Cellular One Customer Service

User Reviews, Ratings and Comments

Cellular One customer service is ranked #611 out of the 1023 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.17 out of a possible 200 based upon 52 ratings. This score rates Cellular One customer service and customer support as Terrible.

NEGATIVE Comments

49 Negative Comments out of 52 Total Comments is 94.23%.

POSITIVE Comments

3 Positive Comments out of 52 Total Comments is 5.77%.

Issue Resolution

Reachability

Cancellation

Friendliness

Product Knowledge

Terrible Overall Customer Service Rating

  • Cellular One

    Customer Service Scoreboard

    • 29.17 Overall Rating
      (out of 200 possible)
    • 49 negative comments (94.23%)
    • 3 positive comments (5.77%)
    • 0 employee comments
    • Attribute Ratings
      (out of 10 possible)
    • 1.5 Issue Resolution
    • 2.5 Reachability
    • 1.7 Cancellation
    • 3.5 Friendliness
    • 2.5 Product Knowledge

Add your review!

Posted by Anonymous


Bought a cellular one phone at Target,not satisfied with it and returned it within 24 hours.Recieved a bill from them for around 6 dollars.Called them about returning the phone,but got another bill a 10 dollar late charge added on.T o me this company is deceptive and unscrupulous.

Posted by Clarice


We have been waiting to speak to someone at Cellular one store in LaVale MD and for over an hour!! This is unacceptable! I am ready to change providers!

Posted by Bipolar Bear


Hopi Reservation is poorly served, 4G/LTE rarely works, 3G works well in "ideal conditions".
Service is incredibly slow and way too expensive for what it's worth.
Calls and messages frequently drop or fail to send.
I'd go with another carrier but this is the only option for cellular here.

Posted by Chevy


Horrible service they don't even care to improve there network in the Navajo Reservation!Can't even depend on there network for work or schooling.I don't not recommend cellular one at all.

Posted by Anonymous


Sorry customer service and all of the managers are a damn joke.Especially the one in Center Texas.

Posted by Anonymous


They still have the plastic up in the store. Mandatory that the employee wears a mask and the customer. Go down the street to Verizon you don't have to wear a mask and there's no plastic up

Posted by Djh


I was considering switching to Cellular One based on thier advertising that they are awarded JD Power six years in a row; but I just read thier customer service is ranked 26 ot of 44 and noted as terrible. How could they have gotten so many JD Power awards? Very annoyed with this type of false advertising.

Posted by Anonymous


Totally displeased at ending cellular ones service. After explaining to them that my service was terrible. They informed me that i had to keep the phone service even though i had no contract. They would not unlock my phone even though i owned the phone. Per their policy. I had to purchase another phone even though i had a new iphone 11.

Posted by Tluciffid20


None of your reps knew how to tell me how to put in numbers when I am sending a text. They just put me on hold for several minutes and still don't know how to do it. I am very upset and will probably cancel this device.

Posted by Anonymous


The tower is 5 miles away from my house can I get crappy service I spent $30 extra this month on data it keeps sucking it down and I don't get compensated for nothing

Posted by Renae Beyale


Customer service at your Farmington NM store. Took an elderly, signed in, waited and waited. Noticed others going ahead so I inquired. Was told to wait.

Posted by Sandye


I have been with celluarone for 10 years and am very unhappy with them. I no longer have coverage in different parishes in La.They advertise nationwide coverage.When I tried to resolve my problems they really didn't seem to care and was told that there wasn't anything that I or them could do, so will be switching soon.

Posted by Jim


Cellular One is into false advertising. According to their Nationwide coverage map, all of Louisiana has coverage. However, over the past year a north corroder approximately twenty-miles from my home is not covered. In fact, I drove eighty-miles north and still no coverage. Was advised by support that Cellular One did not renew their roaming contract with providers along this corroder.

Support is difficult to contact and not always in the knowledge bank as to addressing specific problems.

There was a store in the mall Ten-miles distant. Store was closed last year. Also a store 5 miles away with friendly folks that had some fix-it knowledge. This store closed this year. There is a single store now twenty-miles distant. Folks there are far removed from the knowledge bank.

Posted by Anonymous


I have been a customer since 2008. I am very unhappy with the amount my bill is it has been 260.00 got it today 317.00. I am about ready to switch to at@t. Especially since last week my phone was turned off on a wed for three hours and I have expresses how I was unsatisfied with service and no one has seem the least little bit concerned I was even hung up on when I called with my complaint last week. My lawyer has told me that since my phone was turned off that is a breach of contract.

Posted by Disgruntled one


Customer service is horrible as they seemed to realize they serve us to make us satisfied. They,are uninformed about services and a foreigner must be from Russia. Services have been erratic that I couldn't download or send encrypted messages. Totally incompetent!

Posted by Jim


Cellular One closed the customer center that was six-miles from my home. They were friendly and did their best to correct any problems I had with their service [Sic].

The only other center is fifteen-miles distant. The lady that I had contact with did not know much about problem solving and really did not make a serious effort to investigate the problem. Seems about every six-months my nationwide service is rolled back to local. This means no service beyond about twenty-miles from home.

With only 3 providers in my area and all 3 equally terrible according to this board, there is no changing providers for better service.

Calling support [Sic] is high-stress and a waste of time. Holding for up to thirty-minutes listening to distorted music, interrupted with market spiel and saying how important this call is. Repeat the spiel again and again with distorted music until my head hurts.

Posted by mlazarre


First, they say there is no contract, that is a lie because you have to agree to stay with them for 12 months. This month, they try to bill my account for excessive usage. Apparently, you are using your data even if you're not using your phone...ridiculous. I smell a scam. When you call, they purposely keep you on hold for 10-15 minutes so you have no choice but to listen to their stupid marketing messages telling you how great they are...ha..

Posted by Anonymous


I have been with cell one for 15 years in Texas and recently we have been having to go to Buffalo,Texas for everything so my boyfriend and myself went in because my phone had cracked after getting there in which its a 2hr drive from where we had to drive but the customer representative Angie was very rude and told me that I couldn't get another phone because I had already made an insurance claim I explained to her several times that it was the first claim I had done and could she call corporate office or insurance claims and let me talk to them because I hadn't filed but 1 insurance claim after having my phone for 2years she was very rude and told me that she wasn't going to call them and wasn't allowed to give me any numbers and I had to come back after the 04-27-16 but told me she could put some gel on my phone and put a protector on the screen to keep me from cutting my finger after doing that knowing that the phone was all cracked up my phone stopped working and after I called back and told her my phone wasn't working and me calling customer service the guy told me that she wasn't suppose to put any liquid on a cracked phone because it want work anymore and they don't deal with insurance claims and I needed to call Angie back and let her know my phone is not working at all now. After calling her back her smart mouth, unprofessional red headed butt told me there's nothing they could do and she had 5 other customers in the store when I was there and she didn't and wasn't going to call no one regarding my phone and its too bad I would have to come back like she had told me and if cell one customer service told me that they need to send me a replacement phone and quit calling her. She was very rude and tacky and prejudice but she was so busy trying to make her hairdresser file a new claim for her phone cause she was having problems with hers and the hairdresser kept telling her that she already had filed over insurance claims but she proceeded to tell her hairdresser she was going to call to see if claims would allow her to go ahead and get her a new phone. I would never recommend or refer anyone to get a phone with cellone due to the customer representative Angie but I would suggest better customer representatives before they make this company completely go out of business because its already headed in that direction here in Texas.

Posted by JMonique


Cellular One without a doubt is the WORST PHONE COMPANY EVER!!! the supervisors are rude and if you complain instead of them resolving the issue they tell you to go to another phone company but they call us valued customers ok

Posted by Jim


Twenty-five minutes on hold listening to the same distorted tune repeatedly interrupted by stupid marketing comments with repeated apology for having to wait.

After all this stress, was advised by a speed talker that there is no way to investigate why my payment has not been posted. Totally useless so-called Customer Care. However, there is no problem for them to send text messages informing my account is past due.

Posted by shelley


People do not order from this company, I have tried 3 times and have been unsuccessful at every attempt. The website says the product is in stock and will ship within 24 hours, well 3 days have passed and they are apparently still processing my order. They do this every time. I've emailed them and get NO reponse. I thought I would try them again, but now I'm fed up, this is a terrible place to get any phone products. They take your money quick, but never see your order. Last time I tried to find out about my order 2 weeks later they cam back and said the product is out of stock, buyers beware of this company.

Posted by MovingOn


Have been with Centennial and then to Cellular One, all together 14 yrs. When I wanted a phone in February I couldn't get the new installment plan bc I was rated a "B" customer. Then starting in February was sold a Que phone that had terrible connection and then I replaced it with a moto g second edition which wasn't much better. Something happened to their towers or something bc I have dropped calls and poor data connection. They sent a tech out here and he agreed. So the people at the main office are more than happy to send me a booster for over $300.00 but charge me in installments for it, but wouldn't when I wanted a certain phone. Stay clear of this company. With this going on won't be long before there is no more customers to complain.Will be going with a new company.

Posted by Kim


Service is the worst. Stay away from cellular one. I have been with them 13 years, but am trying out other companies service to get the best one for my family, the customer service I'd horrible, put you on hold and hang up or keep transferring you around and around. They are liars and cheats... how do these customer service people live with themselves?

Posted by Anonymous


I have been a customer for more than 5 years. Since Feburay 2015 I have been having trouble out of this company. Poor cell service. Even in the middle of town, I get dropped calls and missed calls. I work about two miles from the cellular one store and repeatedly get dropped calls. They tell me its because they have to get contracts with verizon and AT&T. No idea what thats about. I pay almost 200 dollars a month for me and my husbands cell phones. Basically I pay for a phone to play candy crush on. After calling them on a regular basis and raising hell, I switched to verizon and wanted out of the contract with cellular one. OF course they claim they cant do this until they send a technican out to see what my phone is doing. So I am having to keep the line on with them at 80 bucks a month until they send a tech out to see about it. But heres the catch....they cant tell me when the tech will come out...I am giving it a week and then going to cancel. I will just bite the bullet and pay early tremination fees because Im sure i wont here form a tech!! By the way anyone reading this...I switched to verizon and got cell service 10 miles out in the back woods of grant parish on a recent four wheeler trek. Highly recommend VERIZON BUT DO NOT SIGN UP WITH CELLUALR ONE IF YOU WANT RELABLE CELL SEVICE...!!!!!!

Posted by Jim


Was with the 2 carriers that became Cellular One. Learned from an out of town trip that my nationwide service had been reduced to local, about 30 miles out, because I could not make or receive calls. Nobody within the so-called customer support or local center has a clue as to why. Monthly charge did not reduce with local coverage. Customer drama advised the original service would be restored by May 1st. Out of town again May 18th with no service. Made a 3rd visit to the local center. The associates are friendly and helpful. However, they could not get my plan back to what is was through the drama place. Customer drama is a trip to stressville as nobody has the knowledge to restore my service.

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Posted by Anonymous


Jessica Imus was absolutely awesome, helped with my Mom getting her new phone after she lost hers and answered all her questions expertly and patiently. I have Verizon but I am considering going with Cellular One just for the customer service! Thanks again Jessica

Posted by jag


I have learned not to get involved with company customer service. I go directly to my local Cellular One store on our Mall. The crew there have never failed me.

Posted by toddchevy1


Upon ordering service I had to pay one month in advance for usage, thus I paid for 2months on my 1st bill. I'm no longer under contract and cancelled a second line that I am no longer using, Cellular One still wants me to pay for the next month because it takes 30 days for the cancellation to go through...$100 extra because apparently they have slow computers?????? wow

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