Customer Service Scoreboard
This company is the absolute worst! They disconnected service with no real reason. They got their money! Then I called and was told it would be 2 days before a technician can come out and have it turned on. I demanded to speak to a manager and she was rude and even had the nerve to laugh about it. It's in the 30s and I have kids. This is sooo wrong and ridiculous.
Atmos gas is the worst . They don't notify you when your gas is off , you have to figure it out when you get home. I paid as soon as I found out . Call to try to get it back on and it takes a week for them to come put it back on . I would not recommend anyone to deal with Atmos just do electrical for everything that's what I'm going do .
this is the worse company,high prices now i have bill for jan 2023 x 393.57 and feb 771.28 and march 321.78 they need to come and red the medidor, instead calculed numbers with see the house. before my bill was around 45.00 to 80.00 when the freeze came was 223.00 the higest not is been charging without see and come and red the numbers
Atmos shut off our heat in the middle of winter when the night temperatures were below freezing. They gave us no notice. We just bought our house and the sellers did not disclose that the heat was gas, we thought it was electric. Atmos says they don't give out notices for disconnecting service even though it's written in their policy that they give 15 days from a final warning in the mail before disconnecting your service. Customer support was not that helpful, and said they only had appointments for the next day, which is two days without heat. And promised we would be back billed for services we had thus far.
My dad is 75 year old disabled vet who lives in mesquite tx, his gas was turned off November 21.he has had his gas line to his house replaced and inspected by the city of Mesquite and as of yet his gas is still not on,and I know that Atmos has more than one crew what will it take for Atmos to turn his gas back on before he freezes to death, maybe a massive lawsuit.
I was having trouble paying my bill a few months back. They were able to set me up with an installment plan. They sent a letter saying what they would be charging to my account every month along with my regular monthly bill. This month my bill was due on the 5th and I paid it on the 9th. Because it wasn't paid on the due date of the fifth, they revoked my agreement and now I'm responsible for the full amount. I am single and do not make a lot of money. I came down with covid and could not work and could not get paid for those days. I just think it's a shame that my gas will probably need to be shut off because I can't come up with the money that they originally agreed for me to pay back which I was paying back monthly just because I was four days late paying my bill
Atmos will not enter your home and check anything for you. They are still using COVID to not do a safe job and make sure that your home is safe. The tech is not allowed to enter your home or garage. This is not safe and quite ridiculous at this point 2 years after covid. This is an excuse
Beware of price gouging due to war. You bill is going to double or triple. You can not get to customer service and if you do they have script to follow
All employees working remotely not sure why when we can go out to eat,buy groceries, go to doctors, schooland live and work normally. The leadership do not want you to reach anyone ever. You will have service disconnected at any day.They will allow bills to get so high you can never catch up. If you have deposit they will take that plus interest to pay bill and then make you pay hundreds or thousands of dollars. The CEO make millions and the rate regulates that the company can recover any and all bad debts. Switch to some other source of fuel.
I was unable to reach anyone for customer service today 3/2/22 at all. I tried several times and was holding for very long periods and then tried leaving my number for a call back. They don't call back. So it's not just bad customer service there's no customer service at Atmos Energy. This isn't the first time this has happened.
I have had my payments denied 7 random times by Atmos causing me to have to scramble to find another credit card to pay my autopay bill. All of these cards had plenty of room and were not expired. Yesterday I saw my payment posting on my bank card then this morning I got an email from them saying my card was declined? How the hell does that work when you see it posting in your account? I have gone round and round with their customer service and 30 min hold times eating up my entire lunch break to wait for an operator. The beauty of this is you cannot use a card they have said declined a payment before so you have to keep coming up with new cards every time they do this. Like I stated it's completely random no rhyme or reason and the excuse is your card was declined and we can't rerun the payment. They won't because they know it will go through and take the payment because it's completely on their end. I guess now I have to send my e bill payment a month in advance since on this website people have complained about 3 weeks to post a payment. Piss poor customer service, I can't believe it's this hard to make an on time easy payment these days! They act like it's all your fault and they don't even care to look into their part in it.
The worst experience ever. It was like pulling teeth to get my services transferred. May1st called to request service transfer to new home. I was told they couldn't find the address in the system by two customer service reps. I didn't hear back about the issue until 7/19/20. I was told I had to get a permit and pressure test because the home hadn't had services. I did everything I was told a month prior to being contacted of course this new rep didn't have a clue. I find out that Atmos had canceled my account and I would have to pay a 90 deposit..ok what happened to the first one never got it. This was one of the worst customer service experiences ever. I canceled services and converted to total electric.
The customer experience with ATMOS energy is about as intelligent like a Twinkie. I had my gas cut off due to non payment and I have paid the reconnection fee and fixed any issues with the gas line. It turns out that my gas like was leaking and I need to readjust the water heater. Ive spent over $2,000 to fix the gas lines and readjusting the water heater. I've called about 5 times to schedule an appointment to turn the gas back on . However the process has been a complete nightmare. I've have without hot water and unable to cook in about 9 weeks time, now to 10 weeks. I've given the customer service personnel clear instructions to walk to the barn to speak with my dad to turn the gas back on. However, given the people instructions and to follow on it is like talking to a brick wall. I would not recommend this company and I would rather deal with pit bulls rather than dealing with the incompetence of the company. 0 out of 10 would not recommend!
atmos dug up the front of my business left me dug for 7 weeks in aug of 2015 it rained during that time i could not get in or out they told me to send them proof of my lose i sent them pictures and bank statments it took them 1 year to get back to me they said they owed the right of way and i had no rights
They have come into the habit of taking 2-3 weeks to post a payment. Wrote check for bill on the 1st; mailed on the 1st; due on the 6th; not posted until the 20th of the month! In the meantime I get a shut off notice saying if not paid by the 28th will terminate service. The last 6 months or so, have been the same story...get bill, pay and mail on the 1st and take 2-3 weeks to be posted.....scam or what?? Why does it take 2-3 weeks to post a payment after it has been made....surely NOT the post office...has to be on their end. Although they will not admit it, and say only that they have not received payment.
I have an account with Atmos and I pay my bill through my credit card. I would like to state that all the companies that I pay bills I am allowed to enter the day that I would like the payment posted and Atmos is the only company that does not use this option. Because of this, I have missed the payment due date! If this option was available, I could enter my payment, with a choice of posting date, the actual day that I receive the bill and I would not be late paying the bill. I pride myself on paying all of my bills on time, that is, with the exception of your company because of the difficulty described here. Having designed different programs for the Electric Utility where I was employed, I am aware this will not take a great deal of programing to accomplish this. I would like to hear back on this matter.
Sent my payment the day I got my bill. Even hand deliver to the post office window lady working. 9/13/2016 my gas was cut off. Home all day. No one came to my door. Have had service 43 years. Never before. I had to pay balance due plus reconnect fee. Was told it would be cut on the next day. Well not until Friday. The manager was rude and ask if I was special. Well no but I have been faithful for 43 years. Will be shopping for a new electric stove and water heater. Very poor service.
They claim they mailed out a disconnect notice yet I never received one. Then they disconnect my gas and the only way I found out was that my gas dryer wasn't heating up. No door hanger or phone call or anything to let me know. So I pay the bill online and call the 800 number. The VERY RUDE customer rep tells me that I now owe more than my balance in fees and deposits. That infuriates me! How can anyone get ahead when businesses like Atmos charge so many fees?
Worst company ever! My advice to you all, take a video of your meter the day before and the day after they read your meter. Because Atmos has a habit of misreading or over charging their customers.I never had gas before, so I don't know what this $68 to start service, and I was told it's nonrefundable. Watch out for extras, such as " The Pipeline Safety/Regulatory Fee" I was told this fee is charged every year in April.I think if all of the disappointed customers come together and boycott this company, we can get some type of resolution.
I am very please with the quick response from Atmos Energy to a Safety concern in our neighborhood. Late last Friday I reports an open trench in the barrow ditch row adjacent to my neighborhood. This trench resulted from a project many months ago and appeared to be left open accidently for a short length.
Monday morning Sedric Johnson (College Station) as call me and arrange to meet me at the location when I got off work. He was there when promised and today he had the trench filled and row returned to a safe condition. I am very appreciative of the quick and professional service I witnessed on this issue...
I made a emergency call to Atmos for a strong gas smell at my neighbors home by the meter.I was taking care of their home while they were out of town. This was . The service tech. was there in about 12 mins.{faster than ambulance has arrived before] He was very professional, helpful, & polite! He had no problem explaining to me what he was doing and the details of what he had 2 to do,this tech name is ---Nathan---- and I believe he is a valuable asset to Atmos ! Iv'e been a lil' put off with the technicians in the past! But I had a change of heart with the service and the attitude I received from Nathan I felt like he enjoys his job and really cares . This sort of service is hard 2 come by these days.. Thank You, Jerry Miller
Wanted to say that I had a problem when I was told that I needed to move my meter because of plant growth around it---but the local tect. was very helpful--I called the customer service--and talked to them they in turn, turned my concerns to Robert Shaddox who helped resolved the problem--I was very happy with the quick resolve to my problem--Thank You
Kim
They were very helpful. Bad communication about initially what was going on but I called back and the problem was taken care of immediately which is all anyone can do and all I ask. Very impressed and very thankful for the help. No one is perfect and they fixed the mistake. Yall do good Atmos.
Ok, I finally got a call back from Atmos and talked to a very nice lady who told me that I would not be penalized because the problem is on their end. I am still upset that they put us in this position. I had the same problem, Mesco, with them asking for a 10 digit number that didn't exist. I was told that maybe by Friday, the phone should be working to take payments. Maybe!
You have a valued employee in Mr. Gus Elizondo. Mr. Elizondo was very courteous, well informed and friendly. In a very short time, he found the problem with the gas line and went on to close the gas line and remove the gas meter for safety sake. On his return visit to replace the gas meter and reconnect the service, he was very courteous and well informed. His job performance was excellent.
Mr. and Mrs. Raymond Arias
Somerville, TX
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