Posted by Chad
I had a $700 plus lunch catering scheduled for and they forgot to give me credit with their new points system. Their app has no way to enter a past receipt even if it was yesterday I have also emailed him twice and have not heard back from them in over a week. I called the corporate office and there was absolutely no way to speak with a human or leave a message, as they just tell you to go online and submit a form ... which I did twice, and no one has replied I called the Cracker Barrel store and canceled my order and the management said they can't even get in touch with anybody at the corporate office and that they have these issues all the time with the corporate office not getting back with them. My family and my company colleagues throughout the southeast will no longer be using Cracker Barrel as a catering or dining option. I've never seen such poor customer service from a company that claims to have Southern hospitality.