the store had certain items. Julia doesn't need to be hired in GameStop ever.

Posted by Anonymous


Store associate had the most unprofessional attitude. Didn't understand a question and instead of trying to help further, continued to check us out. GameStop needs to employ people with better customer service skills. Employees also need to dress a little better. The employee was dressed unprofessionally with the attitude to go with it.

Posted by Caleb B


This is by far the BIGGEST joke of a company EVER! I placed an order online, the tracking is sayings it's been delivered but I NEVER received it. I was told a refund would be made in 3-5 days after the claim, that I couldn't get a replacement, but I never received it back. When I emailed, they told me I would have to file a claim with USPS unlike what I was told on the phone, which USPS is not allowing me to as I am not the sender. I am not understanding why I was lied to about being refunded, and why the order still hasn't arrived. I always purchase in store, I am beyond disappointed this has happened with my first online order with GameStop. I had no idea GameStop done this to their customers! We have been completely ripped off $125, AND the items! Horrible customer service, they do NOT care about you, and lie to keep you from contacting them! Avoid at ALL COSTS! They have lost a customer who has spent at least hundreds just in the last few months in store. I will never support this company again. If the $125 is seriously that important, keep it! BUYER BEWARE!

1100000059581901

Posted by Brenda


The last time I went into GameStop it was the worst experience ever. The man(kid) was smoking outside and I guess got pissed because we walked into the store. He came in kicking boxes around and mumbling stuff. Kept on doing this throughout the store. I was ready to go. My child wanted a game I went up to buy it and he clearly didn't know how to work anything. He rung me up and I put my card in and paid. I said before i clicked it to take my money I said so you ain't gonna ask me for my membership card? He says "F**K" I was done with guy. He said hold on I have to do a d**n return first. I said nah I'm good. Thanks for cussing in front of my child!!!

Posted by Rich


I pre-ordered a physical copy of LoZ:TotK from their online store. They had an order system outage. Friday launch day comes, no updates on my order. The weekend rolls on, customer service phone line is closed til Monday. I can't cancel my order due to an "unknown error". Absolutely no communication whatsoever. Ruined the preorder experience as I could have just bought a copy from their physical store, or just avoided GameStop completely.

This was my first time shopping at GameStop and I am never buying from here again.

Posted by Ken riach


I have been amember since the 90s. I had 130000.00 to 160000.00 points now you say i did not renew. Bull i paid with piints for years.i just spent 160.00 on game and ps5 card for 12 mo ill never due business with you ever.sombody always sells elsewhere.buy buy

Posted by Oppossm


Ordered an Xbox1S was supposed to been pick up in store. After the order was placed noticed in confirmation email was to be delivered to home. The reason I ordered was because the store only had 1 left and it was only like 10 minutes away. As soon as I realized it called the 800 number to try to have it changed they told me couldn't change it. The only thing I could do was cancel the order so I told them to cancel. That's when they told me they couldn't cancel could take up to 24 hours before could cancel. This was within about 40 minutes after the order was placed because that's how long was on hold waiting to talk to a human. Then they still shipped but when got to my post office it was intercepted and sent back. Still don't know if the order was cancelled or what. No email or anything saying it has been and my order still shows being processed. I will pay an extra 100 bucks if I have to just to not never have to do business with them again.

Posted by Doesn’t Apply


I'd say this is the worst customer service I've ever experienced but that would imply i actually had an opportunity to speak with a representative. I'll never buy anything from them ever again in this life .

Posted by Anonymous


The worse of the worse, ordered something 2 weeks ago still saying waiting for pickup, called and asked for a refund 7 days ago and nothing

Posted by J


I preordered a digital game on 2/10/23. The game released 2/24/23. I did not receive my digital code until 2/27/23 after emailing and calling more than 10 times. With each phone call being on hold past 30minutes. Worst customer service ever. This company needs to be audited to improve processes & training for better customer service.

Posted by Keith


GameStop uses stock photos so what you think your getting is not always the case and there is no way of knowing. Then try to contact customer service and it just doesn't exist. Beware if ordering a game they will send it with no casing, then you may have to buy the case separately. Thats bad business in my mind.

Posted by Anonymous


Basically same issue as previous poster. Ordered something on 2/14 with 3 day delivery. Figured if it got here on the 19th would be fine. Website says the 24th now but still not picked up by carrier just stuck in la la land. Can't cancel, can't do anything. I bet these skumbags are just waiting to file ch 11 and not ship anyone crap.

Posted by Anonymous


I would encourage everyone to not make purchases from GameStop. I placed an order 2 weeks ago with a statement from GameStop stating it would arrive at my home within 1-3 days. 2 weeks later and the item is listed as not shipped on the website and has not arrived at my home. I have tried to cancel the order for the past 10 days with nothing but an error message online. I have called customer service for the past 10 days with a message stating the call center is experiencing high call volume and cannot be reached. Upon going to a local store they told me again for the second time to call customer service even though the customer service line is clearly not functioning. Terrible company. Terrible business practice. I will no longer support this company and I would encourage others to do the same.

Posted by Anonymous


I have been trying to reach customer support all day with no response other, "Please call back tomorrow." This is completely unacceptable.

Posted by Furious customer


Worse place to order or buy from. After ordering an oculus that was never delivered, they refuse to refund me my money.

Posted by Pissed


Horrible customer service. They do not respond to emails or phone calls. Please avoid them at all costs. I am filling a complaint as I type this in.

Posted by jthomas37thor


I do not believe there is an actual customer service department. I have been trying to call for the last couple of weeks and have never reached an actual person (never have received a Game Informer issue after my last renewal 3 months ago). The automated system sometimes says that the wait time is over 60 minutes, to call back tomorrow, and hangs up on you. Other times, it will state the wait time is over 30 minutes. I have stayed on hold just to see how long it would take and have waited as long as 3 1/2 hours before finally giving up. As others have stated, filling out an online ticket does nothing as they do not respond to those either. What a complete joke. I have no idea how this is even legal. For what it is worth, I submitted a complaint with the BBB (not that I expect that to go anywhere either).

Add your review!

Posted by Anonymous


I recently had the most thrilling experience with Alizea Pena at the Melbourne FL location on Wickham Road. The store number is 5442 and her employee number is 658891. Please know that this GameStop enthusiast is the best person on the job. Very customer friendly and took the time to help me be a very satisfied consumer. Please keep this Gem!!!

Posted by Anonymous


I think by far gamestop in Mohegan lake is the nicest place that has the best customer service one of the nicest worker is named Georgia she gave me a really great deal on a iPhone 11 and is always nice I give them the best customer service rating

Posted by Abomb


There was a dude on customer service named Trevor. Give him a raise, a promotion, a paid vacation or something. He was the best person to have ever helped me from Gamestops customer service. Trevor if you see this Thank you again.

Posted by None


With only 1 employee working on Christmas eve, eve and a long line of customers waiting in line the employee was very professional, knowledgeable, and experienced I was very impressed thank you Gamestop. Yours truly Robert Hanson

Posted by Anonymous


gamestop is the best store ive ever shopped at . ive shopped there years

Posted by Yamajasty33


I can honestly say that GameStop took care of me despite some of the negative feedback here. I ordered a PSVR online and it never arrived but the carrier reported it delivered. Initially, GameStop advised me to take it up with the shipper and the shipper advised I take it up with GameStop with left me in stuck between a turd and a hard place. After contacting GS again with this matter, they had the shipper conduct an investigation and my money was refunded not long later. I appreciate GS and their customer service.... THEY REALLY DO CARE. I'm satisfied and I'll definitely be order from them again.

Posted by Anonymous


It absolutely amazes me how people will come on here and whine and moan about how GameStop is the devil because they wouldn't break policy and let you have your way. First off, they are a business, so at the end of the day they need to make money, secondly, nobody is forcing anyone to trade anything in there, if you don't like the trade value,go sell it yourself to the shady guy on Facebook marketplace, and finally good luck returning open new games and systems to other stores, not just GameStop, it's not gonna happen. Buy pre-owned if you think you aren't gonna like something and take advantge of the seven day return policy. Stop being entitled trash and thinking you set the rules folks.

Posted by Reno


Just found this site, or I would have posted sooner. Last Dec. 25th I purchased a game, online, which GameStop had oversold keys to. I was told that not only would I receive a complete refund, but I would also receive the game, for free, when they got more keys. It took nearly a month, I'm sure it was due to the holidays, but I got both all my money back, plus the game for free. I couldn't be more happy with their Customer Service.

Posted by Awesome guy


Gamestop has by far the BEST COSTERMER SERVICE. The workers are awesome and really good at their job. SHOUT OUT TO MS.Rylee from 3 days ago [I think] This Kirby game is awesome and the crystal game on it you mentioned is as you said a favorite.Rylee is an awesome worker she maid me think I have to buy something just so I could find this website. Chances are you don't know who I am much less remeber but who csres! I will be back gamestop and I will promote you,so you guys should reall consider thanking Ms. 408401 Rylee. Pensicola FL needs more workers like her. Farewell and be blessed! Oh if there's any phycho's who wanna track me down for my ending remark please reconsider.

Posted by loribansemer


don't we have enough problems with young people having skewed views let's have a commercial where elves Steel video games and a reindeer like yeah what I'm out of here seriously time to find somebody new in the advertising department.but on a good note I got a great deal on a3ds and the guy was really cool 27th Street Milwaukeedidn't get a chance to take my survey pass it on

Posted by BrandyBelle


While I see that many of you on here have had terrible experiences with GameStop at several different locations this is lamentable. My local Gamestop, Berryvill AR is awesome! The staff is friendly, knowledgeable and willing to help you in anyway that they can. I have had nothing but wonderful service from this team. I have two boys and a girl and the store manager has a daughter the same age as mine and she is always ready to help me make selections that fun and appropriate for my kids!

Posted by DKF-17


Gamestop better not do this thing again I got all excited for Second Suns release today just to find out that only people who preordered it had it released for them.Sucks a release date should be a released date not a pre ordered pick up day.

Posted by IactuallyLikeGamestop


PS4 I had bought would not eject the DVD that was inside. After consulting Sony's website for manually ejecting a disk and trying that solution myself (with no success), I decided to take the console back to GameStop. I had purchased a one year warranty for the console through Gamestop. Then PS4 was replaced and the associate, Matt, managed to get the disk out for me. Serious kudos to Matt and the staff at the Gamestop at the south Glenstone location in Springfield, MO.

Posted by morbius4510


I would like to give huge props to a Manager for gamestop in our small town of Hornell New York 14843. I am not sure of the stores number but a young Manager there by the name of Chris I have no clue of his last name is amazing and a awesome manager. I have been in this store many times and by far he has been the best manager in these stores as I have been to other locations when outside of town. This guy is awesome at knowing his stuff he knows the ins and outs of the gaming world. He has helped me out many times with information and I would just love to get this kid some recognition and I call him kid because I am a middle aged gentleman. I believe those that do a amazing job should always be recognized and pat on the back and this young man more then deserves it. Thanks

Posted by LOVE THIS PLACE


very friendly, very knowledgeable and always so welcoming when you first come into the store. There is a huge variety of games and great guide books to games.

Posted by godhelpyou


today i went to gamestop to buy the DLC for black ops 2,uprising before and after i received my DLC the man at the desk christopher made my day he was hilarious and funny full of energy we talked for 10mins today was amazing thanks to christopher

Posted by Mike


Gamestop good customer service, knowledge of their merchandise, and overall very trustable in new and pre-owned games.

Posted by Anonymous


Had a GREAT experince calling gamestop to cancle an online order. They answered after about 19 min. and I was off the phone with them a couple of min. later. Loved how fast they answered and how helpful the person I was talking to was. Would do it again.

Posted by Anonymous


I want to extend my deepest appreciation to Tony of store 561 in the Deerbrook Mall location in Illinois. His service was beyond outstanding. In fact another customer commented to me prior to Tony assisting myself and my daughter what greta hands I was in. This guy is the perfect representative that goes far beyond the call of duty. He is knowledgable,friendly and patient beyond belief. I also noted he treated other customers like royalty and had the same demeanor on the phone. I am now a loyal life long customer.

Dean A.Frankel

Posted by Heather 0020


I love my local gamestop. Knowledgable people that make sure I'm fully aware of the great deals and new products. I have never, ever had a bad experience in my store. I can be one of those customers with lots and lots of questions regarding their merchandise, and they are always so patient and informative, answering every silly question of mine in a very professional way. I LOVE GAMESTOP!!!!

Posted by nyejohn66


I recently git a ps3. i wanted to get the new naruto generation game. went to a store nearby and they said the don't have any in stock. i asked when the will get another shipment. they said within one week, the clerk said that when they get the gasme in, they will call. 8 days later i got a call. i came in and got my game. not hard, they were very friendly.

Posted by Anonymous


Everyone seems to hate GameStop so much...but the truth is, if you go into the store, you usually don't have these kinds of problems. Granted, some of the employees inside the stores can be terrible, but you won't have nearly as many problems if you have a GameStop near you that you visit. I live a few miles from a location with amazingly nice employees and perfect customer service, and I've never had anything bad to say. If the customer service on the phone or online suck, I suggest going into the store and nicely asking for help. It will feel a lot more satisfying getting answers face-to-face and will probably be a lot more helpful. No one at GameStop wants to deal with angry people, though, so, if you're rude to them, they'll be rude to you.

Posted by Notagamer


Great Service; very helpful and understanding

Posted by No Limits16


The gamestop in my town which is washington mo is actually fun to go to. great service, they are very knowledgeable, and they don't go crazy if you don't want to sign up for something. the only thing i have a problem with is that its 20 to 40 miles to another gamestop and being such a small town my store runs out of certain titles that i can't get. other than that its a great place to go.

Posted by Anonymous


About a week or so ago, my son and I came into Game Stop #6566 - Woodruff Rd, Greenville SC. We had a wonderful visit! Eric Gamble was our salesperson and he was AwEsOmE...and he had on the baddest watch ever!! Please know that he made our experience great...he was personable and professional. I was very tired from working all day but I had promised my son that I would bring him to Gamestop, Eric made the time there pleasant. Thanks You Rock!!!

Submit your comment

Posted by ROCKMYSOX525


i currently work at a gamestop as a tenured employee in the south florida region, and therefore choose to remain anonymous..im stating this in reference to an email my store recieved by my dm last week, stating that at the beginning of our shifts, we must call and/or text at least 3 to 5 friends and family mumbers while under supervision of a manager EXPRESSING IDEVICE TRADE POROMOS...i have to say its a good concept but we are not being paid to prostelytize like a cult plus we dont get paid commission.. also walking behing a conter is the best idea, unless you are a store with a lot of traffic; as my location is, and whenever i see customers on the phone a flyer or let them know about our trade promos, they dont want to be bothered...i am a top seller in the company and usually my numbers alone carry my whole district sometimes, but i digress. the point im trying to make is that sometimes i believe we need to be a slight bit less aggressive and overzealous, and do our best to make our valued customers happy, so they keep coming back to buy our fiNe products... im using a friends email, again to rewmain anonymous for fear of termination...that you for taking the time to read this.

Posted by Gamehalt


I've been shopping at Gamestop for 8 years now. I've even worked for them at one point for about 7 months.

I've always loved Gamestop, I've spent thousands of dollars over the past 8 years shopping there. I never had a problem at all until the store I frequent starting letting employees who were knowledgeable about games go,and hiring people who knew nothing about games. The assistant manager they hired never owned a system. I was upset that the people I liked and who knew their stuff were gone.

What really set me off though was the manager and a game advisor banned me from pre ordering because I canceled two of my pre orders. One day, I canceled my circle pad pro, the next day I canceled Resident Evil Operation Raccoon City, because I had read a review on IGN that said it was terrible. After I canceled, not wanting the employees reserve numbers to go down, I pre ordered Diablo 3. I was then told that I can't pre order anymore because in the 8 years I have been a customer I have only canceled 6 times, because I know how important reserve numbers are to employees.

I plan to cancel my pre order for Diablo 3 tomorrow and never return. Customer loyalty means nothing anymore.

Posted by Anonymous


Many of the issues I have read from disgruntles customers are corporate issues and should not be taken out on the employees of the company. The reason you need to go to the same store you reserved your game at is an inventory issue. If 200 customers reserve a game at one location, that store will receive 200 copies plus some for those who haven't reserved it. By the logic of going to any Gamestop to pick up your game, then any one location would have to have enough inventory to cover every reserve for all 6,000 Gamestops. How does that make sense?
With regards to the return policy, would you want to buy a "new" game that someone already played and then returned as new? No that would be unethical. Most stores will even bend that rule if you want to exchange it for something else, however storming into a store and demanding that we return a brand new product because you did not like it and expect us to sell the product as new is unethical. We always tell customers to save receipts so that if their is an issue with lost reserves or lost money there is some form of documentation proving your case. Any issues beyond 30 days, our systems do not allow us employees to look up these transactions so unfortunately the corporate office needs to be called. You might be on hold for a while but someone always does answer and they/us in the store will try and accommodate you customers. There are over 6,000 locations with only one customer support center. Unless you would like them to outsource the center to India or Japan, then a wait is needed to speak to someone. All of our warranties and return policies are on the back of the receipt, and we have them all located on the counters of our stores. Reading these before making purchases will reduce any further confusion and frustration.

Awards

We are proud to recognize the companies providing the best customer service each year within their industry.

Company Replies

Authorized representatives of GameStop can sign up to reply to any of the comments found on this page.

Sign Up | Sign In

Contact Information
Customer Service
800-883-8895

GameStop customer service phone number including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com.
Corporate Office

Locate the GameStop corporate office headquarters phone number, address and more at CorporateOfficeOwl.com.

Hours of Operation

Find GameStop hours of operation for locations near you!. You can also find GameStop location phone numbers, driving directions and maps.

Returns & Refunds
Get Help Online

Get immediate support for your GameStop questions from HelpOwl.com.

Reviews & Ratings

View thousands of GameStop user reviews and customer ratings available at ReviewOwl.com.

Company News
Confirmed: GameStop in Buyout Talks
GameStop is in talks with private firms about a potential buyout, the retailer confirmed in a news release. In spite of being the largest brick-and-mortar games retailer in the U.S., GameStop has struggled to remain relevant in the wake of digital game ...
GameStop CEO steps down after three months in role
GameStop announced on Friday that CEO Michael Mauler has resigned just three months after taking the helm of the struggling video game retailer. Continue Reading Below. The Grapevine, Texas, company named one of its co-founders, Daniel DeMatteo, ...
GameStop confirms sale talks
GameStop confirmed Tuesday morning that it is in exploratory discussions with third parties involving a potential sale. Continue Reading Below. Ticker, Security, Last, Change, %Chg. GME, GAMESTOP CORP, 14.88, +0.08, +0.54%. The company's ...