Barclays Customer Service

The bank sucks, horrible

I have been a customer for a few years and this is the first time I had to complain.
They called back serveral times within a 30 min space (I was in a meeting hence could answer.) They sent a text message asking questions (on a number that charges you to reply in additional to normal text fees) and when I finally did talk to someone called "John" they were agressive, claimed that in the all the time they had worked there this was "the way it was done" and they would not change it. Interupting and in my oppinion being very rude, with a growing volume. If any of you also spoke to "John" I suspect they are the cause of Barclays issue.

Having banked with Barclays for 42 years , from a mere lad, they decided to close my account giving me one months notice. Once I got past the queue waiting to speak to a human, I asked for a balance and they couldnt give me a balance stating that the account was now closed. So what happened to my money? They then sid it was in a holding account and I should got my my nearest Barclays bank and withdraw my funds.....I live in NZ! The nearest Barclays Bank is 8000 miles away! Then the procedure to access my funds requires a lawyer to verify my identity which Barclays already know. Its just too hard to access MY money., so many hurdles in place. Here to help is their strap line.....I dont think so!

Horrible customer service! Do not open an account Barclays. I have been a customer for sometime and contacted them regarding a concerning charge on my card. The rep told me in a not so nice voice that if the charge ended up being made by me, I would be responsible and responsible for the investigation charges . Thanks for your support guys. After discovering that the charge was made by my husband. I tried to contact him then within 30 minutes and they told me call back on Monday as it takes three days to process . I called back on Monday and they told me to call back "between 8 days"?! I'm not even sure what that means because the rep told me they did not have the case open yet!

This is the worst credit card to have!! Please if you can, avoid opening one!! Customer service is awful. I misunderstood a promotion in which they offered 0 % balance transfers after a fee on the transfer; I thought it offered 0% on purchases as well. I called customer service to inquire about the possibiblity of waiving the fee I had paid on the transfer since I was going to pay the whole balance off on the next statement date. So I first spoke with agent Tess who put me on hold but then disconnected me while contanctinge her supervisor. I called again and asked to speak with a manager. Manager Laura came on the line next. Laura was the rudest and inflexible person I'ver ever delt with. She said to me: "you shouldn't done the transfer if you didn't want to pay the fee!", and that was that! No help! I will basically pay $52 to the bank for a $0 balance account starting next month. Thank you Laura for being so understanding.
I don't recommend this card.

The app said 0 % for a year and the card started charging interest after 30 days. So I paid my balance in full and tried to close the account. Now they charge me 1.50 per month despot a zero balance. I have not been able to get that resolved, or get my account closed in four months despite their promises of escalation, and once they charged me $30 late fee on a $1.50 balance.

NEVER SIGN UP FOR A CARD ON AN AIRPLANE!

Today I had the "pleasure" of being robbed by Barclays with no warning or any notice. They blocked my account and sent my money for reconcile, and left me with nothing in my account, I can't pay my rent, my bills, my food, my travel. Nothing. You are disgusting and pathetic. A team of brainless idiots. This bank rating should be -00000000000001

Do NOT get this card. Absolutely the worst customer service. I began a balance transfer in April, they ended up sending it to a wrong account. I have been dealing with their nonsense and nothing has been resolved. I have multiple "claims" that have been sent to the research team. I would recommend ANY other card except Barclay. Save yourself the headache!

They are extremely hard to reach in comparison to other banks. That is my number one complaint! They aren't trustworthy.

Worst customer service! Moments of silence when asking questions pertaining my account. I never put a cease and desist on my account. They are shady!

Absolute worst customer services that I have ever had. They are both lazy and incompetent. I submitted a form to which they responded asking for additional information. I submitted the information and received a reply telling me I couldn't reply to their email???? Wait, they asked for information, gave no other means of contact and then told me not to reply. I called and no one could even find the case. Then a few days later I get a letter in the mail stating they dropped the case because I didn't give them permission to contact the merchant. Incompetent and unprofessional. I will be looking for a new credit card provider.

I received a letter from Barclays asking for a utility bill, copy of my social security card number, and copy of my driver's license front and back. They have blocked my card and I have not used the card in a while. I pay double on my card to get my balance down. I waited on the phone for more than 1 hour to try to speak to a customer service person.
Barclays is holding my card hostage until they get my personal information. I don't know if they are planning to use my personal information. This is so low class of a company that is worth the billions. I am going to raise a complaint with AARP to stop their connection with you as well. I will also go to social media and show up at a soccer game at the UK to broadcast my grievance with your company.

BUSINESS DETAILS UPDATE

PATHETIC
Call Backs by people who have no idea
Call backs waited all day
need a change of Management

Worst customer service in the world! I lost my card and put it on hold on 8/6/22, it's 12/16/22 and I'm still dealing with the charges made to my account after I reported the card stolen. I've sent numerous messages detailing the credits needed, and spent hours on the phone. I was even told that the balance on the account was zero and then I got an email the next month saying my account was overdue. In addition I paid for some of the fraudulent charges when my automatic payment was made in August and I'm not getting the money back for those. Since it's a small amount I'm now giving up. I've been told today that they're crediting my account for the balance due in the next few days. We'll see if that actually happens.....

Terrible procedures. After verifying every transaction and answering every security question imaginable, the service rep said I must send him a copy of my social security card or my Barclaycard MasterCard account is frozen for suspected fraud. I have stellar credit ratings and there is no fraud. I would never send anyone a copy of my ss card. The rep had no other script to follow and just kept repeating that I must send my ss card. Once this is cleared up, I'll be shutting this account down.

Unlike any other bank I've dealt with over the years, Barclay MasterCard's customer service is awful. I was mischarged for something and the bank won't hold the charge until it's corrected. They're charging me interest on money I do not owe.

Their customer service is terrible. There is fraudulent transaction on my credit card for 1300$ that is clearly out of state to a different address that I never used. They opened a case and closed within 12 hours without even giving me a reason. After 3 calls that last 2 hours each, now they are asking me to send a letter requesting the case be reopened. Meanwhile they are charging me interest on that amount. On my 4th call, customer service actually told me to call back after 4 hours!! What kind of customer service is this!! I have never heard of a credit card company give this much trouble for a platinum card member! Sigh! I can't wait to close this card, just hoping I get some response regarding the fraud!

Lying agents say system is down, give inaccurate information, and cannot comprehend spoken English. Worst customer service of any credit card, ever! Closed account after less than one month.

Misappropriation of customers' money
Barclays closed our business account due to 'inactivity' in mid-January 2022 with a substantial amount of money on it. Two months later we are still being ping-ponged between various departments of Barclays without even being able to file a formal complaint. The best what Barclays have been able to offer us is that perhaps in another 12 weeks their Dormancy team would get in touch with us. In the meanwhile, we cannot use our money to pay our bills and Barclays are using it for free, which is a misappropriation of customers, assets, or, simply said, theft. We would never use Barclays again and would caution anyone who would like to bank with Barclays to think twice.

Imcompetance is not a strong enough word for their overseas operation in Credit Card Services and the inability to speak with anyone onshore to rectify an issue created by the offshore resources is non-existent.
The offshore disputes department completely botched research on a double charge by investigating it as a fraud as oppose to a simple error. When case was promised to re-open the dispute, the individual offshore said they would issue a provisional credit and asked me to send the paperwork to an onshore location in Delaware. I found out the paperwork is then sent back overseas to investigate again, where the initial error took place. They said resolution takes 2 to 3 billing cycles which means I will be charged interest when I do not pay the amount and my credit will be dinged for non-payment of an incorrect charge. Then I will have to resolve that issue. I have already spoken to Barclays at least 6 times regarding this issue. At some point, the sorrys and apologies are only for the one who made the mistake, not the customer. Do not use a Barclays Card is my advice.

Barclays is sadly "VERY BAD" at customer service & Accessibilty! My CC use has been suspended for some unknown reason!
I have been online trying to reactivate, have reset password multiple times trying to get accessibility. Called the Accessibility Coordinator got a recording that says leave a message, but it doesn't allow you to leave a message. you cannot even email Barclays a message because of lack of internet accessibility! When you phone them they say they have to transfer you to a specialist and I have been on hold for 2 hours!!!
So sad Barclays has terrible customer service!!!
Accessibility Coordinator at 1-800-309-6191 Worthless. Customer Service # 1-866-928-3075 Worthless! TDD/TTY Services:
1-866-483-3705 Worthless!

Terrible, they insist you use the chat function through the app, but then the advice you get appears to relate to a completely different app.

"go into cards and then money transfers"
'I don't have an option for money transfers under cards'
" ok.. just go into cards and then money transfers"

argggghhh !!!

My employer granted stock as a bonus, held by Barclays. The dividends are held in a separate cash account. The only way to get any stock or cash out, is to pay ridicules fees: wire transfers, brokerage commissions, transaction fees. Instead of paying themselves their exorbitant $75 fee to move my stock to Fidelity with my cash, they sold some of my stock and paid themselves. This is all automatic. Their web site is so bad you have to read the counter-intuitive mind of the programmer to get anything to happen. I have money in the cash account that is hardly worth taking out, because the fee will be a third of the total amount. Their customer service is like you'd expect: static on the phone line, terse unhelpful reps, calls cut on transfers. I can't believe this company is for real, but it's about typical for a big bank.

How high is your customer service reps. I tried to ask a question today we got in your suppose it'd reward points and it was as if she was doing me the biggest favor and maybe I interrupted her breakfast or something. Barclay you should be embarrassed. Great people you have working for you hahahahaha

I'm trying to speak to a human being re my account.

Is there anyone who actually speaks to customers there or do you just continue to charge outrageous fees. I'm trying to pay something before I take bankruptcy

I called earlier today and spoke with representative Rashine. Other than a little difficulty with her accent (which is common these days), she was very nice. I took over the finances for my elderly father and he neglected to pay a 12.00 dollar bill for several months. Needless to say the 12.00 dollar bill became 112 dollars with late fees and such. I called and asked them to get them reversed while explaining the situation, especially since it would not make sense to not pay a 12.00 dollar credit card bill and rack up 100.00 dollars in fees. She obviously had to confer with supervisors several times but in the end the charges are allegedly going to be reversed. If they follow through then I would say they provided good customer service. I find all to often we are very quick to post negatives but not positives which when comparing both would give a more accurate picture of a company.

It seems this company is trying to turnaround its image. I spoke with two customer service representatives who were exceedingly patient with my barrage of questions trying to understand my bill and related fees. After a long discussion, they listened to reason (the late payments were truly not my fault) and waived the fees. They were actually very humane...

good bank who understand soldiers needs!!!

Beware any net transactions and they will close your account take it from an ex staff member