Fingerhut Customer Service

User Reviews, Ratings and Comments

Fingerhut customer service is ranked #899 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 21.25 out of a possible 200 based upon 104 ratings. This score rates Fingerhut customer service and customer support as Terrible.

NEGATIVE Comments

100 Negative Comments out of 104 Total Comments is 96.15%.

POSITIVE Comments

4 Positive Comments out of 104 Total Comments is 3.85%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Fingerhut

    Customer Service Scoreboard

    • 21.25 Overall Rating
      (out of 200 possible)
    • 100 negative comments (96.15%)
    • 4 positive comments (3.85%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 1.6 Reachability
    • 2.0 Cancellation
    • 2.1 Friendliness
    • 1.5 Product Knowledge

Add your review!

Posted by Anonymous


Purchased Some Earrings 10kt Gold Personalized They Are Horrible There A Orange Tone In Color Very Small There Terrible I Returned Them I Was Told It Was Nothing They Could Do They Returned Them Back I Will Never Purchase Again Snd I Suggest No One To Them Horrible Company

Posted by James D


Worst customer service ever! Don't call them unless you want your time wasted. 1hour and 25 minutes later after speaking with representative number 16 on the same day. Jean employee id #79178 was very rude and impatient, so unprofessional. She was speaking as if I called her personal contact line to harass her or something. I wanted and need the help that I did not receive. Ms.Jones employee id #216 just rubbed off my situation with a humourous attitude as if I liked calling their company just for fun. I have paid my account in full but I will NEVER buy anything from that site again. They were also mad at the fact I had a promo code, I had the credit, and money to make the purchase and kept declining the same card I used to make the Fingerhut payments on. I was told sometimes they don't accept some cards, I guess they only accept all cards for payments only. This company is a joke and a scam. They only want to benefit from your name and SS

Posted by markwillow


I have been a customer for 5 years have $4,000 line of credit have not missed a payment just purchased a $400 stereo. Have not had a problem before but I bought a Samsung Galaxy smartphone they said it would work with Verizon did not sent back 15 days later supposedly had 30 days to return. Told me they had received it would take 2 to 3 days to let me know something did not hear anything else called customer support they said that they were going to get rid of it and not give me a refund told them that was against the law after 10 minutes said they would send it to me I do not believe them CROOKS believe they kept it for themselves. Will find out.

Posted by Anonymous


I need to talk to a live human NOW!

Posted by Frustrated in Oregon


I received a gift from Fingerhut, from my parents. The items were ordered for my daughter's birthday. One of the items was a miss-pick from the warehouse. On the return paperwork I'm advised that I'm responsible for the shipping charges to trim the incorrectly pulled item (the call tag stuck to the item is for a you, they sent an appliance). There's a number on the paper for customer service, great, I'll call and get the proper item sent and a ups call tag to send the erroneous item back. No such luck! They won't talk to me, won't expedite me to a manager because they can't share account information with a non account holder. But wait, I was given the account balance owed and available credit by the automated system. All I provided was a phone number and 4 digit code, that I guessed. Nice security. Poor customer service!

Posted by Anonymous


Hello I Be A Member Of Finger Hut For Year. And I Would Like For Everyone To No About Them. Please Do Not Buy Anything From Them. Because Their Stuff Is No Good I Have Bought A Bed In A Bag From Them And It Was Torn And Bought A Pin Elephant From Them And They Do Not Want To Refund My Money Back Because It Had Changed Colors On Me And I Paid Too Much Money For For It Who Going To Sit And Pay A Hundred Some Dollars For A Pin Elephant That Change Colors. So Im A Very Good Customer Of There And I Will Not Be Buy Ant Thing Else From Them. Ms. Carpenter

Posted by Anonymous


Are you serious Fingerhut. Tried to make an order today and when I spoke to your customer rep she was clueless. Great job. I'll end up going to Walmart or some other place to purchase my items. You people should really be embarrassed

Posted by Anonymous


I have 6 credit accounts and one new car loan,three years old.I have never been late,ever!!.and called finger but two weeks ago and asked,where is my invoice,they said it has not been generated yet.Now its March 28th,still no invoice,they are purposely trying a to make me late,I don't understand.I am a disabled veteran,in a wheelchair,I don't deserve this.And your prices are twice as high as,Wards,getting ton,stone berry,target,Walmart,or any other charge account.why is this?.

Posted by Anonymous


Recently applied for an account. Social security.I am Donte L Camack



I would appreciate your response in this matter thank you

Posted by Anonymous


I need to speak to someone about someone fraudulently trying to open an account in my name. I have called and called but you can't even get an operator... I have also sent emails from website to customer service but no response. They are the worst I have ever seen. Any advise as to how to reach someone . A real live person...

Posted by Kimmydee59


Hello, there is something wrong with you're website. It freezes and is slow. Can't order anything. The catalog site.

Posted by Anonymous


I do not havecan account but I need to talk to someone about a product I purchased through one of your members

Thank you

Gerri

Posted by Anonymous


I got fresh start credit made my monthly payments on time. when I called to inquire about my revolving card all of a sudden they claimed I missed a payment nd they giving me a second chance with fresh start. each representative tell me a different story even when I called in with my receipts they need to do better training of their representatives

Posted by Maria Perez Burnett


Hello My Name Is Maria Perez Burnett I Buy A Ring For My Husband The Ring Broke I Try To Get In Contact With The Company To Please Replace The Ring But I Don't Get Any Result They Give Me Different Numbers To Call I Still Have The Broken Ring.

Posted by Anonymous


I tried to place an order for some reason it would not let me do it on line called customer service several times the first time the person was very rude second time she would not place my order told me to try on line again called back and asked for a supervisor she would not connect to one I tried to order again and was very rude so I told her to cancel the order I was waiting for her to hang up so I could do the survey she must of thought that she hung up the phone NOT I got talked about like I was a piece of dirt on the floor to her co-worker when she realize she didn't hang up the phone I informed her what I heard I asked for a supervisor again was left on hold for 10 minutes no one ever came what a shame when I spend money it does make her paycheck shame on her

Posted by biggmike07


I rate you 0 because I can't order anything and the Web site is frozen. So no Xmas here. Enjoy I'll pay my bill and end my relationship with finger hut. Thanks for nothing.

Posted by Anonymous


Hi i have receive a refund yet i been waiting since nov 24 still havent got my refund yet

Posted by jlove


Fingerhut rob me for 6 months my payments were set up automatically my due date was on the 27th of every month but my payments were coming out on the 28th Fingerhut took late fee from me for 6 months increase my credit limit and my payments you're late every month and I was not aware of it..

Posted by Stay Away


Right out of a Horror Story, their customer service is the worst I've experienced. Although their WebBank credit service competes to qualify as a tie for first place. No matter what I did, who I called, which email, which chat person, they all refused to help cancel a wrong order. Three times I requested corrections, still no correction 48 hours later. Never gave me the coupon code, even though they emailed me the promo code in their own email marketing blitz.
Good luck if you try - just beware and know everything is extremely overpriced and help is not available.

Posted by Fixey-Lady


Shop online with Overstoxk.com, they're the best and its products are superb compares to Fingerhut (they suck big big)! Overpriced and customer services are ridiculously horrible, too! Overstock.com never gave me a hard time and they increased my line of credit within two months. Don't give any more business to Fingerhut - they suck royally!

Posted by darcy


At first, they were good, but they won't let me exchange earnings (lemon day one and I have worn it once). Therefore, I paid in full and closed my account less than an hour ago. Screw them.... I will never, ever buy their products again or reopen an account with them. I have been a loyal customer for a year and spent at least $5,000.00. They suck big time!

Posted by Amy


the worest service in the world shipped my oreder to the wrong address spent days trying to fix with no help at all

Posted by Boogy


Been waiting over a month for my money to be put back in my account and customer service sucks!!! They are so rude

Posted by Anonymous


I was given a credit for 400 bucks, last year. I checked out a recliner, it said I didn't have enough credit. But it was sent. I returned the recliner, now am in collection for a chair I should have never received. My credit score went from 700 to 500 because of this huge mistake on your part. I also get phone calls. Your mistake, fix it. THANKS, JANIE STEWART

Posted by Anonymous


Started doing business with fingerhut to build credit boy was that a mistake they were ok at first not they are horrible customer service is not very friendly they are rude they dont care about your concerns or seem willing to keep your business for a good paying customer refuses to increase limits theirs so much I can say about this company all these reviews are right people beware if you do business with this company use them just to build some type of history then dump them flat

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Posted by MP


I recently opened a Fingerhut Fresh Start account and after paying it off early I was looking for graduation to a standard credit account. As often is the case with ANY creditor my account had a hiccup and reset to the fresh start terms. My issue wasn't resolved, and heres where it gets crazy...I called CS tonight and spoke with "L". I have to say that this lady was patient beyond belief, took far more time than any CS agent ever has anywhere to not only
listen to my input, but actually took time to make sure she could articulate it clearly into the record for review at the next level...then, WITH ONLY A FEW MINUTES REMAINING on a Friday evening, with a level of attention to detail that was nothing short of amazing, caught an unrelated issue and resolved it as well; one that would have completely torpedoed my next order. I'm a total jerk with CS people generally because who can help but get jaded with them, but for the first time EVER I was in a better place after that call than I was before and I didn't even get my issue resolved at L's level. Totally restored my damaged faith that there were at least SOME CS folks that exemplify excellence in account servicing. Kudos.

Posted by Edward Malave


Edward Malave




Would you please stop sending me catalog on my old address because I moved and I have a new P.O. Box mailing address

That can be a risk for hackers

Posted by Anonymous


I don't know who all you people talked to but I have nothing but great service with Finger Hut and all my stuff was shipped with a week of ordering!!!!

Posted by onesatisfiedcustomer


It took so long to get someone almost an hour but when she answered I got the best person.

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Contact Information
Customer Service
800-208-2500

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