Advance Auto Parts Customer Service

I needed to replace my engine and cabin filter in my 2016 Ford Transit Connect. I purchased both filters from a girl named Shayla. I knew the air filter was rectangular in shape, but she insisted that it was the cylinder type filter because that's what my vehicle called for on her computer.

I didn't install them immediately because I had other things going on that needed to be handled. A couple of weeks later I found time to do it and discovered I did need the rectangular filter and the cylinder filter didn't go anywhere in my vehicle. I couldn't find anywhere it went. I Googled and YouTube everything I could find to see how this filter went in my car and came to the conclusion it was the wrong one.

I went back to the store on W. Meighan to exchange it for the right one, and told the guy behind the counter (Seth) what had happened. He said it was the right one according to his computer. He then proceeded to tell me how he had to fire the girl (which I thought was totally unprofessional) that sold me the filters, so I assumed he was the manager. Then I asked him if he could show me where it was supposed to go, and he immediately got an attitude with me, and rudely said, he didn't know anything about air filters, so I asked him to come out to my car and look at it. I showed him where the rectangular shape filter was and he seemed somewhat frustrated but we went back in to his computer and he was able to find one that kind of matched up with the one that I took out. I asked him if it would be okay for me to see if it fit, he seemed hesitant but said okay, so I did. It was the only one they had that matched up so I placed it in and it was a fit, so I put the cover back over it and locked it into place.

When I came back into the store to pay the difference on the return he informed me that I wasn't allowed to install something that wasn't paid for in a very rude tone. I apologized and said all my stuff is sitting here on the counter I wasn't gonna leave and planned to pay whatever the difference was ($1.80) because I live in the country and it was a long drive for me to have to come back. I told him we must have got off on the wrong foot and I apologized because he still seemed frustrated. When I came back in the store I had sat the old filter on the counter and some debris fell out and I apologized again for the small amount of debris that got on the counter. The whole time he was mumbling, something under his breath, and his attitude and demeanor had changed more towards me. I wiped the dust off the counter and he replied with "Yeah just knock that off onto my clean floor". This was such a petty comment coming from what I assumed was the store manager and unprofessional to say the least. Because, you know I could have walked in there with dirt, mud, or anything else on my shoes that would get the floor dirty and it didn't set right with me because he was just being rude again. I immediately said you can give me a refund on the cabin filter now (which was probably the right one but I didn't care to do anymore business with them), but I paid the difference on the one that fit since it worked and I had already installed it.

I will never go to this location or any advance auto part store again because this young kid didn't know how to treat customers. I will tell everyone I know not to use them because people like this make their whole business look bad.

I called another store and talked to a manager named Hope. She was very kind and apologetic about the way I was treated and told me she was sorry on behalf of Advance auto parts. She told me she would contact the District Manager (Amy) and she would call me back but I never received a call from her. I saw another review from two weeks ago on google where someone had said the manager had an attitude. I learned that this new manager had only been there for about a month, so I could safely assume this was the same guy.

I left and went next door to O'Reilly auto parts and purchased another cabin filter and the guys there treated me with great respect and kindness. The guy even showed me how it went it and made sure I was happy. So, for anyone that reads this just know that the manager at this location is rude and didn't have any knowledge of the parts I needed, and probably lacks knowledge of other parts as well. Don't waste your time at Advance, just go right next door to the guys at O'Reilly auto parts and they will take care of you and treat you with respect.

Update on the shopping cart and trash beside the Shotwell St Bainbridge Georgia location, it is day 6 and it hasn't been removed yet.

I would like to be anonymous. Just a citizen who has noticed that there has been a shopping cart and trash beside your business on Shoteell St in Bainbridge Georgia for at least 4 days now. Its no way a manager or employee has not seen it every time they drive in the parking lot to park.

This is a review of AAP in general, corporate/company, not for the local stores. Bought a lifetime warranty alternator and two years later it failed to charge, leaving me stranded. An expensive tow home and return to the store showed the alternator was bad on their tester. But..., they no longer have an alternator for my vehicle (older Mercedes diesel) in their system. So..., they refunded me. But the refund went to a card that is no longer valid and it did not go to my new card number (same bank/account, different card number). Repeated calls to corporate and they claim that it can take 3 months to come back to them (in this day of computerized ACH's and such, this is complete bollocks!), then they'll refund me in another way. So I'm out the money for this "lifetime" (made in China rebuild, so "lifetime" just means the lifetime of the crappy rebuild) AND have to fork out ANOTHER $200 for one from Napa. The manager at my bank wrote a letter that they've checked my account and it has had no transfers, returns, etc., in the amount that Advance claims they refunded. Advance corporate doesn't care, they're just glad that they got my money and will never refund me. I've shifted to buying my own and parts for customers vehicles from other sources now.

Rude service from walker store. Will never go back there again !

I purchased an air filter online and had to drive into Hamilton NJ to the store to pick it up. When I got there (the next day) I was told that it was a discontinued item and they must have canceled my order because it was out of stock. I call this BS because I never received a cancellation notice for my order and these idiots wasted my fuel as I had to drive across state lines to run by this particular store. Yes I am extremely angry with this company and their employees lack of concern about rectifying the situation. I guess I'll be taking my business to their competitors.

I purchased brakes in advance auto parts Mount Vernon NY. After one months my car was shaking horrible when I pushed the brakes. They changed the brakes for a new ones and after 2 months the car shaking again, When I asked for my money back they don't do that.
They offered a gift car with my money. Ok. No problem. I went to the place 3 times to obtain my card. And at last they didn't want give me the card because I didn't have the boxes. I brought the products but not the boxes. I didn't hace my gift card. I waited for 2 hours. The worst place and people. Disrespectful. Please never buy Car Quest brakes in Auto Advance parts, especially in Mount Vernon NY

This advanced auto parts in East Hartford Connecticut is the worst place to get parts and decent service crazy I'm spending money there bringing them business and when I bring parts back in exchange I'm treated as if I went to the junkyard to exchange them . I mean if u make it that difficult for no reason AUTO ZONE isn't that difficult nor unprofessional

Advance Auto parts in Hemet California just opened I stopped by ask for a helicoil they had no idea what I was talking about ask them if they knew where a fuel filter went on a 2004 Chevy avalanche they said they knew nothing about cars they just sold parts so they are not part specialists they are inventory specialist. So if you're looking for pointers ,point your GPS somewhere else because these people are clueless. Probably the first and last trip to that store what a disappointment I wish pep boys were still there they knew about parts and had a working knowledge of a vehicle.

I brought a starter from advance auto in graham. A few weeks later the car starting messing up again so we took it to a mechanic who said the starter was not kicking in like it was supposed to The mechanic got a new starter and put it on the car now it is working fine. So I took that starter back to advance to get my money back , but they wouldn't give me my money back. I don't have a lot of money so that hit deep in my pocket. I will never buy anything else from this company.

Several times at the franklin Indiana store went in for parts the manager there I believe his name is josh wouldn't wait on me or any other customer cause he was ro busy playing around with his girlfriend who was behind the counter why are you bringing your girlfriend to work your supposed to be running a reputable business and always on his cellphone your there to work and rhe way he treats the other employees yeah I wouldn't work there taking my business elsewhere

Hey my name is Amber Thompson and I am not happy and the parts store in Lake city sc gave me the wrong oil filter and I am mad and want change it or give me money back.

I have a commercial account and today on 2/23/2023 went to store # 8511 the employee there asked if I needed help I said I am looking for a casket cover then the phone rang and he went to the phone and sat down to talk to the guy on the phone and ignored me after may be 5 minute I told him I am standing here he started yelling and telling me that he is busy and on the phone and I was there before the phone rang then another employee come back and told me he is busy leave him alone and the employee put the guy on phone on hold and came screaming like a mad man then they kicked me out of the store and all that just because I said I am standing here he start using the F word with me and screaming even the other employees did the same and the many I guess came and no one tried to find out what happened at all all they wanted is to kick me out

I ordered a part online. Paid extra for 1-2 day shipping. My part will not be delivered for 5 days. I chatted online with 3 people. As soon as I said, "I want a refund for shipping." the chat magically ended due to connection each time. I finally got a phone number and talked to a live person and they told me, "It's 1-2 business days." Is says nowhere on there sight about business days. Then they told me, "The best we can do is offer a $20 coupon." The shipping was more than $20. Don't waste your time or money with them. Poor customer service, deceitful web site, and like I said, "They rob you!"

12-31-2022 I walked in to Advanced Auto on 95 S. Groesbeck, Mt Clemens,Mi. at 4pm, there was a customer behind me that I held the door open for, the Clerk Dave immediately greeted him and started to help the customer that walked in behind me, they were having a full conversation about a product until I said excuse me, I was here first, Dave stated " Well actually I don't know who came in first, I said we made eye contact, the gentleman was behind me and you proceeded in assisting him first, I said that is very rude, Dave proceeded to say "and???" So I said "and I don't appreciate that, he again said "and??? I made him aware that I have a package that is suppose to be shipped here, he looked at my driver's license and it seemed as if he was looking then told me the system is down and he can't keep customers waiting, he proceeded to tell me "well maybe it's in the wrong name, I told him my name has been my name for 50 years so that can't be the case and this isn't the first package I chose to get delivered here.He stated well I don't see your package. I believe my package was there but Dave didn't like that I spoke up for myself, I felt belittled and overlooked as a African American Female customer while Dave sought out to greet, assist and appease someone who looked like him.

Bought brake calipers 8 months ago call them they can't find it in there system. So I called customer service told them the story went back through my credit card statement fund the date. But it was under another name so they won't give me a copy of the receipt for the warranty. Also BEWARE you got to go to the store you bought it at they can not tell what you bought from another store thanks for ripping me off advance

I purchase a fuel pump for my 1979 Jeep CJ7, replaced it drove about 200 miles on it, it stops pumping. Towed home tested the pump no pressure, the Ramsey NJ location did not have another pump so I went the Nanuet New York Advance auto. Nanuet said they could not refund me for the purchase of the 2nd pump I had to go back to Ramsey NJ for my refund of the bad pump.

So installed the 2nd pump from Nanuet it leaked fuel. I sourced a 3rd pump from a different parts supplier. That pump is running fine.

I returned to the Ramsey NJ Advance Auto to get a refund and I am told they could only do an exchange, I told them I did not need an exchange as all ready replaced both pumps as they were defective. I was told they could not issue a refund or give me a store credit.

I have just finished restoring the Jeep and have hundreds if not thousands of dollars of Advanced Auto's parts in the Jeep. I am not adding the thousands of dollars of parts for my other vesicles.

I will not be using you Advance Auto Part as they do not support their customers.

For about fifty dollars you lost me as a customer.

And one more thing Felix the old store manager would have taken care of me.

john gibson

I drove down from Murfreesboro to take my son back to his mom's in manchester tn I needed a tune plugs wires oil change and breaks so when we got back to the house they gave us the wrong size breaks so after putting the old ones back on went back to get the new ones had to pay $3 difference drove back home 7 miles just to find out they now gave us the wrong size plugs now we took them back the new size has to be ordered so now we have to go somewhere else I drive an 01 ford taurus this happened in manchester tn but at the end of all this they did give me a $24 discount thanks but my car is still not fixed

Your east second st in Jamestown has a worker who tonight gave me attitude when I wasn't even dealing with him so now I will take my buisness elsewhere and I have alot of friends in the hit rod world around here who will also do the same when I tell them what happened Jose is not a people person and shouldn't be working with the public!!!!!!

Calber bolt fell out in Olean NY went in got the bolt but wrong on my end one of the workers lent me his Allen wrenches went back in after apart they didn't have the bolt I needed the other guy said he needs the other bolt but didn't have a ratchet or socket to lend me would have bought one but didn't know what size socket but I don't think he knew Im hundred miles for home not impressed I will never use your establishment to buy parts glad I don't have employees standing around or goofing around all but the guy who tried to help they should be fired I've never made a complaint like this but I've never in my life even your competition didn't have or know what bolt fit a calber bracket bolt for vw Passat not my car

I ordered a horn on Sunday I changed the fuse and mAll her one works so I wanted to cancel the horn order so I said OK they're going to reverse the charges but they charge me $6.50 to have standard shipping and I said I want a refund they told me to get back to you guys you're the only ones you gave me a refund and I did it on my Venmo how can I get a refund of the $6.50 I was never told they were going to take that money and never repay me back

The mt pleasant store manager is a moron.she will loose the company hundreds of customers nasty disposition I will never return after being talked down too

The worst customer service known to man kind. They were so rude and disrespectful. Wasted half the day running around doing their job.

Went to advance auto parts Maineville Ohio store number 6919. On June 6, 2021
Was waited on by Matt. What an experience. He smells like a Distillery.
The guy was drunk off his ass. The only thing holding him up was the counter. He could barely form a sentence. Le alone look my parts up.
I almost left in disgust.
Fortunately the other person there Steve, was more than helpful and able to complete my order.
Don't know what's going on don't care but I figured someone should know.

Just wanted you to know that your battery return policy is very terrible.I bought a mower battery for my 85 year old Grandfather and found out when I brought it to him it was a fuse so I went 1 hour later to return unused battery and y'all won't return it. So now Iam out $61 for a paper wait. I will drive 5 miles to Auto Zone.

I went to AA today because every time I have gone there they were always helpful. Today was no different. The woman who helped me was kind and saved me money on oil change products.

I never usually write reviews, but tonight was worth it. I had called ten different places to install a battery on my car and no one could help me. This employee, Leo, off San Jose Blvd in Jacksonville, FL went above and beyond for me. I was so scared and confused on how to even make it home tonight and he was able to provide the proper resources to get me home. He was such a light in today's workforce and deserves recognition.

The hiring of each individual that was working when I walked in, for the very first time, was using exceptional judgment. I've never felt so appreciated as a customer nor in the right "atmosphere"! Cudoos to everyone involved! I will definitely be back!

The comments surprise me. All my dealings with Advance Auto Parts stores have been very positive. Very positive!
For an example, I was driving in a heavy rain near Springfield, Illinois. My old wipers couldn't keep up with the deluge, so I pulled in to a local Advance store. McCarthy is 18 years old. Not only did the parts an immediately locate the correct wiper blade-he came out in the pouring rain to install it for me, no extra charge. I go to Advance Auto Parts whenever I'm on the road and need a part. (I'd do all my shopping at Advance, but I've been doing business with the same NAPA dealer in my tiny town for fifty years-not about to quit him now.

The service person was courtest, knowledgeable,and very professional.

I went to Store #6980 on St. Augustine Rd in Valdosta, GA and was helped by the manager Isaiah and a girl associate there that I cannot remember her name. They both were so pleasant and kind to me. They helped me find an affordable replacement battery for my car and helped me install it. They were so polite and respectful, I felt like they were my friends when I left there!! They were professional yet friendly. It was one of the best experiences I've ever had when dealing with people that work in auto/parts sales. I didn't feel like they were taking an advantage of me.

Had my battery replaced at Advanced auto in Jasper Georgia by Jacob Smith. He was very knowledgeable, friendly and switched my battery out fast. I wanted to tip him but had no cash. He said don't worry about it, just donate to a charity! You don't find many people like this anymore! Advanced auto should be proud to have an employee like this. He needs a bonus!

I visited the store in Jasper GA 11/18/21 in order to purchase wiper blades for my 2015 Tundra. Jacob waited on me. He helped me find the wiper blades for my truck, changed the clip on the blades to match my truck and went to the parking lot and changed the wiper blades for me. GREAT SERVICE! If I had gone to the dealer I would have waited for some time and paid much more. My experience in the store has always been good but Jacob did a really good job for me today. Thank you.

i went to advance auto store on moser rd today 10/22/2021 in pottstown pa 19464, and chris helped me change headlight in car. was very helpful. great employee

Just had a wonderful experience at your Shreveport store #05551. Your associate Haley D. forever changed my mind about shopping at at Advance instead of my usual "go to store" Auto Zone. I was $5 short on my purchase, and she paid the difference out of her own pocket. I'm still going to call corporate, but I wanted to make sure you give her the alkaloids she so rightly deserves. She made my day, and from now on, instead of driving one block away to Auto Zone... I'll be making the 5 mile trip to her store. Thank you for hearing me, I know you'll do the right thing by her. God bless.

I would like to give a big thanks to Advanced auto for the help that I got from employee Jeff Nash at store # 3507 in Ashville N.C., He me get my daughter, son-in -law and grand kids back on road due to his connections with customers in the area. They were coming back from a GNCC MOTORCROSS race in Washington, Georgia and broke down, this employee went out to help far beyond his normal duties your are so lucky to have such a great employee as he is just wanted you to know how much I appreciated this employee

was just at your store at Providdence Blvd,
deltona Fl 32725 I received help from a parts speacialist named Izaic He Was knowledgeable polite and showed well in appearance
Ed Oconnell Deltona Fl

so many times you get horrible complaints i want to make it be known that i was at the Carnegie store in Pittsburgh, Pa. yesterday to replace batteries in my garage door opener A young man David was amazing he was on the phone multi tasking with questions from other employees and helping me Hes amazing and kind and very knowledgeable. Never been so pleased with any customer service like he gave me.

Employees were not friendly and courteous and has no knowledge on parts.Tell them exaxtly what I want and they still sold me the wrong items. Employees was aware of the promotion and fully aware of the term and condition for $30.00 purchase and get $5.00 off on your next $20.00 purchase. However, they purposely not telling you nor registed your email address on your first purchase to get the promotion.

At the Niles,Mi. 49120 Advance Auto. Mitch and
Rachel waited on me and my wife. They both were wonderful and we'll deserving to contact their employer and let you know they both are asset to the company.

We were away from home for the weekend when we experienced alternator and battery issue. We stopped at store #1017 in St. Mary's, Oh for help. From the moment we walked through the door the entire staff was so friendly and helpful. We purchased the parts needed and John and a female employee,( so sorry, I did not catch her name) helped me get the parts replaced and got us on our way. I think John and his entire staff deserve a customer service award, your company should be very proud of this great bunch of wonderful people, and please know that they showed the the true meaning of outstanding customer service. Thank you to all at store #1017 in St. Mary's, Ohio...

Please have a talk with the bald headed gentleman working in your Peachtree Pkwy (store 8182) about how to speak correctly to customers. I live in the local area so I always stop at this Advance Auto store whenever I need anything. My wifes Highlander is showing the check engine light. I stopped in at Advanced Auto a little over an hour ago. When I went to the counter one of the employees (white male bald) pointed his finger at me and asked "What do you need". I was kind of shocked since I am generally greeted with a "Sir" or "may I help you" so I asked if they would check my "check engine" light and let me know what code was being returned but before I could even finish my sentence I was loudly told "No". I felt a little disrespected in front of the other customers. I wasn't sure if had angered this man or what? So I tried again to explain that all I need are the codes but again he interrupted me and said Advance Auto doesn't do that anymore. At this point I was angry and just left. As a matter of fact I went straight to the O'Reilly's Auto on Atlanta Hwy and they checked the codes for me...and they were very polite.

Chris, an employee at your Highland City store in Florida deserves to be recognized for being so courteous and helpful.

last night I was in purchase ny my daughter had mechanical problems needed parts for car. Hector one of the employees waited for me to pick up parts even though he had to close the store at 6:00 p.m. now that's customer service thank you Hector!!!

I visited the Rosehill Shopping Center store in Alexandria Va on 4/14/16 early afternoon. There was a lady and gentleman who helped me tremendously!! I live in Maryland, but I travel to this store because the employees are very kind. I would like to thank the two employees who helped me on April 14th once again. I appreciate you😇

on nov 27 2015. i visited the store in clemson . i walked in i was greeted a good morning and a smile saying welcome to advance . they were three women there .(anitha) i think) the one that greeted me was working out on the sales floor but stopped to attend to me . phones started ringing and other customers started coming in the two other ladies started helping people and answering phones .the lady that was helping still greeted each customer with a friendly smile while i was deciding all the choices she gave me .one of the other ladies needed her help several times and she helped her with ease and no complaint at all still made everyone there feel welcome .bottom line . will always go back, best customer service i have had in 15 years or longer from any retail store i have been in,,,, very knowledgeable on task , parts ,cars , and great leadership skills . she looked like she was enjoying her job and proud to be there . best part is their people in clemson sc ...

I would like to say that I believe the employees at advanced auto store went above the call of duty to help me. I am from Georgia, and my car broke down in Philadelphia. Well on the phone I spoke to fatu, and the customer service was great polite. She offered the service of having the part delivered to me so I would not have to try and take a cab around a town I do not know. And last but not least, the very courteous driver Dorcas that delivered my part. I just want to say thank you.

If you are looking for a knowledgeable and helpful experience go to the West Fletcher store in Tampa. I unfortunately had an issue with my battery and was not looking forward to paying for a new one. Then I was fortunate enough to have Matt assist me. He offered to replace the battery for me, and finished the job quickly and professionally. On top of that he taught me a few things about batteries. I lefleft the store smiling and hope he receives credit for his work ethic. I will definitely drive across town to deal with this exceptional employee at this location. Thanks again Matt!

I went in to the xenia ohio store and alec johnson an employee was very helpful he double checked my parts before I left and made sure they were right. He was very nice.

We have shopped at the store in xenia ohio and they are a guy named alec johnson that works there hevis a great employee. He helps you find the part you need and even double checks them before you leave the store. He is always freindly and nice 5o you.j

I need to get my paystubs off line how do i do it

Today one of your most valuable employees in the area was let go.Do to a honest mistake.This employee has brought tons of business to your local stores.This employee was very knowledgeable in the auto parts area.I hope your company is happy that one little mistake which actually made the store $9 to the good has also cost you many customers and a great employee.Another Auto Parts store had offered to beat any quote we get from advanced auto and may I say that they are better parts the only reason we didn't do this before is because we wanted your employee to get the credit for items we bought we no longer have to worry about that.I know for a fact that this commercial account has brought in $38,000 since January.Thank you Advanced Auto for being so understanding of your employees and ungrateful to your customers .Barb Novak had people follow her from another Auto Parts store to your Martinsburg WV store when she made the move.Word is getting out and people are ready to follow her to the next location and cease buying from your company.Thank you,Chris Thomas

I really enjoy the job. Work with honest, genuine , generous, hard working co-workers. The problem is at the corporate level. Why do these companies have such a difficult time paying their people in the trenches a livable wage? How about giving them some respect, a safe work environment and a paycheck that allows them to purchase the products they sell? I do a fair days work, I should get a fair days pay. 3 years later and I'm still at 8 bucks an hr. It lowers moral, leads to a high turnover and excessive absenteeism. Honestly, I hired in a union plant 37 years ago at a higher rate than what Advance pays me today. Something is VERY wrong. Its not just Advance, It's low wage companies everywhere. Corporate greed is again prioritized over the workers welfare. Lets see some of these huge profits they're reaping work their way down to us...the grunts in the trenches doing the work! Help rebuild our middle class!
DON'T AGONIZE-ORGANIZE Solidarity My Brothers and Sisters

worked at advanced for about 8 months within that time I was frowned upon because of my lack of experience. I was hired strictly to deliver parts. got to the point where I felt like a outsider was not included in any discussions, was told that I must be slow not picking up on how to repair cars, got to the point where I was being embarraced in front of other employees and customers, was given wrong orders to deliver and was told that it was my fault and was told that I was to slow to handle the position. Mgr. was heard saying he didn't care if he was fired

i think this company should think about doing the tv show undercover boss because there is alot of good employees that are not known to higher ups that do a great job for them i myself am one of them that is seriously thinking of leaving advance because of the manager

I was an Employee Of Advance Auto Parts till today, Iwas fired by the Store Manager this morning, I received a complaint from a costumer just when I arrive to the store, the costumer complaint that everytime he calls the store the phone rings and no one picks up or if they do pick up his left on hold, so the costumer ask where can he call to file that complaint and I just told the costumer to call the company 800 number, after the costumer left the store the store Manager started to scream at me telling to stop talking sh--thathe was tired of me, I reply that i was not talking s--- t I was just answering the costumer question and besides that he was no one to send me to shut up because I live in a Free Country and I have freedon of speech, so for that reason he send me to punch out a live.
Something needs to change in this State, Employers are taking advantage of employees and treting employees like Slave, there is no respect for employees. I've have worked for that company for 7 years with a great volume of Sales working only 3 days a week as a partimer, I'm the only one on the Store with a Master ASE in Mechanis plus with a Parts Specialist. This what I got just for speaking to a costumer, I feel that they are violating our first Ammenment. The law in Florida needs to change and stop been a free-will to employers. I will like to see something done to this type of employers that don't have no respect for employees. I have witness of exactly what happen, plus I have the contact information of the Costumer.
I would like the Law to be change in this State of Florida and stop been a free-will to employers, employees need protention from the government and stop this type of dicrimination and abuses. Beside you worked under pressure at all times they want to take away even the freedon it was given to all Americans by our Constitution.

I work for Advance Auto store number 2363, (Reisterstown, MD), and let me tell you I had the worst employee experience in there I have ever had. Long story short I was helping a customer get wiper blades, and his took a specific type of blade. Well he needed them right then, and there so I told him I would try some that are the exact length as his that he needed. He needed 24-R9 blades which are designed for Pontiac Firebird Trans Ams, he knew what his were because I showed him on the screen, but he agreed with me to try these other ones.

Well I talk with the person that is there who is a keyholder, (part time mind you, and should not be holding a key, but has one because he is friends with the store manager, and this person is not a manager himself at all). Well he is no help, so I am left with calling an employee who is not at work that day to help me through a process.

The reason being is that our inventory system is so screwed up that if it shows we have 2 of something, most of the time we don't even have it in stock in the store at all. I try to talk to the person I'm working with about what is going on, and he flat out tells the customer I can't help you, and walks away.

The customer is pissed, and says he wants to exchange for his money back, so I'm like ok, no problem, go through the exchange I go to this employee to get numbers, (becauase he has them as a part time employee). Again I try to talk to him about what was going on, and why this is happening, well this dude decides to be a dick about it, and starts talking down to me in front of the customer.

Blaming me for giving parts out to this guy, when I'm showing him the receipt like look its right here! read the damn receipt its right in your face! so i throw it at him, and he keeps being belligerent, he tells me that what im saying to him is irrelevant, and im like then why are you still here talking about it? this conversation is over. i give the money back to the customer and walk away to cool off. mind you this is in the front of the store, and totally unprofessional.

he tells me i can go home, im like you aint my manager, you cant tell me nothin. hes like ill call joe, (store manager), im like call him, ill tell him my damn self.

store 2363 in reisterstown md is the worst auto parts store you can ever go in. the only people there who know anything is 5 people. 3 work in commercial, and the other 2 hold the front, well of course they werent there.

I worked for AAP in 2009 in Pearland, TX. My Store Manager stayed on the phone for several hours a day complaining about her kids. She would not update price tags and we were months behind. Her favorite employees never had to stock or keep up the store. Employees could come in and try to start fist fights with other employees. Items turned up missing all the time off the shelves. Auto Repair shops did not want to deal us. Everything was in disarray all the time.

I've been a manager for Advance for 8 years and some of these stories are pretty wild. In our Area (East TN) if anything like these comments were happening management would be replaced. We are givin a list of guidelines to follow but there are no rules set in stone. "Take care of our Customers" is what they say. I can't tell you how many batteries i have warrentied that are out of date or are still good, just to please the customer. I think most of these comments are either exagerated or these need to be brought to a District Managers attention. If you seriously have a problem then ask for the DM's number. It is posted in plain sight for anyone with an issue.

The WORST Auto parts co. to work for.I cant believe some of the things I dealt with.All the other employee comments are accurate...um..except for one. Yeah we install batteries free. I was written up for not installing one on a Dodge Stratus or Intrepid, cant remember which,because you had to remove the wheel and inner fender shield,so on and so forth. Customer called corporate. Complaint reached Manager.I took Manager to computer had him look it up. Had a comment in the battery line " Extensive procedeure required. do not attempt to install". That was it.Had enough. Quit on the spot. Former employee,Sidney N.Y.

i was a team member in a upstate ny. i was there for almost 2 yrs an id still be there if management wouldve done there job. i left my work shirts there on a friday because i was going out of town an didnt want then stinking up my vehicle an when i went back on sunday to pixk up my shirts so i could wash them for work on monday. but to my surprise i found my shirts in the trash an my name scribbled of the time card an my hrs givin to other employees. I never recieved any contact from the manager or any supervisors over the coures of the weekend leading up to this dismissal. i had somre personal issues with the company but i was working on changing them. furthermore i never told anyone in management that i quit or gave them anything in writing stating that so they assumed wrong and they had no right dismissing me that way without contacting me.when i went in on that sunday to get my shirts an to check the schedule i didnt exspect to be unemployed so i had to accept that i was fired bc nobody had the right to make any dicesion on my dismissal without contacting me first but that goes to show you what kind of management advanced auto parts have in thier stores. and i started out at 7.54 an hr an what a slap in the face it was when i got a $.33 raise when i couldnt make ends meet as it was an that wasnt any help bc what i got in a raise the goverment took in taxes so wheres the insentive to sell,sell,sell when you cant make a living.

Horrible company to work for. Lazy management, they expect 3 peoples work out of one person, if you're 30 minutes over your 40 hours for the week you get written up. Wait scratch that last comment, I wouldn't know about it because I'm supposed to be full time yet I'm only getting 20 hours. Don't waste your time here, go to O'Reilly's they actually treat you like family. I don't see how this company has made it this long.

I was a manager for Advance for over 7 years, problem leadership at the top. I resigned after continued micro management that was in addition to the reduced hours given to operate a disaster. Add on must areas were in a hard to hire situation. District managers are pushed to unethical problems, internal theft, lack of concern and burn out. Thanks Opey!

I am an employee at Advance Auto Parts. Let me tell you up front: working here SUCKS! I get paid 7.54 an hour (I used to make more putting cheese on a cheeseburger). Management does not care about employee concerns OR retail customers. I catch flak and get written up almost weekly for doing something that I am told by management that I should not be doing (like, helping a customer with a broken headlight, or crawling under someone's car to make sure the socket fits before they buy it, or allowing a customer who paid with a card to get their money back as cash).

I try my best to be helpful and polite to everyone who comes in. I am often by myself on the front counter, while I have seven or eight customers in front of me, while everyone else is sitting in the office having pleasant conversation, and two of the managers are outside the store having a smoke break. Meanwhile, I get hell because I didn't answer and help all four ringing lines as quickly as they should have been answered, all the while not being able to assist the line of customers ready to turn green, rip off their shirts, and smash the store.

I allow customers to check out a part and compare it to their original part on their car before they pay for it, to ensure that they have the correct part. If something goes bad or breaks before it should, I understand that things happen and they are frustrated enough as it is. I DO NOT WANT TO ADD TO YOUR FRUSTRATION, and will 99.999% of the time either exchange the part or refund your money. The remaining .001% of the time, I can attribute to my boss standing over me, refusing to let me return the item for the customer, at which point I can only offer an "I am very sorry" while I pray they don't shoot me in anger.

I try my best, but management is lazy. Management is unprofessional. Management steals. Upper management demands five people's worth of work out of two employees because they REFUSE to give you enough hours to keep the staff numbers they require. I am then forced to work alone (while the rest of my co-workers sit around and does nothing) while answering five phone lines with angry people who have been on hold for too long, eight customers who have been waiting for 30+ minutes for service, while I install batteries in the pouring rain and 15 degree cold, while also installing wiper blades, helping replace broken headlight and taillight bulbs, and helping check fluid levels. All for 7.54 per hour.

And when I finally get it all done, and I am two hours late leaving, I get hell from my boss, asking me "Why are you leaving, we have work to do?" The next day, I came in, and he wrote me up for leaving two hours late and getting overtime.

The life of an honest worker should not be less degrading than shoveling elephant $#!t, but it is. THANK GOD I graduate soon and can leave that hellhole.

To all you unhappy customers, I apologize sincerely for your bad experiences, I really do. I wish there was more I could do to help. Unfortunately, I alone trying to help everyone is like three drops of green food coloring trying to change the color of the Mississippi river, I will never have enough of an effect by myself to make a significant difference.

I hope any dealings you have at the other parts companies you shop at are better than the service you received at Advance Auto parts.

There are inconsistencies with a large amount of these negative comments. We offer free battery and wiper instalation during absolutly any weather. we offer the absolute cheapest pricing of all the major car part retailers. one guy stated that we would not offer him an exchange on his warrantied "Interstate" battery, we do not sell "Interstate" batteries. some of the complaints were directed towards the time of delivery for their ordered parts, FDO (Factory Direct Order) parts take longer than overnight to get to the stores, no matter what store you order from. some comments were about being put on hold, how would you feel if you were in the store ready to check out just to be ignored by everyone because we had to put alot of phne calls before you. as far as someone claiming they were put on hold and nobody got back to them, that is not a possibility all of our phones will ring off the hook after someone has been on hold for more than 2 minutes.