Digicel Customer Service

User Reviews, Ratings and Comments

Digicel customer service is ranked #605 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.28 out of a possible 200 based upon 41 ratings. This score rates Digicel customer service and customer support as Terrible.

NEGATIVE Comments

39 Negative Comments out of 41 Total Comments is 95.12%.

POSITIVE Comments

2 Positive Comments out of 41 Total Comments is 4.88%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Digicel

    Customer Service Scoreboard

    • 29.28 Overall Rating
      (out of 200 possible)
    • 39 negative comments (95.12%)
    • 2 positive comments (4.88%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.0 Issue Resolution
    • 3.1 Reachability
    • 1.7 Cancellation
    • 3.5 Friendliness
    • 2.9 Product Knowledge

Add your review!

Posted by Ggg


I needed 15 days of service. They sold me a 5 day sim and 2 more 5 day add ons. They told me that they would automatically upload. My service ended after 5 days. I contacted customer service and was told yes you paid for 15 days and can't fix the problem. Oops sorry. I could pay more to extend my service. But lost the $51 that I already paid .

Posted by Sm


Have the internet only with Digicel, 3 moths I pay $5000, the Fourth month my bill went up to $7500 they told me it was a piece increase ask them about disconnection they said the would call to schedule a disconnection,days and weeks have gone by no response from the.

Posted by A23


Very unhelpful. They took my $50 for an add on that never worked and never gave me a refund

Posted by Anonymous


I hate the fact that I am with Digicel from the beginning and even when I am frustrated I stay. I believe I am treated unfairly, after a representative made a mistake on one of my extension and now I am being penalized for it.

Posted by Claire


Robbers in disguise as customer service!

Keep buying so called deals. But, they don't give any information of how to activate it! When you ask them to add the deal. They lie and say it was! Tell them it wasn't used, but they talk crap and basically call you a liar!
I wish their was another service provider I could use.

No customer service, false advertising of deals that cannot be activated!

Posted by Joanne


I have two accounts with Digicel, digiplay and smart home. Digicel billed me for an item in the smart home account that they had indicated was part of a package at no additional cost to me. They then billed me for it at $42.53 in the following month, I paid in full. Then I queried and they confirmed again I should not have been charged as there is no cost to that item. However, they billed my again the next month for 42.53, I did not pay for it , but I paid my full bill otherwise. Then again they billed me I did not pay for it. I paid the rest of the bill completely but because I was also writing and waiting for a response for 3 months on the matter, I paid through the bank on the day it was due. They then charged a late pay fee of $20.00. They then said they are suspending my account for an amount of 92.51 which I calculated as two payments of 42.53 (payment I should not be charged for and for which they owed me 42.53 for the first payment) and the $20.00 late fee. My bill is about 600.00 per month and I had paid it all except the 42.53 charges.
Note I paid that one time 42.53 which was not to be paid. While I will accept the 20.00 late fee, they still owe me for the balance of the $45.53 that I paid. They illegally suspended both my digiplay and smart home accounts because of their faulty practices.


Additionally, they had transitioned my smart home security from starter to pro and it seems they were charging me for both starter and pro in one month. I queried it and they have not yet responded, but have suspended the account. I have written and written and no one has provided me with any information. They just suspended the account.

I subsequently asked that the account be cancelled and gave the 30 day notice according to the contract on the digiplay. They now want to charge me 449.00 if I do not deliver the equipment within 7 days. There is nothing like that stated in the digiplay contract and I cannot find the same in the contract documents I have for smarthome.

These are unfair trading practices and I am kindly requesting this matter be addressed. I am more than willing to return the digiplay router, modem and remote or have them pick up at my house within the 30 day period of notice. They have no right to charge me 449.00 within 7 days, when I gave the 30 day notice. I am overseas and indicated to them I will be home on October 14th 2022 and can return or arrange for them to collect the equipment on that day. It is well within the 30 day notice period.

They have not treated me fairly as a paying customer. They have not responded to my queries and request to address the matter with the 42.53 or the starter to pro transition and payments. They have not responded to my queries on the 449.00 charge for 7 days after, which is not in the contract. In the least ,they should address these matters.

Posted by Anonymous


Nadi Main Street service was really slow. Took me almost an hour just to wait in line to deposit

Posted by Anonymous


Interesting as I read the comments about digicel service . Specifically with the management of queries being passed on and on without resolution. Speaking from my trinidad experience the experience is the same . Digicel as introduced a security system for its customers and recently upgraded it's system. I am being told to receive the same service I must pay an additional TTT $10,000.00. I contacted Digicel customers service who advice was simply take it or get another provider. I don't think digicel is serious about service .

Posted by wwackojacko


Customer service is very poor
I would rate them at a possible 0

Posted by KDHH


Digicel Sucks!!!!!!!!!

Posted by Ms Wynters


I am also very disappointed with Digicel stealing our money as they take away your top up credits if it is inactive due to to not using my phone. They have not as yet done anything to rectify this. Everyone knows that people have not been allowed to travel and use up their credits when you are in another country. It really is disgraceful that they don't even care and continue to rip people off.

Posted by Anonymous


It's been 1 year of absolute Pandemic and Lockdown with this virus... so this is why I'm disappointed with Digicel sticking to their 120 day excuse to not only "Diactivate"Funds/Credit but No form of Extention for their "Valued Customer" it's an absolute disgrace... imagine I'm in the UK and since leaving JA IN 2018 AUGUST Iv been loyal to topping up my credit for my next journey to JA only we were hit in early 2019 with Covid 19 .... yet digicel has NO COMPASSION THEY'VE STUCK TO 120 DAY RULE..... NO OTHER NETWORK IN THE WORLD HAS BEHAVED AS DISGUSTING AS DIGICEL

Posted by Public


As a service provider in Jamaica for years now. I see no growth, there's just rivalry tunnel vision. Your here in our country and your telling me that you cannot invest in your own poles and other infrastructure to improve the service. If so, then why are you here??? All you guys are good at is false advertisement. Claro was a threat to you, no wonder why you threatened their market. At least they delivered for that short space of time. The internet is crap the service is also crap, its just total bovine defecation. You need up your game and do what you came here to do as a foreign investor or just up with you company out of our country simple as that.

Posted by One of very many mistreated Digi


Digicel has a lack of empathy for customers. The customer must do all of the following up, repeatedly, and must speak to several agents before one of them accurately conveys the reasons for the lack of resolution.

In my own experience, the reasons for hold ups are ALWAYS their fault, and stems from not investing in training their staff. The poor internal communication, management and structure is evidenced by the conflicting information you receive from each agent.

Over several years, i have spent several months each year trying to resolve issues with them. Months of frustration with no recourse are the norm for this company.

Posted by DG88


Worse customer service in Haiti, they have an agent who is name is a so called TAINA in the international support services, she is a disgrace, dumb, arrogant, totally bad.

Posted by Anonymous


Digicel has absolutely no empathy, consideration or loyalty towards its customers in my eyes. My internet service was disrupted in the earliest of morning, after 4 am to be exact. I contacted their customer service at 5 am that very same morning to state the problems I was having they told me I would need a technician to visit prem and have matter resolved, only to hear them tell me that, this woukd not be for another 3 day for a technician to come to premises in portmore to have my lines fixed. Costing thousands of dollars each day for online work from home, my kids missing school and just your plain inconvenience. Then while keep calling back was told by a representative that they will place me as a priority case only to hear that from another representative that wasn't the case and I woukd jus have to wait the 3 days to have matter resolved. Baseline is this company cares nothing about its customers and also some of their employers are down right liars. They keep increasing the cost of the bill only to minimise the effectiveness of their service and customer relations. One of the worst companies of all times in my eyes and if there was a better option I woukd have already taken it. But what to do in a country plagued with corruption in all sectors. Deffinately and forever disappointed with this company from this day forward. Can't wait to have a suitable competitor coming into the market to drop them without even knowing anything about the other company.

Posted by Agatha


Digicel has the worst service ever and there taxes are outrageous..I prefer flow service before and I'll be switching soon. It's not the customer service that sucked for me but it's Digicel!

Posted by James Priester


I feel sorry for customers of Digicel. It should be called DIGIHELL. I spent 1 hour trying to create an Account. Now, when you get to 'BIRTHDATE", there is no format guidance. So, the account won't take.

Prior to that, I tried *120*9# to get the balance, for 3 days and 2 hours of my time, I got "ERROR". Going to the local Digicel was useless. I was informed "We are not owned by Digicel, just sell it"

In brief folks. Don't touch this SH&$brain business while in Jamaica. What really frosts my ass is I kept getting run arounds.

So, when you come to Jamaica, DO NOT waste your money on their SIM cards or their services.

What I recommend is you find an internet café and plan on visiting it when you need to check emails or phone.

After a total of 8 wasted hours, that is my expert opinion. I hate DIGIHELL.

Posted by Ywu


Just found out that expiry date on prepaid doesn't count if you receive gifted prepaid. Only counts if you recharge yourself. Why the double standard, prepaid is prepaid wether recharged yourself or gifted to you by someone else in times of need. This issue prevented me from using my mobile data. Digicel I hope you understand why this is upsetting. For better customer service please look into this issue. Happy holidays.

Posted by Tired


I believe that this is yet the most corrupted company that one could allow in their country. I've experienced them in Haiti, Turks and Caicos and even Jaimaica. They're pretty much all over the Carribeans and do absolutely nothing to provide service. In Haiti, you have to pay if you want to speak to customer service. If you call, you get charged a gourde(haitian money) per minute, that without the guarantee that the funds stolen off of your account will be reimbursed. This company is gross. Bad news.

Posted by truth


Digicel has untrained customer service reps who read from a script. They start with blaming you for the problem and only when you can prove the fault is theirs, only then, they try to address the issue but the staff is so poorly trained in technical issues they are useless and parrot idiotic phases and BS.

Their network is in shambles.

Posted by Clemdon


I have never received an email receipt from Digicel, and when I reached out to their customer service reps, they did nothing to help me get them.

Posted by Princess


Hi I am a resident of niche and I have a huge complain about your Digicel services it's really off you guys really need to come fix this because most of the residents that live here have Digicel phones and if this keeps happening am sure most would switch to Seminole or something because everytime current gone the signal gone also can u guys come fix it plzzzz

Posted by Unrelaible


Digicel has ways to rip off money from customers. I don't know why PNG has decided to allow such a rip-off to be operating in this country. The most annoying thing about this company is that they have specific data deals such as the hour pass and the day pass. Whenever I try to get the hour pass(200mb) it sometimes dosent work and u don't receive MB at all however whenever I try purchasing the day pass (which is extremely lame) it quickly responds in no seconds. What's the point in starting something if it won't be reliable later on. How much more greedy can a company get.

Posted by Anonymous


I am trying since yesterday to reset my password and was unable to do so.

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Posted by Athena Marley


I received the BEST customer service from the digicel jamica technical team. Mr. D Burton & Mr. S Patrick were very professional & tried continuously to resolve an issue with my digicel+ boxes. They returned a total of 3 times to resolve the issue & returned the following day to check up. A big shout out & Thank you to them.

Posted by Shirley


The customer service representative was very professional and friendly to speak to.

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