Posted by chapmangeo
Customer support is LOUSY. Our web site has been plagued with a specific network intercept of a JSON call from a well-known plugin. 100's of sites use this plugin against the same common database server daily with no issues. I have a site I directly manage that currently hosts an identically configured clone with no problems. The specific issue (ann odd intercept page instead of the server's response) is well documented from multiple sources on the web. HostGator won't even bother to respond promptly when notified of the start of a typically 18 hour outage. Exective support is useless.